Setting up a call center from scratch is a rather lengthy, complex and costly process. The old way of organizing a turnkey call center involves purchasing a license for software, servers (at least 2), IP phones, as well as project preparation, deployment, development of integrations, technical support and a lot of unpredictable things. Because of this, the return on investment in a contact center can take several years. A modern alternative to this approach is Oki-Toki, a cloud-based call center that has a much lower setup and launch cost. In addition, the prices for organizing a call center from scratch in the cloud are quite transparent and depend only on the actual volume of use and the selected functionality. Access to the service is possible both from a PC and from modern gadgets, which makes it possible to save money on the purchase of equipment.
Oki-Toki call center cost
You can calculate the cost of creating a call center from scratch, optimized for your tasks, using a special calculator. When calculating, the following parameters should be taken into account:
- Number of working days in a week;
- Will the software be used on weekends;
- The maximum number of jobs on weekends and working days;
- How much storage is needed for MP3 recordings (10 GB by default);
- The number of calls using dialer (up to 500 per day – free of charge);
- Number of API & Webhooks calls (up to 500 per day – free);
- Number of GSM gateways with your SIM cards
- Premium feature: Accounting for the client’s time zone;
- Premium function: Connecting the SMS sending service;
- Premium feature: Custom domain.
Benefits of a cloud call center
In the Oki-Toki cloud CC, the client pays only for the opportunities and services used. With significant volumes of work, the costs are higher, and if there are very few calls, the costs will be only 15 EUR. In any case, the turnkey call center price is predictable and accurate. Also, Oki-Toki users can:
- Use bonus funds to pay for any instruments;
- Take a loan for a week if for some reason it is not possible to replenish the account;
- Receive services under an offer agreement, paying for them using Visa/MasterCard;
- Receive documents using EDI.
How to start using the Oki-Toki service
In order to start using Oki-Toki, just fill out the form at: https://www.oki-toki.cloud . it is advisable to select a telecommunications service provider in advance. You can combine sim and sip numbers to reduce the cost of calls to mobile numbers. After that, you can proceed to the organization of workplaces for managers. During the first 14 days of use, the cost of a call center for an online store or other company is zero. We have ready-made solutions for law and financial firms, delivery services, advertising agencies and government agencies. We offer to test the service for free! After 14 days, you should replenish your account in your personal account. At the request of the client, we can make a presentation of the system via Skype. There are Oki-Toki servers in Ukraine, Kazakhstan, Russia and Germany. And, importantly, you can offer your own servers for storing data.