Blog OKI-TOKI

Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki

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Black list
22.09.2022 Black list

What is a blacklist of numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for auto-calling.

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Ticket system: how Oki-Toki processes a client ticket
08.09.2022 Ticket system: how Oki-Toki processes a client ticket

How the ticket system is used in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, KPIs of technical support.

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Format and conversion of numbers in Oki-Toki
06.09.2022 Format and conversion of numbers in Oki-Toki

How to set up number conversion in a cloud service for internal and outsourced Oki-Toki contact centers.

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Security: call center projects
02.09.2022 Security: call center projects

How to divide call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.

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Agents Working Time: Status History Report
25.08.2022 Agents Working Time: Status History Report

How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.

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Call Report: Task List
10.08.2022 Call Report: Task List

Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.

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How to make an email template for a sales script in a contact center
02.08.2022 How to make an email template for a sales script in a contact center

Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.

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Scenario Questionnaire or Survey Questionnaire (CATI) Research
30.07.2022 Scenario Questionnaire or Survey Questionnaire (CATI) Research

Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.

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Script for incoming calls (hotline)
26.07.2022 Script for incoming calls (hotline)

The inbox script is intended for the "warm", competent client who requires information on a variety of narrow issues.

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Simple sales script
22.07.2022 Simple sales script

Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.

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