Automatic call by robot

Use robocalling to call your customer base.

Why is calling customers using a robot gaining popularity?

Robot dialer frees operators

for more complex tasks. This works great for order confirmations and cold sales.

Calling robot instantly resizes

to your capacity. Unlike operators, he does not have lunch, and he does not need to be hired and trained – he already has everything he needs.

Caller robot doesn't make mistakes

5 attempts or 10 – it will do whatever you specify.

The autoinformer is quick-witted

– he can speak numbers and dates, streets and names and read last names. And he knows how to understand the answers.

What tasks does automatic calling by a robot solve:

Advertising and attraction

An excellent tool for productive, individual, and, if necessary, impersonal, work with a client.

Alert

Alerts about delivery, debt or changes in the work schedule are the work that Autoinformer does best.

Sales

You can automate cold calls or repeat bookings by outsourcing the call and initial offer to an dialer.

Study and surveys

These tasks are solved with the help of voice recognition. Ukrainian and Russian languages, in any time zone. The response database will be uploaded in popular formats.

Service Benefits

Possibility to connect your telephony

Choose and connect your communication provider and reduce communication costs by 3 TIMES!

Opportunities for integration

Connect external services using Webhook and Http requests. You can collect recordings of conversations, ask for the names of debtors, or run a lottery.

Connecting live operators

Our service contains conversation scripts for operators, CRM, discipline control and time tracking of operators.

Tools for professionals

You can manage multiple projects for different clients: permissions, changelog and custom domain are all included.

Opportunities of the dialer robot from Oki-toki

Recording standard messages

Record voice messages yourself or with the help of Yandex TTS and Amazon robots.

Dialog Builder in IVR

Program an IVR dialogue with a subscriber, as a result of which a connection with a specific department or operator is possible.

IVR with voice recognition

Set up voice IVR for certain words and synonyms, by which the robot will determine further actions in the conversation.

Automatic voice messages

Create voice alerts with a speech synthesizer. Inform the client about the amount of debt, order, account balance, etc.

Determination of the subscriber's time zone

Automatic detection of the time zone by number prefix.

CRM integration

Connect Oki-Toki to your CRM and use this data when making a call (addressing the client by name and pronouncing any data from CRM).

Detailed statistics for each call

Get detailed statistics on certain keystrokes and voice responses, the percentage of messages listened to and other actions of the subscriber.

Summary statistics

Analyze how many calls the robot made, daily statistics on clicks and transitions, the quality of the database based on the results of the call.

Parallel calling

Launch calls to several databases with different messages at once.

Newsletter schedule

Set any schedule for each call, up to certain periods during the day.

Setting up action algorithms

Determine what actions the robot should take if there is a communication failure, the number is busy or there is no answer.

Connecting the call-reset function

Set up the “call-reset” function to save on communication.

Connecting the black list

Add numbers that the robot should never call. Set up a general blacklist or a separate one for each stream.

Rates

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional billing for the number of Dialer attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Use additional tools as needed

Cloud call center

All the functionality that a call center may need in your browser!

  • Multichannel call processing,
  • Advanced CRM and analytics,
  • telephony management,
  • Management and control of operators.

And much more!

Dialer
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Reviews about Oki-Toki from other services

avatar

Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

avatar

Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

avatar

Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

avatar

Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Automatic call by robot

The voice robot is one of the Oki-Toki cloud call center tools. Dialer by a robot is able to recognize the phrases spoken by the client and, based on them, provide a detailed answer. The dialer robot can address the client by name and is suitable for reporting simple information: order status, debt amount, information about changes in the loyalty program. If the client needs to solve a more complex task, the call robot will switch it to the operator. At the same time, the implementation of this functionality will not take much time and resources. You can buy a robotic call center, which is implemented in the Oki-Toki service.

The benefits of calling customers with a robot

Oki-Toki voice robot:

  • Saves operator time. Let professionals solve complex customer problems, and automatic dialing with a voice message will handle routine issues.
  • Reduce costs. With the dialer robot, it will be possible to reduce the number of employees of the call center.
  • Works around the clock. The phone call robot can perform its functions after the end of the working day of employees.
  • Distribute the flow of information. The dialer robot evaluates the provided data and transfers the call to a specialist or the desired department.
  • Receiving calls by a robot will reduce the percentage of missed calls to zero. The program will automatically accept the call.
  • Calling customers with a robot. Dialer can dial all the numbers recorded in the database the required number of times, according to your algorithm and at the right time.
  • A voice robot is also suitable for cold calls. Synthesis and speech recognition will help build a conversation according to the desired algorithm, and then switch to the operator to complete the transaction.

Opportunities of the Oki-Toki dialer robot

  • Use of synthesized speech or voice recording. With automatic dialing with a voice message, you can use both the recording prepared by the announcer and synthesize the voice using the tools of Google and Yandex search engines.
  • Using your numbers and familiar telephony. You can use robot calls without changing the selected communication provider.
  • Automatic message sending. After the call, the robot can send an SMS to the client, for example, with the order number, the amount of the debt, the address of the pickup point.
  • Setting up a customer call schedule. The operation schedule of the caller’s robot adjusts to the client’s time zone by its number. Thus, a cold calling robot recruits customers at a convenient time for them.
  • Integration and webhooks. The autoinformer robot can use Webhooks to send call notifications to external systems, such as CRM or email.
  • Operator control. The robotic call center from Oki-Toki allows you to listen to every call transferred by a robot to a call center specialist. The manager will be able to track the number and duration of calls, the number of leads and the quality of solving non-standard situations.

Oki-Toki’s cloud software, in particular automatic calling by a robot, is designed to organize the work of a call center. To evaluate the capabilities of Oki-Toki tools, use the free trial period, which lasts 14 days. You can buy the automatic call service through the international systems Visa / MasterCard or non-cash payments. Try a robotic call center and you won’t want to go back to the old software!

Leave a request and get detailed advice from a specialist.

    Agreement on the processing of personal data