Data security and access control
Use additional tools as needed
All the functionality that a call center may need in your browser!
- Multichannel call processing,
- Advanced CRM and analytics,
- telephony management,
- Management and control of operators.
And much more!
- 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- the possibility of using in conjunction with an autoinformer,
- adjustment of calls according to the time zone of customers,
- integration with external CRM,
- automatic processing of lost calls.
Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.
- Working with open and closed questions
- Single and multiple choice, multilingual,
- Offer “Let’s call you back”,
- Definition of ambiguities and ambiguous answers,
- Speech synthesis: More than 15 voice options
- Possibility to send SMS, Email, Viber or Whatsapp messages.
- Import dialog from MSWord & Google Docs
- Dialogue metrics
- Free recognition of yes/no answers and numbers
- recording and setting standard voice messages and greetings,
- automatic notifications of clients about the amount of debt, order, account balance,
- integration with external CRM for use when making a call (addressing the client by name, etc.),
- speech synthesis and recognition for voice messages,
- creating scripts for dialogue with customers using tone dialing,
- the ability to connect your telephony,
- posting schedule,
- connection of the call-reset function.
A tool for systematizing, controlling and automating the process of communication with customers.
- automatic messages to respondents by mail or SMS,
- automatic notifications of responsible or customers, for example, about a sale or an application,
- integration with other CRMs to collect or send data during the dialogue,
- creating your own conversation script templates,
- survey quotas,
- linking answers to contact fields in the card,
- training of employees without affecting the statistics of work projects,
- individual KPIs for operators and much more.
Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of an audio recording for verification,
- voice distortion to eliminate subjectivity,
- statistics of operators’ assessments and the work of the quality control department,
- karaoke mode (matching the text of the audio recording and highlighting the text while listening),
- tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
- tracking the compliance of the questionnaire with the transcript of the conversation.
Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!
- Automatic sending of reports at the specified time.
- Ready-made templates for all types of projects and types of work.
- Clear reports without unnecessary data.
- Division by projects.