Voice robot or
call center without people

Auto-operator - Oki-Toki voice robot to replace operators in routine tasks. scripted, so it predictable, requires no training, and is ready to go right from the start.

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Авто-оператор - голосовой робот

Opportunities

1
Technical mechanisms

Work with open and closed questions, single and multiple choice, multilingualism, sentence “Let’s call you back”, detection of ambiguities and ambiguous answers, repetition of a understood answer, recognition of names, addresses and numbers, the ability to parse long phrases like “Two large beers and pepperoni with double cheese”, etc.

2
speech synthesis

More than 15 options for voice acting. Experiment with the speed of pronunciation and the pitch of your voice to achieve your goals.

3
Robot Templates

Use ready-made robots from the list to quickly launch a project and adapt to your task.

4
Integration

The possibility of two-way exchange via API with your services. Integration with popular CRMs. Ability to send SMS, Email, Viber or Whatsapp messages.

5
Conversation Script Builder

Create a conversation script in the constructor and connect it to the robot. The robot will be able not only to conduct a dialogue according to the scenario, but also to enter data into CRM, set chimes, send SMS and letters.

6
Import dialog from MSWord & Google Docs

Do you need to conduct a survey or make a call with a complex dialogue? Import your own from MS Word or create a conversation script from scratch in our constructor. The robot will always know what to answer, and if a difficult question arises, it can redirect the dialogue to the responsible manager.

7
Convenient reporting

Reporting integration with call records. Email reports. Statistics for working with conversation scripts. Dialogue metrics and monitoring of “gags” in work (with sending to Telegram). Detailed and summary reports on automatic calls. Detailed and summary analytics for incoming projects.

Main functions

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional functions

  • For 1 port
  • Ports in the GSM gateway € 0,75
  • In a day
  • SMS sending module € 1.5
  • In a day
  • Additional storage for call recordings € 0,10
  • for each additional 10 GB, over 10 GB, included in the subscription fee.

Additional billing for the number of Dialer attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Premium features

  • In a day
  • Determining the client's time zone € 1.5
  • In a day
  • Queue for VIP clients € 1.5
  • In a day
  • Personal domain € 1.5
  • In a day
  • Backup to the cloud € 1.5
  • In a day
  • Dedicated server € 12
  • for one server. Can be used for several modules or functions at the same time (for example, for CRM and Dialer).

  • In a day
  • Daily dialer rules € 1.5
  • Unlimited reports up to 10 pieces included in the subscription fee included in the subscription fee
  • for every 100 reports
  • Unlimited reports from 10 pcs € 1.5

Speech recognition (for separate fragments from 1 to 15 seconds long)

  • per day
  • from 0 to 50 pcs. included in the subscription fee
  • per day
  • from 51 pcs. 0,02

Speech synthesis (for signs of printed text)

  • In a day
  • from 0 to 1000 pcs. included in the subscription fee included in the subscription fee
  • In a day
  • from 1000 to 5000 pcs. € 1.5
  • In a day
  • from 5,000 to 10,000 pcs. € 3
  • In a day
  • from 10,000 to 20,000 pcs. € 4.5
  • In a day
  • from 20,000 to 30,000 pcs. € 6
  • In a day
  • from 30,000 to 60,000 pcs. € 10
  • for every 10,000 characters
  • from 60 000 pcs. € 1.5

API requests

  • In a day
  • up to 1,000 pcs. included in the subscription fee included in the subscription fee
  • In a day
  • from 1,000 to 10,000 pcs. € 0,75
  • In a day
  • from 10,000 to 50,000 pcs. € 1.5
  • In a day
  • from 50,000 to 100,000 pcs. € 3
  • for every 10,000 requests
  • from 100,000 pcs. € 0,3

Where do you need an auto-operator?

Voice robot for quality of service assessment

Automatically make outgoing evaluation calls and view statistics in your personal account. Need bad review notifications? Connect the webhook and receive notifications by mail, CRM, telegrams or just SMS.

Auto attendant for incoming calls

By connecting a robot operator to the incoming line, you can make life easier for your customers by remembering short, sometimes not, numbers. It is enough just to say the name, surname, department or topic of the appeal, and the robot will forward the call.

Automatic service renewal reminder

Connect the robot to dialer, integrate with your CRM, ERP or any other platform. The robot will automatically call your client, offer to extend the service, and after selecting the status, it will notify your managers about a successful transaction or the need to contact. Forgetfulness is not about him?

Confirmation of an order

CRM integration, Dialer tool and synthesis robot. Such a symbiosis of tools will reduce human labor to a minimum! Free people up for serious tasks or vacations. ?

Polls

Surveys are always needed. Elections to the authorities are coming, or you need to find out an opinion about a purchase or service. By connecting the robot to a simple task, you will not only save money and time for operators, but also reduce the time it takes to complete the task!

Taking orders

Oki-Toki’s virtual assistant is always ready to take an order, check the availability of goods, send out a notification about the order, issue an invoice and confirm the order with the client.

Help & Support

Record all calls 24/7 with the help of Oki-Toki’s virtual assistant. He will not only communicate with the subscriber, but also enter all the data into the questionnaire, send messages to those responsible, fill out an application, and by connecting the knowledge base, he will be able to advise on the most popular issues.

Operator who can!

Robot operator, an operator who can! It can work 24 hours a day, 7 days a week. It can work for 10-50-100 or more operators. He will not ask for a day off or payment for a shift, there will be no extraneous noises in the “background” during a conversation, and during a conversation with a nervous client he will not hang up! Try our robot and evaluate its abilities, and our technical support will help with this!

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Listen to call examples

Service quality assessment

Processing of incoming applications

Frequently asked questions about the Voice Robot tool

Do you have a cloud solution or do I need to buy a server?

We only have a cloud solution.

What voice does the robot speak?

There are male and female voices to choose from.

What languages are available for voice acting?

We can connect almost any language for you.

How much is?

Up to 1 ruble for 30 seconds of conversation.

How long does it take to set up and launch?

From 5 minutes to 1 hour, if you know where to click.

Can the robot send SMS?

Oh sure.

Is it possible to interrupt the robot during a conversation?

Oh sure.

Is there an integration of the Robot with other CRM, ERP, PDF :) ?

Necessarily! We have an open API and flexible webhooks.

Can I connect my own SIP numbers or PBX?

Yes. 99.999% of connections can be made independently through the cabinet.

Are communication costs included in the price?

No, the connection is connected separately.

Use additional tools as needed

Dialer
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
reports

Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!

  • Automatic sending of reports at the specified time.
  • Ready-made templates for all types of projects and types of work.
  • Clear reports without unnecessary data.
  • Division by projects.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Reviews about Oki-Toki from other services

avatar

Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Oki-Toki voice robot for interactive calls

For warm sales and solving problems with the delivery of goods or the provision of services, a contact center operator is still indispensable. All other tasks: information calls, order follow-up and questionnaires can be performed using the voice robot of Oki-Toki phone calls. You can automate incoming and outgoing calls. To do this, prepare templates for notification of the status of an order, notification of a promotion or customer debt. Oki-Toki is able to synthesize and recognize human speech. The algorithm works according to the given communication model and switches to the operator, if necessary.

Advantages of a voice bot for interactive calls

The robot is able to make hundreds of parallel calls and in a short time notify about debts, receipts, discounts, changes in the terms of the loyalty program, or provide other information. The effectiveness of interactive voice calls is much higher than that of a conventional call center and reduces its maintenance costs (from 25%) due to the fact that the phone call robot solves many routine tasks without the help of an operator. Among the main advantages of the bot:

  • Saving working time for contact center specialists. Simple and repetitive tasks can be delegated to a robot without involving a human;
  • Rapid scaling of the call center – The voice robot can solve tasks that previously required the hiring and work of temporary staff.
  • Opportunity to optimize the call center by downsizing;
  • Work in 24/7 mode. Notifying people and urgently providing them with the necessary information can be carried out at any time of the day;
  • Switching the client to a specialist of the required department. Thanks to speech understanding, the robot will choose which operator or department to transfer the call to;
  • The number of lost calls and the costs of processing lost calls tend to zero. A company that responds as quickly as possible to messages will increase the number of loyal customers;
  • The voice robot for interactive calls perfectly replaces the classic IVR. The client does not need to remember and press the numbers. It is enough to answer the robot with a voice.
  • Performing a pre-sale of the product. Introduce the customer to a new product or service using automatic notifications;
  • Flexibility and multitasking. An online voice bot can be used in any project;
  • The voice bot works with the efficiency of 100 operators!

The functionality of the Oki-Toki robot

Among the features of a smart bot:

  1. Recording of any voice. To alert the client, you can record any voice or use the synthesized speech of the robot;
  2. Automatic sending of SMS messages. At the request of the client, additional information will be sent to him;
  3. Connecting the Oki-Toki service to any telecom operator;
  4. Statistics and recording of conversations will help to analyze information on each call and optimize work;
  5. Robot calls can be configured based on a specific time zone. Oki-Toki can only make calls during the working hours of the client;
  6. Integration via webhooks and API. The robot will be able to take and send information to your system through the API and Webhooks.

In order to test calling customers and receiving calls by a robot for free for 14 days, just leave a request.

Leave a request and get detailed advice from a specialist.

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