Blog OKI-TOKI

Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki

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Call from the site – WebCall
27.01.2023 Call from the site – WebCall

What is a Web call from a website, how to call a call center from a browser, setting up WebCall in Oki-Toki, advantages and benefits for business.

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Callback to Oki-Toki
13.01.2023 Callback to Oki-Toki

What is a Callback, how to set up a connection with a client through the site, dialer lost clients.

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Major updates 2022: service for contact centers
30.12.2022 Major updates 2022: service for contact centers

What updates has Oki-Toki released this year? Chats, AI, robot operator and other important tools in our service for contact centers.

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Instructions: How to connect a SIP phone to a call center
28.12.2022 Instructions: How to connect a SIP phone to a call center

How to connect a SIP phone to a call center, what it is for, how to create an account, set up a user and test the connection.

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Setting up outgoing calls: control of operators
15.12.2022 Setting up outgoing calls: control of operators

Setting up outgoing calls: how to set a schedule, disable outgoing communication, create an emergency and prevent the operator from being the first to end the call.

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Dialering customers: "smart" dialing rules
14.11.2022 Dialering customers: "smart" dialing rules

How to set up automatic calls to customers according to daily rules, select the frequency of calls for a specific day of the week, and how not to bore you with calls.

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Call filter to Oki-Toki
28.10.2022 Call filter to Oki-Toki

How to hide test or non-targeted calls from general statistics. Detailed instructions on how the call filter works in Oki-Toki.

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Tariffication of operators in the contact center
24.10.2022 Tariffication of operators in the contact center

What is the tariffication of operators, how to calculate the customer’s tariffs in the Oki-Toki service, the formula for rounding the operator’s working hours.

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VIP call queue and list of VIP numbers in the call center
10.10.2022 VIP call queue and list of VIP numbers in the call center

How to set up a VIP call queue for priority call center subscribers, a VIP list of numbers and call scenarios.

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Blacklist of numbers in the call center
22.09.2022 Blacklist of numbers in the call center

What is the Black List of Numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for dialer.

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