Tools for IT Department Automation

Essential tools for the IT department of contact centers - API, webhooks, automation, logging, and data backup.

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Service Management

Только браузер
BROWSER ONLY
Use the Oki-Toki service without installing additional software and equipment.
Сервера
RESILIENCE
We have servers with high availability (SLA 99.9%) and redundancy as close to the clients as possible.
МАСШТАБИРОВАНИЕ
SCALING
Our cloud expands itself when the load exceeds 50%. There will always be room for your projects.

Data Security and Access Management

Хостинг на ваших серверах
Hosting on Your Servers
We can transfer the database and audio recording storage to your server. Data security now also depends on you. :)
Управление доступом
Divide access among projects and distribute management, reporting, and widget access through roles and projects.
Журнал действий и изменений
Access and Change Log
Any project changes will not go unnoticed, whether it's a call deletion or contact information change.

Integrations

Интеграция по API
Use our API and connect your CRM, ERP, PDF, and ICQ :) We offer not only an extensive and convenient API but also technical support that answers questions. :)
webhooks
Webhooks
Send notifications via API, to email or pigeon post about any event in the system.
Готовые интеграции
Ready-made Integrations
Set up data exchange with popular services like ZohoCRM, Zendesk, Salesforce, etc. If you did not find the CRM you need in our list of ready-made integrations, create a ticket, and technical support will try to help with the solution as soon as possible.

Utilize additional tools as needed

Reports

Having trouble with reports? Does your call center need convenient reporting for a manager? Start using Reports!

  • Automatic sending of reports at the specified time.
  • Ready-made templates for all types of projects and kinds of works.
  • Clear reports without unnecessary data.
  • Division by projects.
Tools for the IT Department

Essential tools for IT departments in contact centers include APIs, webhooks, automation, logging, and data backup.

Service Management

Browser only. High availability. Scalability.

Data Security and Access Management

Hosting on your servers. Access management. Access and change logs.

Integrations

APIs. Webhooks. Ready-made Integrations.

Reviews on Oki-Toki from Other Services

Oki-Toki Google Chrome browser

Management and Automation Tools for the IT Department in Oki-Toki

Modern business requires an IT department that is an integral part of the organization. For effective IT infrastructure and business process operation, as well as to ensure uninterrupted work, it is necessary to use modern IT tools for automation. Oki-Toki presents a suite of software for managing and automating the IT department, which will help optimize workflows, increase their efficiency, and improve customer service quality.

Set of Tools for IT Department Automation

Service Management

Working solely in a browser allows you not to install additional software on computers and other devices. This significantly simplifies the implementation process and reduces the cost of maintenance and software updates. Such a type of connection provides higher data security and protection, as users can work in a protected mode and use modern encryption methods.

System High Availability

High availability is ensured by servers with high availability (SLA 99.9%). It means that the service is almost always available and ready for use by clients. Moreover, the system provides redundancy, which minimizes the risks of failures and malfunctions. This is achieved by placing servers close to clients, which ensures faster and more stable access to the service.

Data Security and Access Management

Database hosting and audio recording storage on our servers. This means clients can manage their data security on their own. We can transfer the database and audio recording storage to the client’s server, allowing infrastructure level data control. This can be a convenient solution for organizations that have high data security requirements and do not want to rely entirely on cloud services.

Integrations

At Oki-Toki, to improve IT infrastructure management, we provide an extensive and user-friendly API that allows integrating our system with various external services. You can use our API to connect your CRM, ERP, PDF, and even ICQ. To integrate our system with your applications, we provide complete documentation and ready-made code examples that will help you quickly set up the connection. Our technical support is always ready to assist you with any questions about using the API.

Access Management

Pre-configured integrations with popular services such as ZohoCRM, Zendesk, Salesforce, and many others. By using our ready-made integrations, you can easily set up data exchange between our system and your CRM, which allows you to speed up work with clients and deals. Ready-made integrations are already configured and ready to use, significantly reducing the configuration time.

More details >>>

Submit your request and receive a detailed consultation from a specialist.

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