Yes, the Oki-Toki service is an omnichannel platform. Learn more about omnichannel in the Oki-Toki service.
Cloud call center
A professional tool for organizing the work of the contact center!
Benefits of our service
Connect the Oki-Toki cloud call center from any device in a matter of hours. Easily scale jobs to fit your needs!Submit your application
Easy call center automation with Oki-Toki!
Complete set of management tools call center
Use additional tools as needed
Oki-Toki chat is a single center for processing calls and customer messages in social networks, e-mail, on the website and in instant messengers: WhatsApp, Telegram, Viber, Skype.
- Connect to Chats Conferences, Video Conferences and Screen Sharing.
- Work globally and competently.
- Expand telephony functionality.
- Automate sales and support with chatbots.
- Manage chat quality with KPIs, alerts, smart reports, and rewards.
The omnichannel platform integrates calls, web chats, email, social networks, instant messengers and mobile applications. In such a unified environment, it is very convenient for people to work, and the combined data creates the conditions for the work of bots – reliable and functional assistants.
- 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- the possibility of using in conjunction with an autoinformer,
- adjustment of calls according to the time zone of customers,
- integration with external CRM,
- automatic processing of lost calls.
Auto-operator – Oki-Toki's voice robot to replace operators in routine tasks. It's scripted, so it's predictable, requires no training, and is ready to go right from the start.
- Working with open and closed questions
- Single and multiple choice, multilingual,
- Offer "Let's call you back",
- Definition of ambiguities and ambiguous answers,
- Speech synthesis: More than 15 voice options
- Possibility to send SMS, Email, Viber or Whatsapp messages.
- Import dialog from MSWord & Google Docs
- Dialogue metrics
- Free recognition of yes/no answers and numbers
- recording and setting standard voice messages and greetings,
- automatic notifications of clients about the amount of debt, order, account balance,
- integration with external CRM for use when making a call (addressing the client by name, etc.),
- speech synthesis and recognition for voice messages,
- creating scripts for dialogue with customers using tone dialing,
- the ability to connect your telephony,
- posting schedule,
- connection of the \"call-reset\" function.
A tool for systematizing, controlling and automating the process of communication with customers.
- automatic messages to respondents by mail or SMS,
- automatic notifications of responsible or customers, for example, about a sale or an application,
- integration with other CRMs to collect or send data during the dialogue,
- creating your own conversation script templates,
- survey quotas,
- linking answers to contact fields in the card,
- training of employees without affecting the statistics of work projects,
- individual KPIs for operators and much more.
Conversation scoring, transcripts and speech analytics are three Okie-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of an audio recording for verification,
- voice distortion to eliminate subjectivity,
- statistics of operators' assessments and the work of the quality control department,
- karaoke mode (matching the text of the audio recording and highlighting the text while listening),
- tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
- tracking the compliance of the questionnaire with the transcript of the conversation.
Reviews about Oki-Toki from other services
Questions and answers
Is the Oki-Toki service omnichannel?
Is there call quality control, call recording and speech analytics?
Yes, sure. To automatically control the quality of the conversation, speech analytics and questionnaires are used in the quality control department. Learn more about survey tools, speech analytics, and transcription.
Is it possible to hide the number from the call center operator?
Yes, sure. Hiding a number is determined by access rights.
Possibility to save records on external storages (own server)?
The Oki-Toki service has tools for automatically exporting audio recordings to external storage and monitoring the quality of conversations.
Is it possible to make different scripts for different tasks for the operator inside the service?
Certainly. For each project, you can create your own sales and consultation scripts. Learn more about conversation scripts.
Which SIP communication providers can be connected to the Oki-Toki service?
You can connect to the Oki-Toki service any SIP number or PBX using the SIP protocol.
What tools for supervisors does Oki-Toki have?
The Oki-Toki service has more than 25 supervisor tools. Reporting, dashboards, tools for wiretapping and monitoring the work of contact center operators. Learn more about supervisor tools .
Can we help with settings?
Certainly. During the trial period of 14 days, you will be assigned a technical support employee who will help and teach you how to work in the system.
How does tech. support, is it possible to call if necessary?
Oki-Toki technical support works every day from 10 am to 6 pm. The main communication takes place through the ticket system inside the personal account. If necessary, you can contact a technical support employee by voice using a convenient communication channel.
Cloud service for call center
A cloud call center, also known as \”cloud centre\”, is an environment where you can perform many call center related tasks, from handling incoming and outgoing calls to attracting new customers and partners. The main tasks that a cloud call center solves include:
- Reduced costs, as there is no need to buy expensive hardware and software;
- Saving staff, as there is no need to hire new employees in the office;
- Improved quality of service, as cloud service operators can be in touch 24/7.
A virtual call center helps businesses become more flexible and grow faster, regardless of economic conditions. The call center platform does not require investments in software or hardware upgrades, and operating costs are optimized by actually paying for services. The use of a cloud contact center is especially important during quarantine and remote work, since a new employee needs only a computer and a headset to connect.
Creation of a call center
Setting up a call center in Oki-Toki is very easy and fast. First, you leave a request to create a virtual call center, after which you will receive a demo access to get acquainted with the functionality of the system. Then, Oki-Toki specialists will help you create your own call center, which will provide comprehensive customer assistance, receiving and processing orders, delivery and inquiries. All this will take only one day. During this time, the service staff will hold a presentation tailored specifically to your business tasks, set up the system for project requests and train your staff to work with the Oki-Toki interface.
One of the main advantages of Oki-Toki is that it works through a browser, which allows you not to purchase additional equipment and not to hire tuning specialists. In addition, Oki-Toki has a user-friendly interface, widgets and high speed, which will speed up the understanding of the principles of the service.
Also, the Oki-Toki cloud service has a number of ready-made solutions for businesses in any niche. This allows you to use a virtual contact center to improve the quality of service, reduce costs and save staff. In addition, the use of a cloud contact center is especially important in quarantine and remote work, since a new employee needs only a computer and a headset to connect.
Work from the browser. Virtual call center – it’s easy!
Oki-Toki offers its customers the opportunity to work with a virtual contact center directly from a browser without the need for additional hardware, software and setup specialists. With the help of a modern interface and updated widgets, customers get quick and convenient access to a large number of servers, which guarantees a high speed of the cloud service.
Oki-Toki virtual call center offers flexible scaling options, which allows customers to buy a virtual contact center for several operators and lines and scale it at any time. The platform is designed for a capacity of up to 500 operators and 1000 lines, which is suitable for both small online stores and impressive corporations with automatic control.
Oki-Toki cloud service guarantees 99% fault tolerance. When an operator connects, the system automatically connects to the nearest server, and in case of failure, the system automatically switches to a backup server.
Working with external systems
Oki-Toki offers the ability to integrate with external systems and applications using webhooks and APIs. This service will be useful for CRM systems or end-to-end analytics.
Oki-Toki offers customers to pay only for the services they use. This allows you to adjust the budget depending on the current needs of the business. The cost of services is calculated individually depending on the number of operators and their working hours, the need to use additional tools (auto-dialing, voice mailings, a robot, etc.). Setting up a cloud-based contact center will help reduce the costs of your business.
14 days free
Oki-Toki customers can take advantage of a free period of 14 days to evaluate the interface and functionality of the cloud service before making a purchase decision. During this period, you can test all the features of the platform, set up workflows, make a call, get acquainted with the integration options and evaluate the quality of service.
Oki-Toki Cloud Contact Center is a simple and effective way to improve customer experience. The company provides its customers with a high level of service, as well as round-the-clock technical support to solve any problems. Oki-Toki Virtual Contact Center provides excellent quality of work and ease of use of all tools, including modern software and analytics for your contact center. You’ll get agent monitoring and reporting to help improve service quality and increase business efficiency.
Feedback from the Startpack service
Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports.
Convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low.
Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered an advantage, since it does not scatter the operator's attention when calling
Feedback from Voipoffice
We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don't pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.
Feedback from the Otzovik service
We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.
Feedback from Indexcall
There are pluses and minuses in the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator's workplace, there are a number of shortcomings. It's a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.