Tools for Contact Center Operators
We make convenient tools for operators to work with the client and their team. We also make it easy to evaluate work through KPI and automated payment calculation. Video
Working with a client
Personal KPI achievement statistics and salary
Use additional tools as needed
Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.
Essential tools for contact center managers are real-time monitoring, flexible reporting, and process automation. Online monitoring Widgets, reports and automatic notifications. Reports Report Designer. historical data. Email reports. API integration. Export data to Excel. Contact center automation tools Speech analytics. Quality control. KPI measurement. Changes. Salary, fines and bonuses.