Oki-Toki - how to organize a call center

Create your own call center in the cloud using the Oki-Toki toolkit!

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Work from the browser

Work directly from the browser without additional software and hardware

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Scalability

The platform is designed for up to 500 operators and 1000 lines simultaneously

Reliability

Backup and storage of data around the world

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Integration

We carry out integration with external systems through webhooks and API

Benefits of working with Oki-Toki

Create your own call center with Oki-toki from any device in a matter of hours. Easily scale jobs to fit your needs!

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The most advanced functionality on the market

Multi-channel processing of calls

  • Call service scenarios;
  • Integrations and scenarios for working in chats;
  • Processing requests in your personal account
  • Automatic callback for lost calls.
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Advanced CRM and analytics

  • Set up a sales funnel;
  • Uniqueness control and data validation;
  • History of interactions with the client;
  • Customization and export of reports.
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Telephony management

  • Operator’s personal account;
  • Employment accounting;
  • Interception and listening to a call;
  • Norms and tariffing, bonuses and fines.
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Management and control of operators

  • Connection of any communication providers;
  • Internal alerts for control;
  • Routing outgoing calls;
  • Detailed call statistics.
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Use additional tools as needed

Dialer
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Voice mailings
  • recording and setting standard voice messages and greetings,
  • automatic notifications of clients about the amount of debt, order, account balance,
  • integration with external CRM for use when making a call (addressing the client by name, etc.),
  • speech synthesis and recognition for voice messages,
  • creating scripts for dialogue with customers using tone dialing,
  • the ability to connect your telephony,
  • posting schedule,
  • connection of the call-reset function.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Create a call center from scratch in 3 days

1 hour

Service presentation for your project

1 day

Customizing the system for project requests

8 ocloc'k

Training of personnel to work with the service

Launch!

your call center!

Rates

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional functions

  • For 1 port
  • Ports in the GSM gateway € 0,75
  • In a day
  • SMS sending module € 1.5
  • In a day
  • Additional storage for call recordings € 0,10
  • for each additional 10 GB, over 10 GB, included in the subscription fee.

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Oki-Toki - how to organize a call center

A stable relationship with a client or consumer is the main rule of a business related to the sale of goods or the provision of services. It is important to organize a call center of a company or government agency so that the client can always get through to the support service and resolve their issue. Oki-Toki cloud software allows you to create an efficient customer support department at minimal cost.

When is it necessary to create a call center?

To begin with, consider when it becomes necessary to create a call center:

  1. Clients often ask questions, and the secretary or managers do not have time to process the flow of calls and are forced to be distracted from their main work.
  2. The specifics of the work involves transferring calls between specialists or departments.
  3. Many calls are received after business hours or on weekends.
  4. The company needs to maintain a good image. Creating a call center will allow you to solve problems faster, respectively, increase user loyalty.
  5. There is a need to store call records.
  6. Information about goods and services is often updated, you need to notify the audience about promotions and loyalty programs.
  7. Other methods of communication are not always effective, users do not want to wait for an answer in a chat or messenger.

Setting up a call center from scratch is worth it so that customers can receive support through the same channels they use in everyday life.

Creating a call center from scratch with Oki-Toki

It takes three days to organize a cloud call center from scratch. It is impossible to give an average answer to the question of how much it costs to organize a call center. Experts will analyze the features of your business and communication with customers and select tools to solve your problems. The main advantage of the contact center software from Oki-Toki is access from any browser. To always be in touch, you only need a PC and a headset. Save on the services of a technical specialist. Our employee will teach you the rules for using the software and tell you how to use the service. If you are thinking about how to organize a call center from scratch and quickly train staff, take a closer look at Oki-Toki. The program allows you to create dialogue scripts and response templates, so even an inexperienced operator can handle the sale of goods or customer consultation. The system saves reports on calls, manager performance, information about the load on agents, information about costs and other important data. A new customer has 14 days of free trial to test Oki-Toki. Order the required number of operator workstations and pay only for the functionality that you actually use.

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