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Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki

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Scenario-questionnaire or questionnaire for CATI research
30.07.2022 Scenario-questionnaire or questionnaire for CATI research

Script for survey (CATI) – linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Script for incoming calls (hotline)
26.07.2022 Script for incoming calls (hotline)

The inbox script is designed for a “warm”, competent client who requires information on various, narrow issues.

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Simple sales script
22.07.2022 Simple sales script

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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How to create a sales script from a google docs document
20.07.2022 How to create a sales script from a google docs document

Sales script are an important optimization component of the call center. This note is about the convenience of importing a script into Oki-Toki directly from Google Docs.

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Contact center incoming call statistics
12.07.2022 Contact center incoming call statistics

Incoming call statistics is a functionality that allows you to analyze incoming calls received by contact center numbers.

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Sticky tasks: how to assign a group of managers to a client
01.07.2022 Sticky tasks: how to assign a group of managers to a client

How to assign a client in Oki-Toki to a group of managers using a questionnaire or API. Useful for dividing tasks into skill groups.

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Conversation scenarios: rights to special actions in the questionnaire
25.06.2022 Conversation scenarios: rights to special actions in the questionnaire

Some designs allow agents special, non-linear actions with the questionnaire. Here is our block of special abilities to manage the script.

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Speech recognition: billing for a voice robot in Oki-Toki
22.06.2022 Speech recognition: billing for a voice robot in Oki-Toki

The Speech Recognition feature frees agents from projects with the same type of customer survey. Find out about fares in Oki-Toki

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Chat: omnichannel in Oki-Toki
16.06.2022 Chat: omnichannel in Oki-Toki

Many communication channels in a single operator window – we recommend our own solution – “Omni-channel chat” in Oki-Toki

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Outsourcing: how to separate contact fields by projects?
10.06.2022 Outsourcing: how to separate contact fields by projects?

The partition of fields in outsource saves the worksheet from useless information, the operator makes less mistakes and works faster.

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