Setting up a call center from scratch is a rather lengthy, complicated, and costly process. The old way of setting up a turnkey call center involves purchasing software licenses, servers (at least 2), IP phones, as well as project preparation, deployment, integration development, technical support, and many unpredictable factors. Because of this, the return on investment in the contact center can take several years.
A modern alternative to this approach is Oki-Toki, a cloud call center, the cost of setup and launch of which is significantly lower. In addition, the prices for setting up a call center from scratch in the cloud are quite transparent and depend only on actual usage volumes and selected functionalities. Access to the service is possible from PCs and modern gadgets, allowing for savings on equipment purchases.
Oki-Toki call center cost
To calculate the cost of creating a call center from scratch optimized for your tasks, you can use a special calculator. When calculating, the following parameters should be considered:
- The number of working days in a week;
- Whether the software will be used on weekends;
- The maximum number of workstations on a weekend and on a weekday;
- What volume of storage for MP3 recordings is needed (10 GB by default);
- The number of calls using the dialer (up to 500 per day – free of charge);
- The number of API & Webhooks calls (up to 500 per day – free of charge);
- The number of GSM gateways with your SIM cards
- Premium feature: Accounting for the client’s time zone;
- Premium feature: Connecting the SMS sending service;
- Premium feature: Personal domain.
Benefits of a cloud call center
In the Oki-Toki cloud call center, the client pays only for the used features and services. With significant volumes of work, costs are higher, but if there are very few calls, expenses will be only 15 EUR. In any case, the price of a turnkey call center is predictable and accurate. Also, Oki-Toki users can:
- Use bonus funds to pay for any tools;
- Take a loan for a week, if for some reason there is no possibility to replenish the account;
- Obtain services under a service agreement, paying with Visa/MasterCard;
- Receive documents through Electronic Document Management (EDM).
How to start using Oki-Toki
To start using Oki-Toki, simply fill out the form at: Contacts. It’s advisable to choose a telecom service provider in advance. You can combine SIM and SIP numbers to reduce costs of calls to mobile numbers. After that, you can proceed to organize workstations for managers.
For the first 14 days of use, the cost of a call center for an online store or another company is zero. We have ready-made solutions for law and finance firms, delivery services, advertising agencies, and government institutions. We offer to test the service completely free of charge! After 14 days, you need to replenish the account in the personal cabinet. If desired, we can make a presentation of the system via Skype. Oki-Toki servers are available in Ukraine, Kazakhstan, and Germany. And importantly — you can offer your servers for data storage.
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest