Modern business requires an IT department that is an integral part of the organization. For effective IT infrastructure and business process operation, as well as to ensure uninterrupted work, it is necessary to use modern IT tools for automation. Oki-Toki presents a suite of software for managing and automating the IT department, which will help optimize workflows, increase their efficiency, and improve customer service quality.
Set of Tools for IT Department Automation
Working solely in a browser allows you not to install additional software on computers and other devices. This significantly simplifies the implementation process and reduces the cost of maintenance and software updates. Such a type of connection provides higher data security and protection, as users can work in a protected mode and use modern encryption methods.
System High Availability
High availability is ensured by servers with high availability (SLA 99.9%). It means that the service is almost always available and ready for use by clients. Moreover, the system provides redundancy, which minimizes the risks of failures and malfunctions. This is achieved by placing servers close to clients, which ensures faster and more stable access to the service.
Data Security and Access Management
Database hosting and audio recording storage on our servers. This means clients can manage their data security on their own. We can transfer the database and audio recording storage to the client’s server, allowing infrastructure level data control. This can be a convenient solution for organizations that have high data security requirements and do not want to rely entirely on cloud services.
At Oki-Toki, to improve IT infrastructure management, we provide an extensive and user-friendly API that allows integrating our system with various external services. You can use our API to connect your CRM, ERP, PDF, and even ICQ. To integrate our system with your applications, we provide complete documentation and ready-made code examples that will help you quickly set up the connection. Our technical support is always ready to assist you with any questions about using the API.
Pre-configured integrations with popular services such as ZohoCRM, Zendesk, Salesforce, and many others. By using our ready-made integrations, you can easily set up data exchange between our system and your CRM, which allows you to speed up work with clients and deals. Ready-made integrations are already configured and ready to use, significantly reducing the configuration time.