Industry Solutions

Government agencies

Use the functionality of Oki-Toki to launch a hotline, an application department, for surveys and alerts. The capabilities of Oki-Toki allow you to ensure the work of the call center from A to Z.

Functionality for a call center in a government agency.

We have everything a contact center in a government agency might need.

Dialer

• 5 dialing modes: Preview/Callback, Predictive, Progressive, Ultra, Power, • flexible settings for the number and interval of attempts, • the ability to use in conjunction with an autoinformer, • adjusting calls according to the client's time zone, • integration with external CRM, • automatic processing lost calls,

Voice robot

• any voice on the recording: your own voice or a synthesized voice, • automatic SMS sending, • connection of your own telephony, • detailed statistics with a record of each conversation, • connection of a work schedule taking into account the time zone, • the speed of work is similar to a call center for 100 operators, • the ability to connect an operator to close the issue • integration for auto calls and webhooks to send notifications during work

Voice mailings

• recording and setting up standard voice messages and greetings, • automatic notification of clients about the amount of debt, order, account balance, • integration with external CRM for use when making a call (addressing the client by name, etc.), • speech synthesis and recognition for voice messages, • creating scripts for dialogue with clients using tone dialing, • the ability to connect your own telephony, • mailing schedule, • connecting the call-reset function

Rates

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional functions

It is profitable to pay for Oki-Toki!

Pay for what you use

With our service, you only pay for what you use! More work – you pay more, and very little – your costs will be microscopic.

Loyalty account

For the use of our service, we credit c.u. to a special account. Bonus funds can be used to pay for any Oki-Toki instruments.

Lending

If you are unable to replenish your Oki-Toki account, you can always take out a loan that is enough for a week of work.

Convenience

Representations in the Russian Federation and Ukraine. Services are provided under an offer agreement. Payment by bank transfer or Visa/MasterCard. Sending documents via EDI.

Reviews about Oki-Toki from other services

avatar

Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

avatar

Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

avatar

Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

avatar

Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Oki-Toki - a service for an efficient call center of government agencies

Hundreds of citizens apply to state institutions every day. Proper organization of a hotline and a call center help desk for government agencies will help to quickly process citizens' appeals and facilitate the work of staff.

What does a call center provide for government agencies

After the launch of the call center for organizations: 1. Citizens will be able to quickly get through to the institution due to the high throughput of the incoming line. 2. Recording calls will help prevent disputes or conflicts: calls will not be lost or left unanswered. 3. Operational processing of the flow of incoming calls will be simplified through the use of automation tools. If you want to order a government call center, pay attention to the call center with a robot answering machine. Government agencies are often called to clarify working hours or make an appointment with a specific employee, the transfer of such questions to an automated system will optimize the staff and make the work of operators comfortable. Oki-Toki makes it possible to organize the reception of calls, record calls and enter them into the database. Separate functions of cloud software will come in handy if you want to buy a call center for government agencies to conduct telephone surveys of residents of a city or district.

Functionality of Oki-Toki for the call center of a state institution

Dialer provides quick dialing from the database. The user can set the number and intervals of attempts and take into account the time zone of clients. Integration with the state institution's own accounting system will allow you to quickly open a client's card or his appeal. Dialer helps to process lost calls automatically. If you want to buy a call center for organizations with the function of a voice robot and mailings, take a closer look at Oki-Toki's cloud software. The user will be able to set up voice alerts using narration or digital voice synthesis. You can also set up automatic sending of SMS messages and switching from a voice bot to an operator to close a client's question. If you want to order a call center for organizations, a turnkey solution from Oki-Toki will be the most economical option. Pay only for what you actually use! For the use of Oki-Toki, bonus units are credited to the client's special account, which can be used to pay for any instruments.

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data