Record voice messages yourself or with the help of Yandex TTS and Amazon robots.
Auto Dialer Service
Leverage the power of automated robot dialing to engage with your extensive client base!
Why is the Robotic Client Outbound Calling Gaining Popularity?
The Auto-dialer Robot Frees Up Agents
For more complex tasks, it works brilliantly. It’s perfect for order confirmations and cold sales.
The auto dialer robot immediately changes size
Tailored to your capabilities. Unlike agents, it doesn’t take lunch breaks, and it requires no recruitment or training – it already possesses everything necessary.
The Robocaller Agent Never Makes Errors
Whether it’s 5 attempts or 10, the agent will accomplish all that you direct.
The Auto-informer is Ingenious
– he can speak numbers and dates, streets and names, and read surnames. Moreover, he has the ability to understand responses.
Tasks Solved by Automated Dialing with Robots:
Advertising and Engagement
An excellent tool for productive, personalized, and, if necessary, anonymous customer interaction.
Notifications about delivery, outstanding debts, or changes in work schedule - this is the job that Auto-Informant handles best of all.
You can automate cold calls or repeat orders, entrusting the initial dialing and primary offer to an auto-dialer.
Exploration and Surveys
These tasks are solved by using voice recognition. Both Ukrainian and Russian languages, in any time zone. The answer base will be uploaded in popular formats.
Advantages of the Service
The Opportunity to Integrate Your Own Telephony
Choose and connect your communication provider and reduce your communication costs by THREE TIMES!
Opportunities for Integration
Integrate external services using Webhook and Http-requests. You can retrieve conversation records, request debtor names, or conduct a lottery.
Engaging Live Agents
Our service includes conversation scripts for agents, CRM, discipline control, and agent work time tracking.
Tools for Professionals
You can manage multiple projects for various clients: rights, a changelog, and a personal domain - all included.
Capabilities of the Robo-Caller from Oki-Toki
Recording Standard Messages
IVR Dialogue Builder
Voice Recognition IVR
Automated Voice Broadcasting
Defining the Subscriber's Time Zone
Integration with CRM
Detailed Statistics for Each Call
Schedule of Mailouts
Setting up Action Algorithms
Activating the 'Call-Drop' Feature
Enabling the Blacklist
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
Oki-Toki Chat — it’s a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.
- Connect Conferences, Video Conferences and Screen sharing to your chats.
- Work globally and competently.
- Expand your telephony functionality.
- Automate sales and support with chatbots.
- Manage the quality of chats with KPI, alerts, smart reports and rewards.”
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Reviews on Oki-Toki from Other Services
Automated Dialing by Robot
The Voice Robot is one of the tools of the cloud-based Oki-Toki call center. The Autodial Robot can recognize phrases spoken by the customer and provide a detailed response based on them. The dialing robot can address the customer by name and is suitable for conveying simple information: order status, amount of debt, changes in the loyalty program. If the customer needs to solve a more complex task, the calling robot will switch him/her to an agent. Moreover, implementing this functionality won’t take up much time or resources. You can buy a robotized call center implemented in the Oki-Toki service