Call center for a medical center

The cloud service Oki-Toki allows organizing an efficient call center with minimal effort and costs. Our platform offers a ready-made solution, specially adapted for the peculiarities of working in the medical field. With Oki-Toki, you can launch your call center in just a few days or even hours if you already have trained staff ready to act as agents. There is no need to spend significant funds on purchasing expensive software since your computers are already ready to work. Oki-Toki will help you connect to our cloud service and configure all the necessary tools for automating a medical center.

Why do medics need a contact center?

Why do medics need a contact center? The answer is simple: to improve communication with patients and provide high-quality service. Patients often contact medical facilities by phone and the number of calls can be significant, so it can be difficult to get through and you may have to spend a lot of time waiting. A call center will help solve this problem, allowing efficient management of the call flow and providing faster patient service. Thanks to the call center, patients will be able to get the necessary information, make an appointment, or receive a consultation without unnecessary time expenses and waiting in the phone queue.

The contact center in the medical field has many advantages:

• Convenient communication with patients: Call center agents ensure convenient communication with patients, helping them learn information about doctors, services, and make appointments. They also promptly respond to customer inquiries, making the service better.
• Management of calls and requests: The contact center effectively regulates the flow of incoming calls and requests, directing them to the appropriate agents or providing self-service through a voice menu or online services.
• Smooth operation within the clinic: Using a call center will facilitate harmonious interaction between different departments and doctors in the clinic. It will ensure timely notification of new appointments, changes in the schedule, and important notifications, helping the medical staff to work efficiently and cohesively.
• Use of data: You can use reporting tools to manage and analyze data, which allows improving the processes and quality of the call center’s work. This will help to identify problems and take steps to solve them.
• Medical consultations: The contact center can also serve as a platform for providing medical consultations. Experienced specialists can assist patients with health questions and treatment methods, offering additional support and information about which doctors to consult.

Thanks to the contact center, medical institutions can significantly improve their communication, enhance service quality, and optimize processes within the clinic. Moreover, the collected data becomes a valuable resource for improving processes and providing quality medical consultations.

For which medical institutions is Oki-Toki suitable

Regardless of the type of your medical organization, Oki-Toki will provide you with a set of tools designed to optimize your call center’s work.

The Oki-Toki service is suitable for call centers of paid clinics, where effective management of patient inquiries and timely provision of information are of great importance. We also offer solutions for state medical institutions, where it is necessary to handle a large volume of calls. And dental clinics can take advantage of our solutions to simplify the appointment booking process and improve communication with patients.

Oki-Toki Functionality for Medical Service Call Centers

Oki-Toki has many tools suitable for medical service call centers. Our service offers functionality that will manage calls, recordings, and provide quality communication with patients:

• Virtual PBX: With Oki-Toki, you can set up a virtual automatic telephone exchange without the need to purchase expensive equipment. This provides flexibility and scalability of the system, allowing for effective management of client calls.
• Voice Menu (IVR): Create an interactive voice menu that allows clients to easily and conveniently find the desired specialist or department. They will be able to choose a specific option on the voice menu and quickly get the necessary information.
• Call Recording and Transcription: Oki-Toki allows storing call recordings and viewing them as transcripts. This is useful for analyzing conversations, improving the quality of agent dialogues, and confirming terms with clients.
• Reporting: Generate detailed and summary reports on calls, call duration, and other important data. This helps call center managers analyze agent performance, call center load, and make appropriate decisions.
• Omnichannel: With Oki-Toki, clients can communicate with the call center through various communication channels such as calls, email, website chat, messengers, etc. This is very convenient for clients and ensures multi-channel interaction.
• Voice Broadcasts: Send voice messages to clients to remind them of an appointment, ready tests, or other useful information. This will enhance communication efficiency with clients and provide them with important notifications.
• Callback: Automatically call back “lost” clients who could not get through. This will improve the clinic’s image and ensure no client is “lost”.
• CRM: Use the built-in or existing customer relationship management (CRM) system for effective management of the client base and interaction with clients. This will give agents access to complete information about clients and ensure more personalized service.
• Reports: Receive detailed reports on the work of the call center via email. This will help managers analyze call center performance and agent productivity.
• Dialer: Automatically call patients to remind them of an appointment or perform other routine tasks, saving time and resources for the call center. This will reduce the time for dialing manually and simplify the process of calling clients for agents.
• SMS messages and email: Send clients important notifications via SMS, or the schedule of doctor’s work, test results by email, ensuring fast and convenient communication. This allows agents to deliver important information to clients without delays.
• Projects: Organize the work of the call center by projects if there are separate tasks that should not be seen by all employees. That is, call center projects will be independent of each other and hidden from curious or external eyes. This will contribute to more efficient and orderly work within the call center.
• Integrations: Integrate Oki-Toki with other systems and applications you use in the medical center to synchronize data and optimize business processes.

Do not miss the opportunity to improve the work of your medical clinic’s call center with Oki-Toki. By using our cloud service, you can optimize your call center’s work and improve the level of patient trust.