Dialer service

Use automatic dialing by robot to work with a large client base!

Why is client dialing with a robot gaining popularity?

The auto-dialer robot frees up agents

for more complex tasks. It works great for order confirmations and cold sales.

The dialing robot instantly adapts to

your capabilities. Unlike agents, it doesn’t take lunch breaks, and it doesn’t require hiring or training – it already has everything it needs.

The dialing robot makes no mistakes

5 tries or 10 – it will complete everything you specify.

Auto-informant is insightful

– it can speak numbers and dates, streets and names, and read surnames. And it also understands responses.

What tasks does automatic dialing by robot solve:

Advertising and attraction

An excellent tool for productive, individual, and, if necessary, anonymized, work with the client.

Notification

Notifications about delivery, indebtedness, or changes in work schedule - that's the job, the Auto-informant handles the best.

Sales

You can automate cold calls or repeat orders, entrusting the dialing and initial offer to auto-dial.

Research and surveys

These tasks are solved using voice recognition. Ukrainian and Russian languages, in any time zone. The response base will be exported in popular formats.

Service Advantages

Possibility of connecting your telephony

Choose and connect your communication provider and reduce communication costs by 3 TIMES!

Possibilities for integration

Connect external services using Webhook and Http-requests. You can retrieve call recordings, request names of debtors, or conduct a lottery.

Connecting live agents

Our service contains scripts for agent conversations, CRM, discipline control, and tracking of agents' working hours.

Tools for professionals

You can manage several projects for different clients: rights, change journal, and personal domain - all included.

Capabilities of the Oki-Toki auto-dialer robot

Recording standard messages

Record voice messages yourself or with the help of Yandex TTS and Amazon robots.

IVR dialogue builder

Program an IVR dialogue with the subscriber, as a result of which it may connect to a specific department or agent.

IVR with voice recognition

Set up voice IVR for specific words and synonyms, by which the robot will determine further actions in the conversation.

Automatic voice broadcasts

Create voice notifications using a speech synthesizer. Inform the client about the debt amount, order, account balance, etc.

Determining the subscriber's time zone

Automatic determination of the time zone by the number prefix.

Integration with CRM

Connect Oki-Toki to your CRM and use these data during the call (address the client by name and pronounce any data from CRM).

Detailed statistics for each call

Receive detailed statistics on specific button presses and voice responses, percentages of messages listened to, and other subscriber actions.

Summary statistics

Analyze how many calls were made by robot, daily statistics on button presses and transitions, the quality of the base as per the dialing results.

Parallel dialing

Start dialing several databases at once with different messages.

Mailing schedule

Set any schedule for each dialing, up to specific periods during the day.

Setting action algorithms

Determine the actions the robot should perform in case of a communication failure, if the number is busy or there is no answer.

Connecting the "drop call" function

Configure the “drop call” function to save on communication.

Connecting a blacklist

Add numbers that the robot should never call. Set up a common blacklist or a separate one for each stream.

Rates

  • Additional Payment
  • Agent's Workspace € 1
  • For 1 agent per day

  • One-Time Payment
  • Activating and Setting up the Service € 75
  • One-time fee for service connection and setup

Additional Tariffing for the Number of Attempts at Auto-Dialing

  • Per day
  • from 0 up to 500 pieces. Included in the subscription Included in the subscription
  • Per day
  • from 500 to 30,000 units. € 4,5
  • Per day
  • from 30,000 to 60,000 units. € 7.5
  • for every 10,000 attempts
  • from 60,000 units. € 1,2

Utilize additional tools as needed

Cloud-Based Contact Center

All the functionality a call center could need, right in your browser!

  • Multi-channel complaint processing,
  • Advanced CRM and analytics,
  • Telephony management,
  • Agent management and control.

And much more!

Business Chat for Your Website

Oki-Toki Chat — it’s a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.

  • Connect Conferences, Video Conferences and Screen sharing to your chats.
  • Work globally and competently.
  • Expand your telephony functionality.
  • Automate sales and support with chatbots.
  • Manage the quality of chats with KPI, alerts, smart reports and rewards.”
Omnichannel

The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.

Speech Analytics

Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!

  • automatic selection of audio recording for review,
  • voice distortion to eliminate subjectivity,
  • statistics of agent ratings and the performance of the quality control department,
  • karaoke mode (comparison of audio recording text and highlighting the text during listening),
  • tracking interruptions, pauses, use of obscene language in conversation with customer,
  • tracking the compliance of the application form with the conversation transcript.

Reviews on Oki-Toki from Other Services

Oki-Toki Google Chrome browser

Automatic Dialing by Robot

Voice robot – one of the tools of the Oki-Toki cloud call-center. Dialer by robot is capable of recognizing phrases spoken by the client, and based on them, providing a detailed response. The robo dialer can address the client by name and is suitable for conveying simple information: order status, debt amount, details about changes in the loyalty program. If the client needs to solve a more complex task, the dialing robot will switch them to an agent. At the same time, implementing this functionality will not take much time and resources. You can buy a robotic call-center implemented in the Oki-Toki service. Benefits of dialing clients with a robot:Voice robot Oki-Toki:- Saves agents’ working time. Let professionals handle complex client issues, while routine questions can be handled by automatic dialing with a voice message.- Reduces costs. With the dialer robot, it’s possible to reduce the number of call center staff for call handling.- Works round-the-clock. The robot for phone calls can perform its functions after the employees’ working day ends.- Distributes information flows. The auto-dialer robot evaluates the provided data and transfers the call to the specialist or the required department.- Accepting calls by robot reduces the percentage of missed calls to zero. The program automatically accepts the call.- Dialing clients with a robot. Auto-dial can call all the numbers recorded in the database the required number of times, according to your algorithm and at the right time.- Suitable for cold calls as well. Speech synthesis and recognition help build the conversation according to the required algorithm, and then switch to an agent to complete the deal.Capabilities of the Oki-Toki dialing robot- Using synthesized speech or voice recording. With automatic dialing with a voice message, you can use either a recording prepared by a narrator or synthesize the voice using tools from Google and Yandex search engines.- Using your numbers and familiar telephony. You can use calls by robot without changing the selected communication provider.- Automatic sending of messages. After the call, the robot can send the client an SMS, for example, with the order number, debt amount, delivery point address.- Scheduling of client dialing. The operating schedule of the dialing robot is adjusted to the client’s time zone by their number. Thus, the robot for cold calls dials clients at a convenient time for them.- Integration and webhooks. The auto-informant robot can use Webhooks to send dial-up notifications to external systems, for example, CRM or email.- Monitoring the work of agents. The robotic call-center from Oki-Toki allows you to listen to every call transferred by the robot to a call-center specialist. The manager will be able to track the number and duration of calls, the number of leads, and the quality of solving non-standard situations.Oki-Toki’s cloud software, in particular automatic dialing by robot, is designed to organize the work of a call-center. To assess the capabilities of Oki-Toki tools, use the free trial period, which lasts 14 days. You can buy the automatic dialing service through international systems Visa/MasterCard or bank transfers. Try a robotic call-center – and you will not want to return to the past software!

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