OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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30.12.2025
We’re sharing the most significant updates of the year, compiling statistics on the work done, and sharing plans for the next year.
19.12.2025
CRM form reports: log, statistics, and analytics
Everything about working with CRM reports in Oki-Toki: filter settings, templates, export and automatic reports.
18.12.2025
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
17.12.2025
How AI is changing the rules of the game in contact centers
AI technologies that are already working today.
16.12.2025
The agent of the future – from executor to relationship moderator
Why your profession won’t disappear, but will become more valuable.
16.12.2025
Overview of basic office automations with n8n
How does n8n put office routine on autopilot without programming skills?
25.11.2025
Solutions from ElevenLabs for contact centers
Considering implementing a voice AI agent? ElevenLabs review: architecture, platform capabilities, and voice bot creation.
24.11.2025
Oki-Toki: e-commerce call & chat
How does “Oki-Toki: e-commerce call & chat” help combine calls and messengers in one widget? A guide to setup and implementation.
04.11.2025
Oki-Toki premium services: how to make call center operations even more convenient
Personal domain, client number masking, two-way transcript, reports, speech synthesis and recognition — features that make your call center more efficient.
15.10.2025
Call script: Permissions for special actions in the form
Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.