OKI-TOKI BLOG

All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!

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Операторы в колл-центре

Операторы в колл-центре

22.02.2024 How to build trusting relationships with call center customers

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

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21.02.2024 Agents work after call: ACW and PCP.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

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Статистика входящих звонков контакт-центра

Статистика входящих звонков контакт-центра

20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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Как избежать ошибок при запуске колл-центра?

Как избежать ошибок при запуске колл-центра?

14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

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Тегирование звонков ОКИ-ТОКИ

Тегирование звонков ОКИ-ТОКИ

05.02.2024 Hashtag of the Call: How an Agent can Comment on Calls

Automatic Comments on Calls with Conversation Scripts in the Cloud System for Contact Centers Oki-Toki.

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Как организовать систему ролей в колл-центре?

Как организовать систему ролей в колл-центре?

18.01.2024 How to Manage Roles: Contact Center Access

What are contact center accesses, how to create, change and manage roles in the Oki-Toki service, security in projects.

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5 причин для перезагрузки вашего КЦ

5 причин для перезагрузки вашего КЦ

27.12.2023 How does telephony work for a call center?

Five Reasons Why You Should Reboot Your Contact Centre. Enhancing your Call Centre with Oki-Toki.

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ChatGPT для колл-центров

ChatGPT для колл-центров

22.12.2023 ChatGPT for call centers

A new way to serve customers in a call center using ChatGPT, what advantages AI provides and how it helps in employee training.

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21.12.2023 How to choose call center software? 9 questions when choosing CCaaS

How to choose the right software for a call center, what is CCaaS, the necessary functions and integrations, security and technical support.

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Как создать Горячую линию с нуля?

Как создать Горячую линию с нуля?

19.12.2023 Building a Hotline from Scratch

How to Set up a Hotline in Oki-Toki from Scratch: Configuration of Vital and Optional Components for Managing Incoming Calls.

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