OKI-TOKI Blog
All articles, notes, reviews, guides, and service updates for both in-house and outsourcing contact centers from Oki-Toki. Leverage modern tools!
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Внешний вид простого скрипта продаж
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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Топ 10 Стратегий Маршрутизации Вызовов
Discover which call routing strategy best fits your company! A service for in-house and outsourcing contact centers, Oki-Toki.
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Как создать сценарий диалога с клиентом?
Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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Все, что вам нужно знать о SIP-номерах: Как купить и где использовать
How to choose sip telephony? If you are looking for a sip provider for the first time, then this article will take you through the most popular providers on the market.
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Что такое FCR: Методология измерения First Call Resolution
What is First Call Resolution and how important is it for a call center, why is it needed and how to calculate it.
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Predictive Dialing: How It Works and How to Connect
How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is
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Как настроить работу оператора колл-центра в Оки-Токи
How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
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What is SLA, answers to the five most common questions about Oki-Toki's SLA service for internal and outsourcing contact centers.
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Что такое SIP-транк и как его создать в Оки-Токи
How to connect telephony using the SIP trunk method in the service for internal and outsourcing contact centers of Oki-Toki.
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В этой статье мы расскажем, как не ограничиваясь подходом, основанным на эффективности, оценить продуктивность колл-центра.
How to calculate the productivity and improve the efficiency of the contact center, measuring the performance of agents.
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