Automated Reports for the Call Center

Minimize your report compiling time with the automatic Oki-Toki system. Receive detailed and precise reports on your call center's performance, financial metrics, and productivity.

Why are Reports so Convenient?


Automated Dispatch

Reports are sent to your email every hour, day, week, or month with data that needs to be monitored.


Only the Most Important

Reports are concise statements without excess and complex data. User-friendly formats in the form of text and small tables with TOP 3/5/7 indicators.


Ready-made Templates

Ready-made sets of indicators for all project types and kinds of work. Collect reports for your needs.


Individual Project Reports

They are attached to projects, which allows for the construction of reports for each client, and the projects themselves guarantee data isolation.

What Information Does the Reporting Tool Contain

Показатели входящих звонков

Incoming Call Metrics

Consolidate KPI metrics, inbound line load, and FCR all in one place. Forget about Excel and summary reports, Reports will do this for you.

Показатели исходящих звонков

Outbound Call Metrics

Working solely on outbound? Then you definitely need data on outbound calls, call and conversation duration, as well as the top agents who made the most calls.

Контроль автоматических звонков

Control of Automated Calls

Statistics of the auto-dialling operation, task dynamics over a specific period, attempt efficiency and the number of successful calls, top agents by the number of lost calls, the longest calls top and the most attempted numbers top.

Учёт стоимости звонков

Communication Expenses (by Projects)

Manage your communication costs in every project or advertising campaign, ruling out the unpredictability of exceeding budget limits. Receive the top 10 longest calls in your email.

Данные о рабочем времени операторов

Data on Agents' Working Hours

Monitor your team’s activity using a detailed report on the overall workload of the call center. Study the engagement of the agents in their work, receive data on the leaders and those lagging behind in your email.

Международные показатели

International Indicators

Track the performance of your call center using popular international KPIs such as AHT, ATT, ASA, OCC, and others employed by all major companies.

Utilize additional tools as needed

Cloud-Based Contact Center

All the functionality a call center could need, right in your browser!

  • Multi-channel complaint processing,
  • Advanced CRM and analytics,
  • Telephony management,
  • Agent management and control.

And much more!


The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.

  • 5 dial modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • possibility to use in conjunction with the autoinformer,
  • adjusting calls according to the client’s time zone,
  • integration with external CRM,
  • automatic handling of lost calls.
Speech Analytics

Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!

  • automatic selection of audio recording for review,
  • voice distortion to eliminate subjectivity,
  • statistics of agent ratings and the performance of the quality control department,
  • karaoke mode (comparison of audio recording text and highlighting the text during listening),
  • tracking interruptions, pauses, use of obscene language in conversation with customer,
  • tracking the compliance of the application form with the conversation transcript.

Reviews on Oki-Toki from Other Services

Oki-Toki Google Chrome browser

Automated Reports in Oki-Toki

Reports are indispensable for managing every process of a call center. Without information – it’s impossible to monitor work dynamics, promptly interfere for its resumption, control the consistency of quality or efficiency indicators. You can read about our call center reports here
h3>But traditional reports have some drawbacks/h3>
№1. Reports in tabular or graphic form are formal and require involvement and understanding of its peculiarities to comprehend what’s happening, or, at least, an explainer or commentary. In a nutshell, it’s often unclear and redundant.

The second drawback of many reports – they lack the ability to consolidate information from different sectors of the system: sales, occupancy, communication. It’s necessary to download the data, enter it into excel and draw up a summary by key indicators. It’s inconvenient and creates more room for errors.

The third problem – providing information for customers. In an ideal dream, reports would auto-generate and send by email. But often, this isn’t the case — either there’s no automation, or email is “inconvenient.” When there’s a problem – a solution is needed!
h3>Reports in Oki-Toki — a new type of instant reports for managers and customers. /h3>

  1. Reports display information written in a comprehensible language
  2. Add the necessary sections, select the indicators (KPIs) that are important for you
  3. Get automated report dispatches to your email every hour, day, week or month
  4. Study the dynamics of changes in key contact center indicators.

Create your own Reports, gathering only the necessary information. Monitor the performance of your contact center and analyze the dynamics of changes in key KPIs.

Submit your request and receive a detailed consultation from a specialist.

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