OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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18.02.2026
How to add a number to the blacklist in the Oki-Toki service?
What is a Blacklist of numbers and how to configure it in Oki-Toki for incoming, outgoing calls, and for dialer.
09.02.2026
What is an auto-informer, why a call center needs it and how to set up a voice message in oki-toki.
30.12.2025
We’re sharing the most significant updates of the year, compiling statistics on the work done, and sharing plans for the next year.
19.12.2025
CRM form reports: log, statistics, and analytics
Everything about working with CRM reports in Oki-Toki: filter settings, templates, export and automatic reports.
18.12.2025
How to assign a client to an agent?
How to distribute calls and assign a client to an agent or a group of managers. Recommendations for settings in Oki-Toki.
17.12.2025
How AI is changing the rules of the game in contact centers
AI technologies that are already working today.
16.12.2025
The agent of the future – from executor to relationship moderator
Why your profession won’t disappear, but will become more valuable.
16.12.2025
Overview of basic office automations with n8n
How does n8n put office routine on autopilot without programming skills?
25.11.2025
Solutions from ElevenLabs for contact centers
Considering implementing a voice AI agent? ElevenLabs review: architecture, platform capabilities, and voice bot creation.