Blog OKI-TOKI
Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki
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What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.
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What is a Callback, how to set up a connection with a client through the site, dialer lost clients.
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What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.
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How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.
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Setting up outgoing calls: how to set a schedule, disable outgoing communication, create an emergency and prevent the operator from being the first to end the call.
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How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.
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How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.
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What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.
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How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.
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What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.
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