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21.07.2025

What is Customer Development and how to implement it effectively?

What is the Customer Development method and how it can help you create a sought-after product.

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07.07.2025

Complete guide to the responsibilities of the sales department manager

How can a department manager properly organize work and achieve high sales results?

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07.07.2025

What is Cold Calling? A Clear Definition

What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.

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23.06.2025

Handling Inbound Calls: The Advantages of a Cloud-Based Call Center

How to Work with inbound Calls, Why Cloud Service is More Practical and What Useful Features are in Oki-Toki.

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18.06.2025

Cybersecurity in the call center: How to protect client data

How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.

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19.05.2025

What the call report can show: Oki-Toki call log

How Call Reporting Can Benefit the Work of the Cloud Service Oki-Toki for In-House and Outsourced Contact Centers.

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16.05.2025

Voice Menu: How does IVR with Speech Recognition Work

How to switch from button-based IVR menu to voice. Configuring voice and hybrid IVR in the Oki-Toki service for contact centers.

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15.05.2025

How to create a report on the work of a call center?

What reports are available for call centers in the Oki-Toki cloud system?

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17.04.2025

Analytics in the call center: Metrics and Tools by Oki-Toki

What Oki-Toki functionality is suitable for analyzing call center performance, main types of analytics, useful tips and recommendations.

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15.04.2025

Oki-Toki quotas: setup and use in CATI surveys

How to optimize the data collection process and make it even more accurate with Oki-Toki quotas?

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