- callback mode . First, a call is made to the operator, a message is played, and then a call is made to the customer. This mode is used for working with VIP clients and when processing hot clients.
- progressive mode . The slowest of the modes. Works only for operators in the Ready status, occupying one line per free operator. This mode does not create “dumped” calls. Mainly used to work with warm clients.
- power dial . A method of reducing connection waiting, in which for each agent in the Ready and PCP status, the dealer occupies a specified number of lines with calls. This mode is chosen by microcredit services and owners of “bad or generated” bases.
- Predictive mode or predictive calling. The mode of dynamic adjustment of the number of lines for a constant workload of operators while maintaining the proportion of “dumped” calls at a predetermined level. Effective from 15 operators on one dialer. The efficiency of operators’ work increases by 2-3 times.
- limitless mode . The mode of using lines without restrictions. Usually used for calling from IVR, notifying customers about a promotion or service
Dialer and cloud-based automatic call program for customers
A professional tool for working with a large client base!
Do you need a program to call customers?
- Simultaneous dialing on several projects by one group of operators.
- Manual or automatic confirmation of dialing to the required contact or decision maker.
- Control of the presence of the operator for filling out CRM.
- Library of ready-made call processing scripts.
- Data entry directly into CRM.
- Determination of the subscriber’s time zone (automatic or manual).
Do you need software for calling debtors by a robot?
- Speech synthesis using Google and Yandex search engine technologies.
- Playback of messages recorded by the announcer or synthesized by the robot.
- Design robot conversation scenarios and track responses.
- Receiving data from an external system (1C or CRM)
- Statistics on pressing certain keys, the percentage of the message listened to, etc.
- Determining the subscriber’s time zone (automatic or manual detection by number prefix).
Features of our customer call program
Flexible diler settings
Setting call priorities
Call status management
Dialer management via API
CRM and analytics
Savings on communication
- In a day
- Subscription fee € 0,75
storage of conversation records up to 1440 hours, accounting for the busyness of operators and project management, 25 call reports, PBX functionality, a questionnaire for assessing the quality of operators , mail reports, speech analytics , guest accounts, mixing reports , conversation scripts, KPI and disciplinary control – 10 reports per day .
- Additional payment
- Operator's workplace € 1
For 1 operator per day
- One time payment
- Connection and service settings € 100
One-time fee for connecting and setting up the service
Use additional tools as needed
All the functionality that a call center may need in your browser!
- Multichannel call processing,
- Advanced CRM and analytics,
- telephony management,
- Management and control of operators.
And much more!
The omnichannel platform combines calls, web chats, email, social networks, instant messengers and mobile applications. In such a unified environment, it is very convenient for people to work, and the combined data creates the conditions for the work of bots – reliable and functional assistants.
- 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- the possibility of using in conjunction with an autoinformer,
- adjustment of calls according to the time zone of customers,
- integration with external CRM,
- automatic processing of lost calls.
Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of an audio recording for verification,
- voice distortion to eliminate subjectivity,
- statistics of operators’ assessments and the work of the quality control department,
- karaoke mode (matching the text of the audio recording and highlighting the text while listening),
- tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
- tracking the compliance of the questionnaire with the transcript of the conversation.
Reviews about Oki-Toki from other services
Cloud-based automatic call program for customers
The program of automatic calling of clients or debtors of the company allows you to free employees from dialing numbers entered in the electronic database. Regular phone calls to legal entities or individuals that have a debt to a bank or other financial institution is an effective way to control the timing of debt repayment. In order to timely remind debtors of the amount and possible consequences of non-payment, call center employees and jobs for them are no longer needed. It is enough to choose a cloud-based program for calling Oki-Toki debtors.
Auto-call of debtors: types
The cloud service for calling Oki-Toki customers allows you to choose one of the options for calling debtors:
- Using a robot;
- Transfer to the operator.
Calling by a robot allows you to free specialists from the need to make the same type of calls to inform customers. The outgoing dialing system can be configured in such a way that it reproduces a recording of the announcer’s voice or speech synthesized using the technology of Yandex or Google search engines. With the help of the robot, you can notify the client about the amount of debt, inquire about the quality of service, or check the relevance of the existing database of numbers. The program for calling debtors and clients by a robot can exchange data with CRM, store new information in the database and plan the time of the next call. If it becomes necessary to discuss a more complex issue with the client, for example, debt repayment terms, the dialerer program will transfer the call to a specialist as soon as the debtor picks up the phone. Dialing confirmation is performed automatically or manually by the operator. When calling clients, the program will provide the specialist with a call script, and he also has the opportunity to enter client data into the 1C database or another CRM system.
Features of the Oki-Toki customer call program
- Possibility to save on communication. The client can connect his already existing IP-telephony. It is possible to use the services of any number of telephone providers and set the desired spending limit. The system will notify you about exceeding the limit by e-mail. The cloud service allows you to monitor the quality of communication and generate reports on the number, cost and duration of calls;
- Collection of debtor call statistics. You can run a survey about the quality of service and assess the level of competence of the operator. Also, the management of the call center will be able to monitor the efficiency of employees, track their time of actual presence at the workplace and record the employment of each operator. In addition, there is a function to intercept and eavesdrop on the call;
- Diler setup . You can determine the number of attempts to dial each number from the base. The customer call program allows you to set a specific number of calls or set the system to keep dialing until the customer answers. In addition, automatic dialing can take into account the subscriber’s time zone;
- Recording conversations. The Oki-Toki service automatically records all conversations and supports the ability to automatically upload them to googledrive, yandex or dropbox;
- Communication history. By setting up a conversation script, you will simplify the “entry” of new employees. The history of communication will remind you what the conversation was about;
- Integration. With the help of Webhooks from the Oki-Toki system, you can always receive up-to-date information from CRM or Dialer about calls and communication history. In addition, using our API, you can synchronize data.
Why is it more profitable to buy a program for calling customers in the cloud than on a computer? You pay for the cloud version of the program only when you use it, other services for calling customers try not to provide such conditions. At the same time, in Oki-Toki, you can easily increase the number of operators and lines with an increase in load. The program for dialing debtors allows you to effectively communicate with the client base and solve business problems. You can order a service for calling customers by leaving a request on the Oki-Toki website. After that, you automatically get access to the full test version for 14 days.