IT department tools

Necessary tools for the IT department of contact centers - API, webhooks, automation, logging and data backup.

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Service management

BROWSER ONLY
Use the Oki-Toki service without installing additional software and hardware.
FAULT TOLERANCE
We locate servers with high availability (SLA 99.9%) and redundancy as close as possible to the clients.
SCALING
Our cloud expands itself when the load exceeds 50%. Your projects will always have a place.

Data security and access control

Hosting on your servers
We can transfer the database and storage of audio recordings to your server. The safety of data will now lie on your shoulders. :)
Divide access between projects and distribute access to management, reports, and widgets using roles and projects.
Access and change log
Any changes in the project will not go unnoticed, whether it is deleting a call or changing contact details.

Integrations

Use our API and connect your CRM, ERP, PDF and ICQ :) We have not only an extended and convenient API, but also technical support that answers questions. :)
Webhooks
Send notifications via API, email or pigeon mail about any events in the system.
Out-of-box ready integrations
Set up data exchange with popular services ZohoCRM, Zendesk, Salesforce, etc. If you didn’t find the CRM you need in the ready-made integrations, create a ticket, and technical support will try to help you with the solution as soon as possible.

Use additional tools as needed

Executive tools

Essential tools for contact center managers are real-time monitoring, flexible reporting, and process automation. Online monitoring Widgets, reports and automatic notifications. Reports Report Designer. historical data. Email reports. API integration. Export data to Excel. Contact center automation tools Speech analytics. Quality control. KPI measurement. Changes. Salary, fines and bonuses.

Operator tools

We make convenient tools for operators to work with the client and their team. We also make it easy to evaluate work through KPI and automated payment calculation. Work with the client Call planning, Personal ringtones, the ability to listen to recent conversations, conversation scripts, integration with CRM. Teamwork Accounting for work time, Shift management, Internal chat, Ability to see the status of other users KPI and salary Display of the plan and its implementation, accrual of bonuses, Display of accruals and write-offs of funds on the virtual balance of the operator

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

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