IT department tools

Necessary tools for the IT department of contact centers - API, webhooks, automation, logging and data backup.

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Service management

Только браузер
BROWSER ONLY
Use the Oki-Toki service without installing additional software and hardware.
Сервера
FAULT TOLERANCE
We locate servers with high availability (SLA 99.9%) and redundancy as close as possible to the clients.
МАСШТАБИРОВАНИЕ
SCALING
Our cloud expands itself when the load exceeds 50%. Your projects will always have a place.

Data security and access control

Хостинг на ваших серверах
Hosting on your servers
We can transfer the database and storage of audio recordings to your server. The safety of data will now lie on your shoulders. :)
Управление доступом
Divide access between projects and distribute access to management, reports, and widgets using roles and projects.
Журнал действий и изменений
Access and change log
Any changes in the project will not go unnoticed, whether it is deleting a call or changing contact details.

Integrations

Интеграция по API
Use our API and connect your CRM, ERP, PDF and ICQ :) We have not only an extended and convenient API, but also technical support that answers questions. :)
webhooks
Webhooks
Send notifications via API, email or pigeon mail about any events in the system.
Готовые интеграции
Out-of-box ready integrations
Set up data exchange with popular services ZohoCRM, Zendesk, Salesforce, etc. If you didn’t find the CRM you need in the ready-made integrations, create a ticket, and technical support will try to help you with the solution as soon as possible.

Use additional tools as needed

reports

Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!

  • Automatic sending of reports at the specified time.
  • Ready-made templates for all types of projects and types of work.
  • Clear reports without unnecessary data.
  • Division by projects.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

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