Dialer and cloud-based automatic call program for customers

A professional tool for working with a large client base!

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Do you need a program to call customers?

  • Simultaneous dialing on several projects by one group of operators.
  • Manual or automatic confirmation of dialing to the required contact or decision maker.
  • Control of the presence of the operator for filling out CRM.
  • Library of ready-made call processing scripts.
  • Data entry directly into CRM.
  • Determination of the subscriber’s time zone (automatic or manual).
Submit your application
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Do you need software for calling debtors by a robot?

  • Speech synthesis using Google and Yandex search engine technologies.
  • Playback of messages recorded by the announcer or synthesized by the robot.
  • Design robot conversation scenarios and track responses.
  • Receiving data from an external system (1C or CRM)
  • Statistics on pressing certain keys, the percentage of the message listened to, etc.
  • Determining the subscriber’s time zone (automatic or manual detection by number prefix).
Submit your application

Features of our customer call program

Dialer modes
  • callback mode . First, a call is made to the operator, a message is played, and then a call is made to the customer. This mode is used for working with VIP clients and when processing hot clients.
  • progressive mode . The slowest of the modes. Works only for operators in the Ready status, occupying one line per free operator. This mode does not create “dumped” calls. Mainly used to work with warm clients.
  • power dial . A method of reducing connection waiting, in which for each agent in the Ready and PCP status, the dealer occupies a specified number of lines with calls. This mode is chosen by microcredit services and owners of “bad or generated” bases.
  • Predictive mode or predictive calling. The mode of dynamic adjustment of the number of lines for a constant workload of operators while maintaining the proportion of “dumped” calls at a predetermined level. Effective from 15 operators on one dialer. The efficiency of operators’ work increases by 2-3 times.
  • limitless mode . The mode of using lines without restrictions. Usually used for calling from IVR, notifying customers about a promotion or service
Flexible diler settings
  • Controlling the number of dialing attempts. Set the dialer how many dialing attempts it should make for each number. It can be either a certain amount or until the call is successful.
  • Controlling the interval of dialing attempts. Specify for dialer with what frequency he should attempt to call back: once an hour, several hours, a day.
  • The ability to expand the database in real time. Add new numbers to the dialer database at any time without stopping its operation.
Setting call priorities
  • By task creation time : newest first or oldest first.
  • By scheduled call time : most overdue or most timely first.
  • By task priority : urgent, normal, low.
  • By the number of attempts : maximum or minimum.
Call status management
  • Automatic survey about the quality of service.
  • Questionnaire for assessing the quality of the operator’s work.
  • Indicators of the level of service of operators and queues.
  • Presence control at the workplace.
  • Accounting for the employment of operators.
  • Operator regulations.
  • Operator billing.
  • Operator statuses.
  • Interception and listening to a call.
Dialer management via API
  • Integration with RetailCRM, Leadvertex, Bitrix24, amoCRM (coming soon).
  • Transfer of order parameters and subscriber data from external CRM.
  • Uploading call data and records to CRM.
CRM and analytics
  • Record voice messages yourself or with the help of Yandex TTS robots.
  • Connect your inboxes and set up voice greetings for them.
  • Notify customers about the status of the order and delivery when outgoing calls.
  • Program an IVR dialogue with a subscriber, as a result of which a connection with a specific department or operator is possible.
  • Allow the subscriber to answer IVR questions using tone dialing or voice.
Savings on communication

Connect your IP telephony to receive and process calls. Store all information on calls in one system!

  • connection of any number of communication providers;
  • routing of outgoing calls according to tariffs and operator prefixes;
  • control of permitted directions;
  • setting a limit on communication costs;
  • automatic monitoring of communication quality;
  • automatic SMS and email notification when spending limits are reached or communication quality deteriorates;
  • reports on the cost, number and duration of calls.

Rates

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional billing for the number of Dialer attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Use additional tools as needed

Cloud call center

All the functionality that a call center may need in your browser!

  • Multichannel call processing,
  • Advanced CRM and analytics,
  • telephony management,
  • Management and control of operators.

And much more!

Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Voice mailings
  • recording and setting standard voice messages and greetings,
  • automatic notifications of clients about the amount of debt, order, account balance,
  • integration with external CRM for use when making a call (addressing the client by name, etc.),
  • speech synthesis and recognition for voice messages,
  • creating scripts for dialogue with customers using tone dialing,
  • the ability to connect your telephony,
  • posting schedule,
  • connection of the call-reset function.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Cloud-based automatic call program for customers

The program of automatic calling of clients or debtors of the company allows you to free employees from dialing numbers entered in the electronic database. Regular phone calls to legal entities or individuals that have a debt to a bank or other financial institution is an effective way to control the timing of debt repayment. In order to timely remind debtors of the amount and possible consequences of non-payment, call center employees and jobs for them are no longer needed. It is enough to choose a cloud-based program for calling Oki-Toki debtors.

Auto-call of debtors: types

The cloud service for calling Oki-Toki customers allows you to choose one of the options for calling debtors:

  1. Using a robot;
  2. Transfer to the operator.

Calling by a robot allows you to free specialists from the need to make the same type of calls to inform customers. The outgoing dialing system can be configured in such a way that it reproduces a recording of the announcer’s voice or speech synthesized using the technology of Yandex or Google search engines. With the help of the robot, you can notify the client about the amount of debt, inquire about the quality of service, or check the relevance of the existing database of numbers. The program for calling debtors and clients by a robot can exchange data with CRM, store new information in the database and plan the time of the next call. If it becomes necessary to discuss a more complex issue with the client, for example, debt repayment terms, the dialerer program will transfer the call to a specialist as soon as the debtor picks up the phone. Dialing confirmation is performed automatically or manually by the operator. When calling clients, the program will provide the specialist with a call script, and he also has the opportunity to enter client data into the 1C database or another CRM system.

Features of the Oki-Toki customer call program

  • Possibility to save on communication. The client can connect his already existing IP-telephony. It is possible to use the services of any number of telephone providers and set the desired spending limit. The system will notify you about exceeding the limit by e-mail. The cloud service allows you to monitor the quality of communication and generate reports on the number, cost and duration of calls;
  • Collection of debtor call statistics. You can run a survey about the quality of service and assess the level of competence of the operator. Also, the management of the call center will be able to monitor the efficiency of employees, track their time of actual presence at the workplace and record the employment of each operator. In addition, there is a function to intercept and eavesdrop on the call;
  • Diler setup . You can determine the number of attempts to dial each number from the base. The customer call program allows you to set a specific number of calls or set the system to keep dialing until the customer answers. In addition, automatic dialing can take into account the subscriber’s time zone;
  • Recording conversations. The Oki-Toki service automatically records all conversations and supports the ability to automatically upload them to googledrive, yandex or dropbox;
  • Communication history. By setting up a conversation script, you will simplify the “entry” of new employees. The history of communication will remind you what the conversation was about;
  • Integration. With the help of Webhooks from the Oki-Toki system, you can always receive up-to-date information from CRM or Dialer about calls and communication history. In addition, using our API, you can synchronize data.

Why is it more profitable to buy a program for calling customers in the cloud than on a computer? You pay for the cloud version of the program only when you use it, other services for calling customers try not to provide such conditions. At the same time, in Oki-Toki, you can easily increase the number of operators and lines with an increase in load. The program for dialing debtors allows you to effectively communicate with the client base and solve business problems. You can order a service for calling customers by leaving a request on the Oki-Toki website. After that, you automatically get access to the full test version for 14 days.

Leave a request and get detailed advice from a specialist.

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