OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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16.05.2025
Voice Menu: How IVR with Speech Recognition Works
Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
15.05.2025
What Reports are Needed in the Call Center
What reports for the call center are provided in the Oki-Toki cloud system
17.04.2025
Analytics in the call center: Metrics and Tools by Oki-Toki
What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.
15.04.2025
Oki-Toki quotas: setup and use in CATI surveys
How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?
14.03.2025
Diagnosis of issues: Troubleshooting errors in the agent’s workplace
Is your agent workplace not working? Let’s figure out what the problem is and how to solve it.
20.02.2025
Dialer Report: How to Collect Statistics on Dialer Calls?
Where to get a detailed report on dialing? Information about clients, task statuses, and dialed attempts.
18.02.2025
Effective Analytics for the Contact Center: How to Create the Perfect “Report”?
How to Create an Effective Contact Center Work Summary. How to Keep Management Informed with “Reports”.
10.02.2025
Communication Tools in Oki-Toki: Everything Necessary for a Call Center
What communication tools are available in Oki-Toki and how to use them to establish effective communication in a call center.
21.01.2025
Active Listening: How to Teach an Agent to Listen to the Client
How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.
30.12.2024
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