Oki-Toky integrations

Autoinformer

Automatic change of lead/deal status in external CRM depending on call status. Popular triggers:

• 1. got through, not interested;
• 2. got through, interested;
• 3. got through, do not call;
• 4. did not get through.

Automatic addition when creating a deal or changing status to a specific dialer with its own call script. Automatic entry of information after the call to the lead/deal.

Dialer

Automatic opening of a client card, deal or lead when the subscriber picks up the phone. Automatic logging of all call attempts in the client or transaction card. Automatic data transfer to an external CRM, after processing the conversation script by the operator. Conversation recording.

Incoming calls

Automatic opening of the client card. Automatic logging of all call attempts in the client or transaction card. Conversation recording. The ability to route a call depending on the data in the CRM card.

Autoinformer

Send an automatic template message when the customer is interested, such as a button press or a voice response. Sending an automatic template message with an offer if they did not get through or a notification that they tried to get through.

Dialer with an operator

Sending a message from the operator’s workplace. Sending an automatic template message with an offer if they did not get through or a notification that they tried to get through. Sending a message from the client profile.

Incoming / outgoing calls

Automatic sending from the Oki-Toki service conversation script. Manual sending of SMS from the operating place. Sending an automatic template message with an offer if they did not get through or a notification that they tried to get through.