• 5 dialing modes: Preview/Callback, Predictive, Progressive, Ultra, Power, • flexible settings for the number and interval of attempts, • the ability to use in conjunction with an autoinformer, • adjusting calls according to the client’s time zone, • integration with external CRM, • automatic processing lost calls,
Use the functionality of Oki-Toki to launch a hotline, an application department, for surveys and alerts. The capabilities of Oki-Toki allow you to ensure the work of the call center from A to Z.
Functionality for a call center in a government agency.
We have everything a contact center in a government agency might need.
- In a day
- Subscription fee € 0,75
storage of conversation records up to 1440 hours, accounting for the busyness of operators and project management, 25 call reports, PBX functionality, a questionnaire for assessing the quality of operators , mail reports, speech analytics , guest accounts, mixing reports , conversation scripts, KPI and disciplinary control – 10 reports per day .
- Additional payment
- Operator's workplace € 1
For 1 operator per day
- One time payment
- Connection and service settings € 100
One-time fee for connecting and setting up the service
It is profitable to pay for Oki-Toki!
Pay for what you use
With our service, you only pay for what you use! More work – you pay more, and very little – your costs will be microscopic.
For the use of our service, we credit c.u. to a special account. Bonus funds can be used to pay for any Oki-Toki instruments.
If you are unable to replenish your Oki-Toki account, you can always take out a loan that is enough for a week of work.
Representations in the Russian Federation and Ukraine. Services are provided under an offer agreement. Payment by bank transfer or Visa/MasterCard. Sending documents via EDI.
Reviews about Oki-Toki from other services
Oki-Toki - a service for an efficient call center of government agencies
Hundreds of citizens apply to state institutions every day. Proper organization of a hotline and a call center help desk for government agencies will help to quickly process citizens’ appeals and facilitate the work of staff.
What does a call center provide for government agencies
After the launch of the call center for organizations: 1. Citizens will be able to quickly get through to the institution due to the high throughput of the incoming line. 2. Recording calls will help prevent disputes or conflicts: calls will not be lost or left unanswered. 3. Operational processing of the flow of incoming calls will be simplified through the use of automation tools. If you want to order a government call center, pay attention to the call center with a robot answering machine. Government agencies are often called to clarify working hours or make an appointment with a specific employee, the transfer of such questions to an automated system will optimize the staff and make the work of operators comfortable. Oki-Toki makes it possible to organize the reception of calls, record calls and enter them into the database. Separate functions of cloud software will come in handy if you want to buy a call center for government agencies to conduct telephone surveys of residents of a city or district.
Functionality of Oki-Toki for the call center of a state institution
Dialer provides quick dialing from the database. The user can set the number and intervals of attempts and take into account the time zone of clients. Integration with the state institution’s own accounting system will allow you to quickly open a client’s card or his appeal. Dialer helps to process lost calls automatically. If you want to buy a call center for organizations with the function of a voice robot and mailings, take a closer look at Oki-Toki’s cloud software. The user will be able to set up voice alerts using narration or digital voice synthesis. You can also set up automatic sending of SMS messages and switching from a voice bot to an operator to close a client’s question. If you want to order a call center for organizations, a turnkey solution from Oki-Toki will be the most economical option. Pay only for what you actually use! For the use of Oki-Toki, bonus units are credited to the client’s special account, which can be used to pay for any instruments.