Blog OKI-TOKI
Updates, instructions, useful materials and collections about the features and functionality of Oki-Toki
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What is a blacklist of numbers and how to set it up in Oki-Toki for incoming, outgoing calls and for auto-calling.
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How the ticket system is used in Oki-Toki and the processing of customer requests is organized. Statuses, deadlines, responsible, KPIs of technical support.
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How to set up number conversion in a cloud service for internal and outsourced Oki-Toki contact centers.
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How to divide call center projects, an article for supervisors and contact center managers, features and settings in Oki-Toki.
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How to check the working hours of operators, view the status history report of one user in the workplace, settings and opportunities in Oki-Toki.
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Where can I get a detailed call report? Information about clients, statuses of tasks and made attempts to get through.
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Sales script email template – a tool for automated sending of emails from a conversation script, by event or using the API.
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Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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The inbox script is intended for the "warm", competent client who requires information on a variety of narrow issues.
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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