OKI-TOKI Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
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15.10.2025
Call script: Permissions for special actions in the form
Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.
07.10.2025
Neural STT and TTS: Voice as a competitive advantage
How speech recognition and synthesis technologies (STT and TTS) help businesses improve communications and gain a market advantage.
05.09.2025
How to set up a SIP provider in Oki-Toki: SIP-client
How to connect a SIP provider in Oki-Toki, registration via SIP-Client, logging, and reporting.
20.08.2025
How to connect external storage for call recordings (Google Drive and Dropbox)
Connect Google Drive and Dropbox to Oki-Toki for call storage. Comparison of internal and cloud storage, solving connection errors.
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
21.07.2025
What is Customer Development and how to implement it effectively?
What is the Customer Development method and how it can help you create a sought-after product.
07.07.2025
Complete guide to the responsibilities of the sales department manager
How can a department manager properly organize work and achieve high sales results?
07.07.2025
What is cold calling? A clear definition
What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.
23.06.2025
Handling inbound calls: The advantages of a cloud-based call center
How to improve the quality of the inbound line and what a cloud call-center offers: savings, flexibility, control.
18.06.2025
Cybersecurity in the call center: How to protect client data
How to ensure data security in a call center? Effective ways to protect personal data of clients and employees.