Blog OKI-TOKI
Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki
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Script for survey (CATI) – linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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Sales script are an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.
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Incoming call statistics is a functionality that allows you to analyze incoming calls received by contact center numbers.
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How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.
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Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.
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The Speech Recognition feature frees agents from projects with the same type of customer survey. Find out about fares in Oki-Toki
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Many communication channels in a single operator window – we recommend our own solution – “Omni-channel chat” in Oki-Toki
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The partition of fields in outsource saves the worksheet from useless information, the operator makes less mistakes and works faster.
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