Experimental feature: Auto-dial without scripts
23.07.2019

Experimental feature: Auto-dial without scripts

An experimental feature of the Oki-Toki service: flexible configuration of each call attempt for different task statuses in auto-dial.

Experimental feature: Auto-dial without scripts

Autodial Oki-Toki is a universal tool. It is used in various business sectors where call automation is needed:

  • Financial companies (MFIs) have found application for working with debtors and replenishing the customer base;
  • CPA networks in saving time on dialing to the client;
  • Advertising agencies in the distribution of voice messages;
  • Online stores in notifications about promotions and delivery of goods;
  • Outsourcing call centers specializing in calling customer bases in automated dialing to the client.

These are just the TOP-5 destinations used by Oki-Toki customers. There are also webinars, surveys, medical centers, Call Center for servicing the Hotline, and everyone who wants automation in dialing to the client. Sometimes it becomes necessary to control the timing of the call according to complex conditions – for example, depending on the number of the attempt and the result of the last attempt, assign the next call to the subscriber. You will be able to make decisions about the attempt time for each task based on your own rules, bypassing automation, which works for everyone. To do this, you will need: WEBHOOKS to receive auto-dial events;

  • by auto dial number;
  • by number of attempt;
  • by the result of the attempt;
  • by SIP response attempt;
  • Task rescheduling API for managing assigned time.

Who will benefit from this functionality?

Working with a client often requires flexibility, persistence and consistency. The work without scripts functionality is primarily useful for CPA – networks working with online orders, online stores and MFI companies.

Usage examples for working without scripts

The first five attempts to dial the client should be every half an hour, the remaining 5 attempts – every 2 hours. Did you get through to the client, and the operator went offline? – add to the priority auto-dial, so that the situation does not repeat itself. Call the customer every 15 minutes until they answer. Automatically filter out broken client numbers on the first attempt based on SIP responses from the telecom operator.

Conclusion

There are many useful settings in Oki-Toki auto redial. The number of dialing attempts, time zone accounting, base call priority, work schedule, automatic call transfer under certain call statuses (no answer, busy, error, etc.), operating modes, detection of problems with the supplier. You can read more here . Want to try? – contact the guys in technical support and they will be happy to help with the settings! We are constantly improving the service for you – if you have suggestions for improving the functionality or a proposal to implement new functions for your business, write to sales@oki-toki.net, create tickets in the system or call us. We are always happy to help you!

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