Data security and access control
Use additional tools as needed
Essential tools for contact center managers are real-time monitoring, flexible reporting, and process automation. Online monitoring Widgets, reports and automatic notifications. Reports Report Designer. historical data. Email reports. API integration. Export data to Excel. Contact center automation tools Speech analytics. Quality control. KPI measurement. Changes. Salary, fines and bonuses.
We make convenient tools for operators to work with the client and their team. We also make it easy to evaluate work through KPI and automated payment calculation. Work with the client Call planning, Personal ringtones, the ability to listen to recent conversations, conversation scripts, integration with CRM. Teamwork Accounting for work time, Shift management, Internal chat, Ability to see the status of other users KPI and salary Display of the plan and its implementation, accrual of bonuses, Display of accruals and write-offs of funds on the virtual balance of the operator