OKI-TOKI Blog

16.04.2024 How to Set Up an Auto-Dialing System?

We have expanded the filtering capabilities within the Oki-Toki dialer and prepared a useful note about managing the customer base.

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12.04.2024 Incoming calls in a call center: why customers hang up

How to reduce the level of missed calls with Oki-Toki tools and not lose the customer even before talking to the agent.

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25.03.2024 Quality Control in the Call Center: Commenting on Evaluation Sheets

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

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19.03.2024 Motivation of the agent after an angry call

How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.

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18.03.2024 How to avoid silence in conversations with clients

What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.

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22.02.2024 Note: User Groups

Why does a call center need user groups, how to add agents to them, how to set them up wisely, and where to apply them.

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22.02.2024 How to build trusting relationships with call center customers

How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.

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21.02.2024 Agents work after call: ACW and PCP.

What is ACW and PCP, how to manage the operator’s break after a call, the duration between calls and PCP status settings in Oki-Toki.

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20.02.2024 Contact Center Incoming Call Statistics

Incoming call statistics – a feature that allows for the analysis of incoming calls received at the contact center’s numbers.

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14.02.2024 How to Open a Call Center: Top 9 Mistakes

Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.

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