Oki-Toki Integration with Third-Party Services
On this page, we have compiled a list of services with ready-made integration at Oki-Toki.
- Все
- CRM
- SMS
- Telephony
- Live Chats
- ATC
Opportunities for Integration with CRM Systems
Auto-informer</h3
Auto InformantAuto Dialing</h3
Auto-DialingIncoming Calls
Automatic client card opening.
Automatic logging of all call attempts in the client’s card or deal.
Recording of the conversation.
Possibility to route the call based on the data in the CRM card.
Call CenterCan't find the right CRM? Submit a request, chances are it's either available or can be developed with just a few clicks :)
Submit a RequestIntegrations with SMS services
Integration Possibilities with SMS Services
Auto-Informer
Sending an automatic template message if a client is interested, for instance by pressing a button or providing a voice response.
Sending an automatic template message with a proposal if we could not reach or with a notification indicating that we tried to reach out.
Auto InformantAutodialing with an agent
Sending a message from the agent’s workstation.
Sending an automated template message with an offer, if the call was not completed or a notification that an attempt was made to reach out.
Sending a message from the customer’s profile.
Auto-DialingIncoming/Outgoing Calls
Automatic sending from the Oki-Toki service conversation scripts.
Manual SMS sending from the agent’s workstation.
Sending an automatic template message with an offer if the call was unsuccessful, or a notification that an attempt was made to connect.
Call CenterCan't find the SMS service you need? Submit a request, chances are it's either already available or can be set up in just a few clicks :)
Submit a RequestIntegrations with Telephony Services
Capabilities of Telephony Integration
Automatic routing based on the type of number.
Automatic switch to backup telephony in case of primary system failure.
Leveraging Bundle Minutes.
Flexible routing configuration for diverse projects within the account.
Can't find the right SIP-agent? Leave a request, most likely there is integration, or it can be done with just a few clicks :)
Submit a Request
Интеграция с АТС
Функционал сервиса Оки-Токи дает возможность интеграции с любой АТС! Оставьте заявку и поможем! 🙂 Подробнее про функционал АТС Оки-Токи тут.
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