Record voice messages yourself or with the help of Yandex TTS and Amazon robots.
Auto Dialer Service
Leverage the power of automated robot dialing to engage with your extensive client base!
Why is the Robotic Client Outbound Calling Gaining Popularity?
The Auto-dialer Robot Frees Up Agents
For more complex tasks, it works brilliantly. It’s perfect for order confirmations and cold sales.
The auto dialer robot immediately changes size
Tailored to your capabilities. Unlike agents, it doesn’t take lunch breaks, and it requires no recruitment or training – it already possesses everything necessary.
The Robocaller Agent Never Makes Errors
Whether it’s 5 attempts or 10, the agent will accomplish all that you direct.
The Auto-informer is Ingenious
– he can speak numbers and dates, streets and names, and read surnames. Moreover, he has the ability to understand responses.
Tasks Solved by Automated Dialing with Robots:
Advertising and Engagement
An excellent tool for productive, personalized, and, if necessary, anonymous customer interaction.
Notification
Notifications about delivery, outstanding debts, or changes in work schedule - this is the job that Auto-Informant handles best of all.
Sales
You can automate cold calls or repeat orders, entrusting the initial dialing and primary offer to an auto-dialer.
Exploration and Surveys
These tasks are solved by using voice recognition. Both Ukrainian and Russian languages, in any time zone. The answer base will be uploaded in popular formats.
Advantages of the Service
The Opportunity to Integrate Your Own Telephony
Choose and connect your communication provider and reduce your communication costs by THREE TIMES!
Opportunities for Integration
Integrate external services using Webhook and Http-requests. You can retrieve conversation records, request debtor names, or conduct a lottery.
Engaging Live Agents
Our service includes conversation scripts for agents, CRM, discipline control, and agent work time tracking.
Tools for Professionals
You can manage multiple projects for various clients: rights, a changelog, and a personal domain - all included.
Capabilities of the Robo-Caller from Oki-Toki
Recording Standard Messages
IVR Dialogue Builder
Program the IVR dialogue with the subscriber, as a result of which a connection can be established with a specific department or agent.
Voice Recognition IVR
Set up your voice IVR to recognize specific keywords and synonyms, which will guide the robot in determining further actions in the conversation.
Automated Voice Broadcasting
Create voice alerts using a speech synthesizer. Inform the customer about the amount of debt, order, account balance, and more.
Defining the Subscriber's Time Zone
Automatic timezone identification based on number prefix.
Integration with CRM
Connect Oki-Toki to your CRM and utilize this data during your call (address the customer by their name and pronounce any data from the CRM).
Detailed Statistics for Each Call
Receive detailed statistics on specific key presses and voice responses, the percentage of listened messages and other subscriber actions.
Summary Statistics
Analyze how many calls were made by the robot, daily statistics on clicks and transitions, and the quality of the database based on the results of the call.
Parallel Dialing
Initiate calls immediately across multiple databases with various messages.
Schedule of Mailouts
Set any schedule for each dialing session, right down to specific periods throughout the day.
Setting up Action Algorithms
Determine the actions the robot should take if a connection failure occurs, the number is busy, or there is no answer.
Activating the 'Call-Drop' Feature
Set up the ‘call-drop’ feature to save on communication costs.
Enabling the Blacklist
Add numbers that the robot should never call. Adjust a general blacklist or separate for each flow.
HAVEN'T FOUND THE FEATURE YOU NEED?
Submit your request and get even more information about our service!
Rates
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 4,5
- Per day
- from 30,000 to 60,000 units. € 7.5
- for every 10,000 attempts
- from 60,000 units. € 1,2
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
Oki-Toki Chat — it’s a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.
- Connect Conferences, Video Conferences and Screen sharing to your chats.
- Work globally and competently.
- Expand your telephony functionality.
- Automate sales and support with chatbots.
- Manage the quality of chats with KPI, alerts, smart reports and rewards.”
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Automated Dialing by Robot
The Voice Robot is one of the tools of the cloud-based Oki-Toki call center. The Autodial Robot can recognize phrases spoken by the customer and provide a detailed response based on them. The dialing robot can address the customer by name and is suitable for conveying simple information: order status, amount of debt, changes in the loyalty program. If the customer needs to solve a more complex task, the calling robot will switch him/her to an agent. Moreover, implementing this functionality won’t take up much time or resources. You can buy a robotized call center implemented in the Oki-Toki service
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest