OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

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How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.
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We’re shining a light on the brightest updates of the year, summarizing the work done and sharing plans for the next year.
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How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
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API-запросы и документация API в Оки-Токи
Configuring API requests for automation and integration with Oki-Toki in your call center.
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What does the adaptation of agents and sales managers in the call center look like?
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Learn what a SIP trunk is and how easily you can set it up in Oki-Toki. An effective solution for communicating with clients and optimizing your business.
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Голосовое распознавание речи в колл-центре: Как повысить эффективность и качество обслуживания
The “Speech Recognition” feature frees agents from projects with monotonous customer surveys. Learn about the rates at Oki-Toki
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Как подключить автообзвон с переводом на оператора для колл-центров?
Step-by-step instruction on how to connect the Oki-Toki dialer service for contact centers with automatic connection to an agent.
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What is a Web Call from a Website, How to Call a Call Center from a Browser, Setting up WebCall in Oki-Toki, Advantages and Benefits for Business.
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OKI-TOKI: Как Сделать Отчет по SIP-Звонкам?
Detailed instructions on how to collect SIP-call data in the Oki-Toki service.
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