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Voice robot for calls
Auto-operator - OKI-TOKI voice robot, to replace agents in routine tasks. It operates on scripts, making it predictable, requires no training, and is ready to work from the moment it is created.
Capabilities
1
Technical Mechanisms
Working with open and closed questions, single and multiple choice, multilingualism, “Let’s call you back” offer, identifying ambiguities and ambiguous responses, repeating the understood response, recognizing names, addresses, and numbers, the ability to parse long phrases like “Two large beers and a pepperoni with double cheese”, etc.
2
Speech Synthesis
More than 15 voice options. Experiment with the speed of speech and the pitch of the voice to achieve your goals.
3
Robot Templates
Use ready-made robots from the list for quick project launch and adaptation to your task.
4
Integration
The possibility of two-way exchange via API with your services. Integration with popular CRMs. The ability to send SMS, Email, Viber, or Whatsapp messages.
5
Dialogue Script Constructor
Create a dialogue script in the constructor and connect it to the robot. The robot can not only engage in dialogue according to the script but also enter data into CRM, schedule callbacks, send SMS, and letters.
6
Dialogue Import from MSWord & Google Docs
Need to conduct a survey or make calls with a complex dialogue? Import your dialogue script from MS Word or create it from scratch in our script constructor. The robot will always know how to respond, and if a difficult question arises, it can redirect the dialogue to a responsible manager.
7
Convenient Reporting
Integrating reporting with call recordings. Email reports. Work statistics with dialogue scripts. Dialogue metrics and monitoring of work “hang-ups” (with notifications to Telegram). Detailed and summary reports of automatic dialing. Detailed and summary analytics for incoming projects.
Primary Functions
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Additional Features
- For 1 port
- Ports in the GSM Gateway € 0,75
- Per Day
- SMS Dispatch Module € 1.5
- Per Day
- Additional Storage for Conversation Records € 0,15
For every additional 10 GB, beyond the 10 GB included in the subscription fee.
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 4,5
- Per day
- from 30,000 to 60,000 units. € 7.5
- for every 10,000 attempts
- from 60,000 units. € 1,2
Premium Features
- Per Day
- Determining a Customer's Time Zone € 1.5
- Per Day
- Priority Queue for VIP Customers € 1.5
- Per Day
- Personal Domain € 1.5
- Per Day
- Cloud Backup € 1.5
- Per Day
- Dedicated Server € 12
For a single server. It can be used for multiple modules or functions simultaneously (for instance, for CRM and Dialer).
- Per Day
- Daily Rules for Auto-Dialling € 1.5
- Unlimited reports up to 10 pcs Included in the subscription Included in the subscription
- for every 100 reports
- Unlimited Reports from 10 Units € 1.5
Speech Recognition (for individual segments ranging from 1 to 15 seconds)
- per day
- from 0 to 50 units. Included in the subscription
- per day
- from 51 pcs. 0,02
Speech Synthesis (Behind the Symbols of Printed Text)
- Per Day
- from 0 to 1000 units. Included in the subscription Included in the subscription
- Per Day
- from 1,000 to 5,000 units. € 1.5
- Per Day
- from 5,000 to 10,000 units. € 3
- Per Day
- from 10,000 to 20,000 pieces. € 4.5
- Per Day
- from 20,000 to 30,000 pieces. € 6
- Per Day
- from 30,000 to 60,000 units. € 10
- For every 10,000 characters
- from 60,000 units. € 1.5
API Requests
- Per Day
- up to 1,000 pcs. Included in the subscription Included in the subscription
- Per Day
- From 1,000 to 10,000 units. € 0,75
- Per Day
- from 10,000 to 50,000 units. € 1.5
- Per Day
- from 50,000 to 100,000 pieces. € 3
- for every 10,000 inquiries
- from 100,000 pcs. € 0,3
Where could you use an auto-operator?
Voice robot for quality of service assessment
Automatically make outgoing assessment calls and view statistics in your personal account. Need notifications about a bad review? Connect a webhook and receive notifications to your email, CRM, Telegram, or just an SMS.
Auto-secretary for incoming calls
By connecting the robot-agent to the incoming line, you can make it easier for your customers to remember short, sometimes not, numbers. Just pronounce the name, surname, department, or topic of inquiry, and the robot will redirect the call.
Automatic service renewal reminder
Connect the robot to the dialer, integrate with your CRM, ERP, or any other platform. The robot will automatically call your customer, offer to renew the service, and after choosing the status, notify your managers about a successful deal or the need to contact. Forgetfulness is not about him ?
Order confirmation
Integration with CRM, Dialer tool, and robot with synthesis. Such a synergy of tools will reduce human labor to a minimum! Free up people for serious tasks or for vacation. ?
Surveys
Surveys are always needed. Elections for government bodies are upcoming, or you need to know opinions about a purchase or service. By connecting a robot to a simple task, you will not only save money and time for operators but also shorten the task execution time!
Order acceptance
The virtual assistant OKI-TOKI is always ready to accept an order, check product availability, send a notification about the order placement, process an invoice, and confirm the order with the customer.
Information and support
Record all 24/7 inquiries with the help of virtual assistant OKI-TOKI. He will not only communicate with the subscriber but also enter all data into a survey, send messages to responsible parties, process an application, and connect a knowledge base, he can also consult on the most common questions.
Agent Who Can!
The robot-agent, an agent that Can! It can work 24 hours a day, 7 days a week. It can work for 10-50-100 and more agents. It won’t ask for a day off or pay for a shift, there won’t be background noise during a conversation, and during a talk with a nervous client, it won’t hang up!
Try our robot and evaluate its capabilities, and our tech support will help with this!
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What does the "Voice Robot" tool look like
Listen to call examples
Quality of service assessment
Processing incoming applications
Frequently Asked Questions about the "Voice Robot" tool
Do you have a cloud solution or do I need to buy a server?
What voice does the robot speak in?
There are male and female voices to choose from.
What languages are available for voiceover?
We can connect almost any language for you.
How much does it cost?
Up to 1 ruble per 30 seconds of conversation.
How long does it take to set up and launch?
From 5 minutes to 1 hour, if you know where to click.
Can the robot send SMS?
Yes, of course.
Can the robot be interrupted during a conversation?
Yes, of course.
Is there integration of the Robot with other CRM, ERP, PDF :) ?
Definitely! We have open API and flexible webhooks.
Is it possible to connect your own SIP numbers or PBX?
Yes. 99.999% of connections can be established independently through the dashboard.
Are communication costs included in the price?
No, communication is connected separately.
Utilize additional tools as needed
Oki-Toki Chat — it’s a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.
- Connect Conferences, Video Conferences and Screen sharing to your chats.
- Work globally and competently.
- Expand your telephony functionality.
- Automate sales and support with chatbots.
- Manage the quality of chats with KPI, alerts, smart reports and rewards.”
A tool for systematizing, controlling, and automating client communication processes.
- Automatic messages to respondents via email or SMS,
- Automatic notifications for responsible parties or clients, for instance, about a sale or an inquiry,
- Integration with other CRM for data collection or dispatch during dialogue,
- Creation of custom conversation scripts templates,
- Quotas for surveys,
- Linking answers to contact fields in the card,
- Training of agents without impacting the statistics of active projects,
- Individual KPIs for agents and much more.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Reviews on Oki-Toki from Other Services
Voice robot by OKI-TOKI
In today’s world, many companies and entrepreneurs are looking for ways to improve their customer service, increase work efficiency, and reduce staff costs. In this, the voice robot can help, which will replace agents in routine tasks.
For warm sales and solving problems with the delivery of goods or providing services, the contact center agent is still irreplaceable. All other tasks, such as informational calls, order tracking, and surveys can be performed using the OKI-TOKI call robot voice robot – auto-operator.
In this article, we will look at what a voice robot for calls is, how the OKI-TOKI service works, and what advantages it can provide for businesses. We will also consider examples of using a voice robot and give recommendations for its effective application.
The capabilities of the voice robot
The voice robot operates on scripts and requires no training, and is capable of synthesizing and recognizing human speech. With speech recognition and synthesis technologies, it can make hundreds of parallel calls, conduct surveys, take orders, send messages to responsible parties, process applications, and much more.
The voice robot from OKI-TOKI offers numerous benefits and opportunities for companies:
- Ready to work immediately after creation. The voice robot works according to the dialogue script and requires no training. It can automatically process calls and customer responses, allowing employees to focus on more important tasks;
- Recording any voice. Any voice can be recorded to alert the customer, or the robot’s synthesized speech can be used;
- Integration. The robot can retrieve and send information to your system via API and Webhooks;
- Sending messages. Customers can request additional information, which will be sent to them via SMS, email, or a specific messenger. This is a convenient way to improve communication with customers and provide more effective solutions to their queries;
- Reducing manual labor costs. The voice bot for calls can replace a human in performing routine tasks such as informing customers, conducting surveys, and sales. This allows for reducing staff costs and increasing work efficiency;
- Increasing customer service efficiency. The voice robot can quickly process a large number of calls and customer requests, improving service and increasing customer satisfaction levels;
- Time zone. Robot calls can be set according to a specific time zone. OKI-TOKI can make calls only during the client’s working hours.
The voice robot for processing calls has many other advantages, including the ability to handle a large number of calls simultaneously, support for working in different languages, and the ability to integrate with other services. Companies using an operator robot can save a lot of time and resources, as well as increase the efficiency of their work.
How the voice robot works
The auto-operator from OKI-TOKI works based on advanced speech recognition and synthesis technologies, using a dialogue script system.
Script system
The voice bot operates according to predefined dialogue scripts created in OKI-TOKI. Scripts can be customized to solve various tasks, such as taking orders, surveying customers, or sales. The company can configure dialogue scripts on its own, selecting appropriate questions and responses.
Speech recognition
Voice robots use advanced speech recognition technologies that allow them to recognize customer responses and take appropriate actions.
Speech synthesis
Using speech synthesis technology to play questions from the script and communicate with customers. This technology allows the auto-operator to make the dialogue more natural.
The call center robot agent can automatically process a large number of calls, allowing companies to serve more customers and reduce the workload on staff. Additionally, auto-operators can work around the clock, providing contact with customers at any time of the day or night.
Use cases of the voice robot
The auto-operator from OKI-TOKI can be used in various spheres of activity and for solving different tasks. Here are some examples of using the voice robot:
- Dialer for customers. The voice bot is an efficient tool for the automatic dialing of a large customer base and solving various tasks, such as information transmission, conducting surveys, notifying about changes in terms, etc.
- Surveying customers. When a customer calls the call center, the robot can automatically ask questions and fill out a survey. This reduces the customer’s waiting time on the line and increases the efficiency of the call center.
- Incoming calls. The voice robot for incoming calls can receive calls around the clock, conduct dialogue with the customer, and record the information obtained.
- Voice auto-secretary. The voice bot can act as an interactive voice auto-responder, automatically directing calls to the appropriate departments or offering certain response options to customer queries.
- Orders. The auto-operator can be used for automatic processing of orders and service requests. The customer can leave a request or order, the auto-operator processes the request and sends it to the responsible company employee according to the dialogue script.
- Informing. The auto-operator is used for the automatic dialing of customers to provide information about new products and services, survey customers and get feedback, remind about upcoming events, notify about changes in terms, etc.
- Agent evaluation. The robot can automatically conduct surveys of customer satisfaction after contacting the call center. This allows for quickly getting feedback and improving service quality.
- Sales. The voice bot can be used for automatic sales of goods and services. It can engage the customer in a dialogue, ask questions, offer products or services, and also process orders.
These are just a few examples of using the auto-operator. The possibilities for its application can be diverse and depend on the specific needs of the company. Thanks to its flexibility and automation, voice bots are becoming increasingly popular and in demand in business.
Advantages of the voice bot for the call center
The robot is capable of making hundreds of parallel calls and quickly notify about debts, receipts, discounts, changes in loyalty program terms, or deliver other information.
The voice robot service for interactive calls will improve the metrics of a conventional call center and reduce its maintenance costs (by up to 25%) because the phone call robot solves many routine tasks without the need for an agent. Among the main advantages of the bot:
- Flexibility and multitasking. The voice bot can be used in any project;
- Replacing IVR. The voice robot for interactive calls is an excellent replacement for traditional IVR. The customer doesn’t need to remember and press numbers. Just responding to the robot with voice is enough;
- Minimum lost calls. The number of lost calls and the costs of processing unanswered calls tend to be zero. The company that responds rapidly to messages will increase the number of loyal customers;
- Call center optimization. The ability to optimize the call center by reducing staff;
- Switching the customer to a specialist. The robot, equipped with speech recognition function, allows for quickly and accurately determining which agent or department the call should be redirected to, accelerating the call processing and improving communication with customers;
- Receiving calls. The robot for incoming calls allows for quickly and accurately processing calls and providing customers with the necessary information, speeding up the process of resolving their queries and reducing the waiting time for a response;
- Operating in 24/7 mode. Notifying people and urgently providing them with necessary information can be done at any time of the day;
- Saving call center specialists’ work time. Simple and repetitive tasks can be assigned to the robot, without involving a human.
Advantages of the OKI-TOKI voice robot
OKI-TOKI is one of the most popular and advanced services that have created a voice robot. It provides numerous opportunities for optimizing work and improving customer service, using speech recognition and synthesis technologies.
The voice robot-operator will help the call center increase efficiency, reducing manual labor costs and improving customer service quality. It enables the automatic performance of many tasks, such as dialing customers, conducting surveys, informing, sales, and orders.
The advantages of the OKI-TOKI auto-operator are obvious, the robot not only saves time and resources but also increases the number of customers that the company can service in a short time. Moreover, the auto-operator can work around the clock, providing contact with customers at any time of the day or night.
However, it should be noted that the call robot-operator cannot completely replace the human factor in business. Some tasks require human involvement, for example, solving complex problems or communicating with customers in cases where empathy and understanding are required.
The development of the technology
The voice robot service from OKI-TOKI is a powerful tool for improving business work. With the development of speech recognition and synthesis technologies, voice bots are becoming more accurate and efficient. Additionally, with cloud technology capabilities, the voice robot can be easily integrated into an existing business system.
The prospects for the development of voice robot technology are very great. The future is likely to involve the creation of robots that can recognize and process customer emotions, consider the context of communication, and make more complex decisions. There is also the potential for technologies that allow auto-operators to work with greater accuracy and handle an even larger number of calls. In any case, the OKI-TOKI voice robot represents an important step in business automation and improving customer service quality.
To test the customer dialing and call reception robot for free for 14 days, just apply.
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest