Tools for Automating the IT Department

Essential Tools for IT Departments in Contact Centers - APIs, Webhooks, Automation, Logging, and Data Backups.


Service Management

Только браузер
Utilize the Oki-Toki service without the need for additional software and equipment installation.
We have servers with high availability (SLA 99.9%) and redundancy as close to customers as possible.
Our cloud expands autonomously when the load exceeds 50%. There will always be room for your projects.

Data Security and Access Management

Хостинг на ваших серверах
Hosting on Your Servers
We can transfer your data database and audio storage to your server. The responsibility for data integrity now also rests on your shoulders. :)
Управление доступом
Divide access between projects and distribute control, reports, and widget access using roles and projects.
Журнал действий и изменений
Access and Modification Log
Any changes to the project will not go unnoticed, be it deleting a call or changing contact information.


Интеграция по API
Utilize our API and integrate your CRM, ERP, PDF and ICQ :) We don't only possess an extensive and user-friendly API, but also a tech support that answers your queries. :)
Dispatch notifications via API, to electronic or pigeon mail about any events within the system.
Готовые интеграции
Ready-Made Integrations
Set up data exchange with popular services like ZohoCRM, Zendesk, Salesforce and others. If you can't find the CRM integration you need - create a ticket, and customer support will endeavour to assist you with a solution as soon as possible.

Utilize additional tools as needed


Having trouble with reports? Does your call center need convenient reporting for a manager? Start using Reports!

  • Automatic sending of reports at the specified time.
  • Ready-made templates for all types of projects and kinds of works.
  • Clear reports without unnecessary data.
  • Division by projects.
Tools for the IT Department

Essential tools for IT departments in contact centers include APIs, webhooks, automation, logging, and data backup.

Service Management

Browser only. High availability. Scalability.

Data Security and Access Management

Hosting on your servers. Access management. Access and change logs.


APIs. Webhooks. Ready-made Integrations.

Reviews on Oki-Toki from Other Services

Oki-Toki Google Chrome browser

Management and Automation Tools for IT Department in Oki-Toki

Modern business requires an IT department that is an integral part of the organization. For effective IT infrastructure and business processes, as well as ensuring uninterrupted operation, it is necessary to use modern IT tools for automation.

Oki-Toki Company offers a set of software for managing the IT department and its automation, which will help optimize work processes, improve their efficiency, and enhance the quality of customer service.

Toolkit for IT Department Automation

Service Management

The ability to work only in a browser allows not installing additional software on computers and other devices. This significantly simplifies the implementation process and reduces the costs of maintenance and software updates. This type of connection ensures higher security and data protection when working, as users can operate in a secure mode and use modern encryption methods.

The organization of high fault tolerance, which is ensured by the presence of servers with high availability (SLA 99.9%). This means that the service is almost always available and ready for use by customers. In addition, the system provides redundancy, which helps to minimize the risks of failures and malfunctions. This is achieved thanks to the close location of servers to customers, providing faster and more stable access to the service.

The service has a scalable architecture, which allows expanding the cloud infrastructure automatically when the system load exceeds 50%. Thus, the service is always ready for increased load and can handle any number of clients and projects. As a tool for managing IT infrastructure, an automatic scaling approach prevents downtime and ensures high responsiveness and system performance. Furthermore, the Oki-Toki service offers its clients flexibility and scalability depending on their needs. Thus, the scalable architecture of the Oki-Toki service ensures stability and readiness to work with any number of clients and projects. Clients can be confident that the service will always be ready to operate, regardless of increasing load volumes.

Data Security and Access Management

Service for hosting the database and audio storage on our servers. This means that clients can independently manage the security of their data and ensure its safety. We can transfer the database and audio storage to the client’s server, allowing them to control data at the infrastructure level. This might be a convenient solution for organizations with high data security requirements that do not want to fully rely on cloud services.

The approach of providing the capability of access segmentation among projects and managing them. This uses a system of roles and projects, allowing flexible user access management to various functionalities.

Roles grant access to different system features, such as automated call management, listening to call recordings, and reports. Each role has its own access level and capabilities, defined by the system administrator.

Projects, in turn, allow the segregation of access to data among various user groups. Administrators can create projects and assign roles to them, thus determining user access levels to specific projects. Therefore, the roles and projects system in the Oki-Toki service ensures flexible and convenient user access management to various system functionalities. Administrators can control and adjust user access levels to data and system features, ensuring security and operational efficiency.

In Oki-Toki, you can always be sure that any changes in the project will be recorded and will not go unnoticed. For this, we provide an access and changes log, which tracks all user actions in the system. The access and changes log contains information about who took a particular action in the project and when. For instance, you can find out when a new contact was added, who last edited the deal’s information, or when a call was made. Such a log is a reliable IT monitoring tool and ensures transparency when working with projects in the Oki-Toki service. You can always check who made changes and when they were made, helping prevent mistakes and unauthorized actions.


In Oki-Toki, to improve the IT infrastructure management system, we offer an extensive and user-friendly API that allows you to integrate our system with various external services. You can use our API to connect your CRM, ERP, PDF, and even ICQ.

To integrate our system with your applications, we provide comprehensive documentation and ready-to-use code samples to help you quickly set up the connection. Our technical support is always ready to assist you with any questions regarding the API usage.

By using our API, you can automate processes within your company, expedite client interactions, and enhance service quality. You can integrate our system with your CRM to get information about clients and deals, manage automated calls, and much more.

Utilizing our API expands the capabilities of our system and facilitates its integration with your applications. Reach out to our technical support, and we will be happy to help you set up the integration.

To simplify the integration process with other services, we offer a “Ready Integrations with Popular Services” feature, including integrations with services like ZohoCRM, Zendesk, Salesforce, and many others.

With our ready-made integrations, you can easily set up data exchange between our system and your CRM, accelerating your work with clients and deals. These integrations are already configured and ready for use, significantly reducing setup time.
If you haven’t found the CRM you need in our list of ready-made integrations, you can create a ticket in our technical support, and we will try to help you solve this issue. The company offers extensive technical support that is always ready to assist our clients with any questions regarding the use of our system and its integration with other services.

Using automation tools for the IT department in Oki-Toki is essential for optimizing work processes, improving client service quality, enhancing security, and ensuring system resilience. Their use reduces maintenance and software update costs, increases work efficiency, and improves overall business processes.

Submit your request and receive a detailed consultation from a specialist.

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