Solution for Call Centers of Government Institutions

Government institutions receive hundreds of citizens’ inquiries every day. Proper organization of a hotline and helpline service in a call center for state institutions assists in swiftly processing citizen’s calls. Oki-Toki delivers functionality to optimize the work of the call center, ensuring effective interaction with citizens and swift resolution of their inquiries.
h3>What a call center brings to government institutions/h3>
The call center is a vital tool for government institutions, helping to enhance service quality and streamline workflows:

• Improving Citizen Service: The call center ensures a rapid and efficient response to citizen inquiries, enhancing service quality. Citizens will be able to reach the institution quickly thanks to the high bandwidth of the incoming line.
• Increasing Accessibility: The call center can provide 24/7 citizen complaint reception by creating schedules with different agent shifts or an autoresponder.
• Process Automation: The call center can automate routine tasks and optimize workflows using dialer, IVR, bulk mailing, etc.
• Building Citizen Trust: Improved service and response time create a positive impression of government agencies’ work among citizens. Call recording can help prevent contentious or conflict situations: inquiries won’t be lost and left unanswered.
• Time and Resource Saving: The call center helps reduce the load on government staff by assigning basic tasks of receiving incoming and making outgoing calls to agents.

Oki-Toki offers software for government institutions, providing a unique opportunity to organize professional call reception, meticulously recording every contact and entering them into a convenient database. In addition, the additional features of the cloud service open up prospects for conducting telephone surveys of city residents with ease and efficiency.
h3>Oki-Toki functionality for government institution call center/h3>
Dialer of clients: Automatic dialing ensures fast dialing of numbers from the database. You can set the number and intervals of attempts, as well as consider the time zone of clients. Integration with its own accounting system of government institution will quickly open a client’s card or his appeal. Dialer mode of callback will help process lost calls automatically.

Voice notifications and SMS:You can create a robot for voice broadcasts in Oki-Toki. With voice notifications using voiceover recording or digital voice synthesis, you can massively dial users to provide information. You can also set up automatic sending of SMS messages or emails.

Incoming Calls Handling: Oki-Toki provides a convenient mechanism for receiving incoming calls from customers. Contact center agents can smoothly handle calls and promptly process citizens’ inquiries. The system automatically distributes calls among agents and provides quick access to customer’s information by integrating with the government agency’s accounting systems. This will ensure quality service and swift problem-solving of citizen’s questions.
h3>Unique applications of Oki-Toki in government institutions:/h3>

• Multifunctionality: Oki-Toki provides government institutions with tools for effective call management and processing of citizens’ requests. The service combines the capabilities of automatic responses, redirection, and handling different types of calls.
• Optimization of Working Time: The Oki-Toki system optimizes request processing procedures, reducing waiting time and enhancing the efficiency of contact center agents in government institutions.
• Automation of Routine Tasks: Oki-Toki is capable of processing and classifying requests from citizens, automatically providing information or directing calls to the appropriate specialists. This will reduce the burden on agents and allow them to focus on more complex issues.
• Service Personalization: Oki-Toki enables public institutions to customize automated greetings and voice messages, creating a more friendly and personalized customer experience.
• Integration with existing systems: Oki-Toki seamlessly integrates with already utilized systems and applications within governmental institutions. This allows for the creation of a unified information flow and boosts the efficiency of the entire system.
• Data Analysis and Statistics: The Oki-Toki system provides government institutions with valuable statistics and analytics on calls and inquiries from citizens. This allows to optimize workflows and enhance service quality.
• Flexible configurations and updates: Oki-Toki offers government institutions the ability to flexibly configure and update features in accordance with changing needs and requirements.

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Oki-Toki boasts flexible tools for integration with currently used systems and applications in government institutions. Thanks to this integration, information from various sources is gathered in a single system, simplifying and speeding up the process of call and inquiry handling. This enables agents to quickly access necessary information, improves service quality, and enhances the efficiency of the contact center in government institutions.
h3>Benefits of Oki-Toki in the context of government services:/h3>
Oki-Toki provides a range of significant benefits to government institutions, which contribute to a more efficient operation of contact centers and citizen service:

• Effective Request Handling: Oki-Toki enables government institutions to efficiently process citizen requests, reducing wait times and ensuring quick responses to inquiries.
• Service Personalization: With Oki-Toki, government services can tailor personalized greetings and voice messages, creating a friendly and trustworthy atmosphere for citizens.
• Data Analysis: Oki-Toki provides detailed statistics and analytics on calls and queries, helping government institutions optimize workflows and analyze service quality.
• Integration with Existing Systems: Oki-Toki easily integrates with the systems already in use, providing a smooth information flow and reducing the complexity of implementing new solutions.
• Boosting Citizen Trust: Improved service quality and prompt response to requests create a positive impression of government services among citizens.

If you wish to order a call center for organizations, the ready-made solution from Oki-Toki will become the most cost-effective option. Pay only for the features you use and receive bonus units for payment of any tools.