With the growing number of outsourcing call centers, their consolidation, and in general in connection with their existence, there is a need for a specialized solution for outsourcing call centers. We, at Oki-Toki, think about the needs of outsourced call centers, creating special functions that arise from the peculiarities of their work. They have already accumulated enough to create a comfortable environment in which it is convenient for the call center to conduct operational activities. So, let's talk about the important elements of this environment.
- Redundancy and protection
- Capacity scalability
- Pay by consumption
Operators working on multiple projects
- Single interface for work
- Operator work scenarios
Special reporting for operators
- Consolidated accounting of working hours
- Accounting for disciplinary violations
Collaboration with the customer
- Providing access to the customer
- Collaboration with customer managers
- Rapid changes
- Ease of learning
- Work from the browser
Uniform KPI for operators*
Now it is easy to compare operators – we have created a unified scoring system for operators, which combines both objective (automatically calculated) indicators and subjective (estimated). In combination with the exchange of services of operators, they form a competitive environment for selection and recruitment of personnel.
The ability to receive prepayment from the client, agree on the composition and cost of services, and automatically write off the cost of services rendered from the client's prepayment – wonderful opportunities to build a safe and stable business.
Oki-Toki and communication services
- Connect without limits
- Consider the connected
Possibility to hide calls from reports by number or created rule. Use it to exclude internal and control calls from billed (paid) traffic.
Now, you can create simple rules for billing the work of operators in the BUSY, AWAY, PCP statuses. Connect to Oki-Toki for free 14 days if you have not connected yet and explore new opportunities if you are already our client!