Cloud, virtual contact center | Call center service

Professional cloud service for call centers

A professional tool for organizing the work of the contact center!

icon
Work from the browser

Work directly from the browser without additional software and hardware

icon
Scalability

The platform is designed for up to 500 operators and 1000 lines simultaneously

icon
Technical support and SLA

Professional technical support working in accordance with SLA

icon
Developed network

Servers for data processing and calls in EU

Benefits of our service

Connect the Oki-Toki cloud call center from any device in a matter of hours. Easily scale jobs to fit your needs!

Submit your application

Complete set of management tools
call center

Work with all types of calls
icon
Flexible "persistence" of repeated calls - selection of "whom to call first" from the database. Voice mailings by a robot.
Automate routine calls in the call center by instructing the robot: reminders, notifications, confirmations.
Connecting your telephony or customer
Choose and connect the communication provider whose conditions are more favorable for you.
Automatic callback for lost calls
Enable automatic chime when a call is lost.
Using the API in Calls
Automation of receiving or transmitting data during a call: names, data on orders, debts, balances, etc.
Call cost accounting
Set the price per minute of conversation, monitor the costs in real time.
Management and control of operators
It will help organize the process from the selection of calls for verification to the creation of reports. Integrated with KPI, scoring and payroll.
Automates the analysis of conversations by putting marks in the transcripts that need attention. Integrated with KPI, scoring and payroll.
Accounting for the working hours of operators
Control the arrival and departure from the shift, being at the workplace and the employment of operators. Integrated with reports and KPIs.
Scoring operators
Using KPIs, charge bonuses and penalties to operators and supervisors. Integrated with payroll.
Measuring KPI by many parameters
Automatic control over the implementation of plans and standards by operators.
Operator payroll
Set up payroll based on KPIs in the L/C and Payments tool. He will translate the KPI values into the amount of salary accruals and organize the accounting for its payment.
Data security and access control
Storing data on your servers
We can transfer the database and storage of audio recordings to your server. The safety of data will now lie on your shoulders :)
Managing access to project data
Management using rights and roles makes it possible to restrict access to reports, widgets, CC management and share access between projects.
Activity and change log
Any changes in the project will not go unnoticed, whether it is deleting a call or changing contact details.
Hiding numbers from operators
You can hide not only numbers, but also any personal information from the database.

Easy call center automation with Oki-Toki!

Call scenarios
Build automatic call processing in our bot builder with speech recognition and synthesis. Connect API for data exchange during a call. Use the call script to implement ANY call logic. Don't believe? We'll prove it :)
Сценарии звонка
Conversation scenarios
Create your own sales scenarios for different projects, making it easier for operators to work with objections and rejections. Automate routine tasks: calling back, sending a quotation by mail, SMS, notifying a customer about a sale. All this is just one click for the operator.
Сценарии разговора
Automatic reports
Use the "Reports" tool to generate reports on all the slices you need. Turn off unnecessary indicators, combine important data into one report, monitor the dynamics of changes using the "Historical data" function. Does each of your projects have different reporting requirements? We are only for! There are no restrictions!
Integrations and Webhooks
Set up data exchange with popular services amoCRM, Bitrix24, RetailCRM, etc. If you didn’t find the CRM you need in the ready-made integrations, create a ticket, and technical support will try to help you with the solution as soon as possible.
API for communicating with other services
Use our API and connect your CRM, ERP, PDF and ICQ :) We have not only an extended and convenient API, but also technical support that answers questions :)

Use additional tools as needed

Auto redial
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Voice mailings
  • recording and setting standard voice messages and greetings,
  • automatic notifications of clients about the amount of debt, order, account balance,
  • integration with external CRM for use when making a call (addressing the client by name, etc.),
  • speech synthesis and recognition for voice messages,
  • creating scripts for dialogue with customers using tone dialing,
  • the ability to connect your telephony,
  • posting schedule,
  • connection of the call-reset function.
Conversation scripts

A tool for systematizing, controlling and automating the process of communication with customers.

  • automatic messages to respondents by mail or SMS,
  • automatic notifications of responsible or customers, for example, about a sale or an application,
  • integration with other CRMs to collect or send data during the dialogue,
  • creating your own conversation script templates,
  • survey quotas,
  • linking answers to contact fields in the card,
  • training of employees without affecting the statistics of work projects,
  • individual KPIs for operators and much more.
Speech analytics

Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!

  • automatic selection of an audio recording for verification,
  • voice distortion to eliminate subjectivity,
  • statistics of operators’ assessments and the work of the quality control department,
  • karaoke mode (matching the text of the audio recording and highlighting the text while listening),
  • tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
  • tracking the compliance of the questionnaire with the transcript of the conversation.
reports

Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!

  • Automatic sending of reports at the specified time.
  • Ready-made templates for all types of projects and types of work.
  • Clear reports without unnecessary data.
  • Division by projects.
Operator tools

We make convenient tools for operators to work with the client and their team. We also make it easy to evaluate work through KPI and automated payment calculation. Work with the client Call planning, Personal ringtones, the ability to listen to recent conversations, conversation scripts, integration with CRM. Teamwork Accounting for work time, Shift management, Internal chat, Ability to see the status of other users KPI and salary Display of the plan and its implementation, accrual of bonuses, Display of accruals and write-offs of funds on the virtual balance of the operator

Reviews about Oki-Toki from other services

avatar

Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

avatar

Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

avatar

Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

avatar

Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Cloud service for call center

A cloud call center, or, as it is called abroad, a cloud center is an environment where a wide range of tasks are performed: from receiving and processing calls to attracting new potential partners and customers. Thanks to cloud technologies, such basic tasks of the call center as:

  • Cost reduction (no need to buy expensive hardware and software);
  • Staff retention (it is not necessary to hire new employees in the office);
  • Improving the quality of service (cloud service operators can be in touch 24/7).

Using a virtual contact center, you can make your own business more flexible and grow faster, regardless of any economic conditions. Because cloud computing does not require any investment in updating software or hardware, and the customer’s operating costs are optimized by actually paying for services. It is especially important to use a cloud contact center during quarantine and remote work, since all you need to connect a new employee is a computer and a headset.

Creation of a call center in Oki-Toki

Ordering a virtual call center is very simple – you leave a request, get a demo access and you can immediately familiarize yourself with the functionality of the system. Then Oki-Toki specialists will help you create your own call center for comprehensive assistance to customers, receiving and processing orders, delivery services and inquiries. The organization will take only 1 day. During this time, the service staff will hold a presentation tailored specifically to your business tasks, set up the system for project requests and train your staff to work with the Oki-Toki interface. The cloud service has a number of advantages and ready-made solutions for businesses in any niche. Some of them:

  • Work from the browser . Virtual Contact Center – it’s easy! In addition to the lack of additional equipment, software and configuration specialists, Oki-Toki offers its customers a modern interface, updated widgets, more servers, and, accordingly, a high speed of the cloud service.
  • Scalability . A call center in the cloud is suitable for both a small online store and an impressive corporation. After all, the platform is designed for up to 500 operators and 1000 lines. You can buy a virtual call center for several operators and scale it at any time.
  • Service reliability . Oki-Toki cloud service provides 99% fault tolerance. When the operator connects, he will automatically connect to the nearest server, and in case of failure, the system will “transfer” to the backup one.
  • Working with external systems . With the help of webhooks and API, the Oki-Toki call center service integrates with external systems and applications. Such a service will be useful for CRM systems or end-to-end analytics.
  • economic platform . Oki-Toki customers always pay only for the services they use. Thanks to this, it is possible to adjust the budget based on the current needs of the business. The cost is calculated individually depending on the number of operators and their hours of work, the need to use additional tools (auto-dial, voice mailing, robot, etc.). By organizing a cloud-based contact center, you can reduce the costs of your business.
  • 14 days free . For two weeks, our customers can use the cloud service tools for free. Thus, you have the opportunity to evaluate the interface and functionality of Oki-Toki and make a decision before paying for the services.

Create a cloud call center with Oki-Toki! Our experts will provide a high level of service and round the clock technical support. You will also get excellent quality of work and ease of use of all tools, as well as modern software and analytics for your contact center, with the ability to control agents and reporting.

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data