A cloud call center, or, as it is called abroad, a cloud center is an environment where a wide range of tasks are performed: from receiving and processing calls to attracting new potential partners and customers. Thanks to cloud technologies, such basic tasks of the call center as:
- Cost reduction (no need to buy expensive hardware and software);
- Staff retention (it is not necessary to hire new employees in the office);
- Improving the quality of service (cloud service operators can be in touch 24/7).
Using a virtual contact center, you can make your own business more flexible and grow faster, regardless of any economic conditions. Because cloud computing does not require any investment in updating software or hardware, and the customer’s operating costs are optimized by actually paying for services. It is especially important to use a cloud contact center during quarantine and remote work, since all you need to connect a new employee is a computer and a headset.
Creation of a call center in Oki-Toki
Ordering a virtual call center is very simple – you leave a request, get a demo access and you can immediately familiarize yourself with the functionality of the system. Then Oki-Toki specialists will help you create your own call center for comprehensive assistance to customers, receiving and processing orders, delivery services and inquiries. The organization will take only 1 day. During this time, the service staff will hold a presentation tailored specifically to your business tasks, set up the system for project requests and train your staff to work with the Oki-Toki interface. The cloud service has a number of advantages and ready-made solutions for businesses in any niche. Some of them:
- Work from the browser . Virtual Contact Center – it’s easy! In addition to the lack of additional equipment, software and configuration specialists, Oki-Toki offers its customers a modern interface, updated widgets, more servers, and, accordingly, a high speed of the cloud service.
- Scalability . A call center in the cloud is suitable for both a small online store and an impressive corporation. After all, the platform is designed for up to 500 operators and 1000 lines. You can buy a virtual call center for several operators and scale it at any time.
- Service reliability . Oki-Toki cloud service provides 99% fault tolerance. When the operator connects, he will automatically connect to the nearest server, and in case of failure, the system will “transfer” to the backup one.
- Working with external systems . With the help of webhooks and API, the Oki-Toki call center service integrates with external systems and applications. Such a service will be useful for CRM systems or end-to-end analytics.
- economic platform . Oki-Toki customers always pay only for the services they use. Thanks to this, it is possible to adjust the budget based on the current needs of the business. The cost is calculated individually depending on the number of operators and their hours of work, the need to use additional tools (auto-dial, voice mailing, robot, etc.). By organizing a cloud-based contact center, you can reduce the costs of your business.
- 14 days free . For two weeks, our customers can use the cloud service tools for free. Thus, you have the opportunity to evaluate the interface and functionality of Oki-Toki and make a decision before paying for the services.
Create a cloud call center with Oki-Toki! Our experts will provide a high level of service and round the clock technical support. You will also get excellent quality of work and ease of use of all tools, as well as modern software and analytics for your contact center, with the ability to control agents and reporting.
Iulia Raiscaia
Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling
Bogdan Koshevoy
Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.
Lubov
Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.
Guest
Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.