The Oki-Toki auto-dialer service allows you to dial up your contact base in the most efficient way (using Predictive, Progressive, Preview, Powerdial, and CallBack dialing modes). Call-center agents manage to process 20 times more contacts in the same amount of time than with manual dialing. Utilize this groundbreaking service and elevate your telemarketing strategy, masterfully managing contact base like a pro. Let your agents take the most of their time, freeing them from repetitive and time-consuming processes. Watch as their productivity skyrockets with the utilization of Oki-Toki’s state-of-the-art auto-dialer service. Take your sales to the next level, harness the power of effective dialing modes with scripts that will get your message across, every single time. Don’t just follow the pace of the market – set it with Oki-Toki!
Oki-Toki Auto-Dialing for Business
Reduce response wait time, enhance customer service, and boost sales. Start utilizing integrations from the marketplace, conversation analytics, and intelligent routing for effective calling.
What is Oki-Toki Auto Dialing for Business?
Oki-Toki Auto Dialer for Business is a system designed to optimize (automate) outbound call handling. With this, the call center can automatically dial numbers from a preloaded list, thereby increasing agent productivity and reducing waiting time between calls. Oki-Toki’s outbound calling software provides intelligent call routing, as well as integration with a plethora of business tools – CRM, ERP, CMS and website building platforms. Highlighting key points, this is not just a tool, it’s a game-changer, setting the stage for unprecedented growth by boosting productivity and efficiency to unparalleled heights.
Benefits of Auto-Dialing for Business
Implementing auto-dialling in the realm of business provides significant advantages over competitors by optimizing client interactions. This tool enhances the efficiency of establishing contacts, ensures an intensive use of agent’s time of up to 80%, and boosts the total conversation time of agents by a whopping 500%. Moreover, it offers intelligent lead routing, controlled priority, revenue analysis, and amplifies the visibility of potential customers through local Caller ID and automated redialling for unsuccessful attempts. Using auto-dialling like a pro can redefine your success story in the competitive business landscape. Are you ready to use the power of ‘Oki-Toki’ to transform your business performance metrics? Time to make every second count. Every script matters. With ‘Oki-Toki’, revolutionize your contact centre operations and surge ahead of your competition.
Boosting the Quantity and Quality of Contacts
Real-time Reporting and Analytics
The software for predictive outbound dialer offers detailed campaign reports that include comprehensive information on every call attempt, its duration and status, the agent who handled the call, and everything you need to know about each call in detail. Real-time monitoring provides a full summary of the contact center’s productivity in real time.
Real-Time Call Monitoring
The outbound dialing system from Oki-Toki records each conversation, a crucial quality assurance feature in cloud contact center software. The predictive dialer system allows you to interact during any dialogues between contact center agents and customers, assisting them in complex situations. Consequently, it’s easy to monitor agent activity and manage their outputs, verifying adherence to quality standards and achievement of key performance indicators.
Boosting agent workload to 90% of total time
An autodialer with agent transfer significantly enhances workload as the outbound campaign requests are dialed automatically. Only “live” customers connect with the contact center agents (CCAs), maximizing the productive use of work hours and minimizing agent idle time. With Oki-Toki in play, the agent-assisted dialer truly revolutionizes the workflow, ensuring that every crucial second counts. It’s all about optimizing your campaign operations and boosting agent productivity with smartly automated scripts. Harness the untapped potential and experience less downtime, higher yield and better results today with an auto-dialer.
Boosting Agent Talk Time by 500%
Thanks to the AI algorithm that measures average talk time, the cloud-based predictive dialer ensures agent occupancy rate (the time spent by an agent on calls and related actions) up to 80% of the total duration of a work shift.
Leveraging Local Caller ID in Over 100 Countries
The Oki-Toki online auto-dialer allows for flexible routing of calls by country, city, and even mobile network agents. Enhance customer loyalty by calling contacts only from local numbers in their network.
Integrated CRM
Our contact center software includes a free CRM. It can work in tandem with third-party CRM, enhancing it with conversation scripts and call tools. Using a dialer web-system with CRM, your call center agents can easily check the caller’s data and history of previous interactions on their screens during the call. Additionally, our software solution seamlessly integrates with popular Oki-Toki systems for efficient communication.
Reducing the Downtime of a Call Center Agent Between Calls
An online autodialer can track an agent’s future availability for outbound calls, reduces Contact Center agent downtime, and offers another crucial feature for any agent speaking to a real person on a cold call – dialogue scripts. Dialogue scripts allow call center agents to shorten training time, ensure data collection during the conversation, and apply best client service practices.
Automatic Callback for Unsuccessful Dialing Attempts
The Oki-Toki outbound dialling solution allows for flexible adjustment of redial attempts based on the outcome of the previous dialling attempt. No contact will fall through the cracks, as our auto-dialler will dial your contacts the required number of times, at intervals designated by you. When a call is successfully connected, it will immediately be connected to an available agent.
Increasing the Conversion Rate in Sales
When dialing manually, the average conversion rate for cold calling is below 1%. By employing this tool, it will range from 2.5% to 15% – a minimum increase of 2.5 times! This is achieved thanks to intelligent algorithms for identifying a “bad” contact during the call and the high speed of processing numbers.
Visibility of Potential Customers
The Oki-Toki outbound calling platform “Hot Leads” can amp up contact visibility with real-time alerts and notifications. When a contact becomes active, it’s automatically brought up in the auto-dialer assigned to the agent, complete with comprehensive information about its source, as well as other vital additional details. All the agent needs to do is to make a click to call, and they have the opportunity to pull up the relevant call scripts right in the dialer.
Revenue Analysis
Ideally, the dealer provides you with revenue insights by recording key data and highlighting insights through dashboards and reporting so you can get the most out of every call. Calls, hangouts, and more should be automatically logged to Salesforce or Zendesk, at a minimum.
If you or your managers must manually enter important information into Salesforce during or after calls, consider switching to a sales dealer that has built-in technology to capture key data. Converting raw data into revenue information is the key to growth. If managers do this work manually, you are wasting valuable time that they could have spent on sales, especially given that managers spend less than 36% of their time on sales and that activity logging is one of the main ways they waste time.
But if you have a computer that does the work for you in the background, managers can spend more time closing deals, and you also eliminate the possibility of human error that occurs when managers manually log their calls.
Call Scripts
The Oki-Toki software for cloud-based contact center enables the creation of flexible call scripts, which will be displayed on the agent’s screen during inbound and outbound calls. Incorporate all necessary information into them to answer the customers’ tough questions. This assists the agents in adhering to company communication standards, and furthermore, ensures the provision of the best customer service experience.
Customer's Time Zone
This online dealer function will help you identify the optimal time to communicate across different regions. Our dialing system allows you to specify or determine the customer’s timezone by their telephone number, thus avoiding potential calls at inconvenient or non-working hours.
Why should you work with the Oki-Toki outbound calling software?
Oki-Toki – is a high-quality and reliable partner for your business in the contact center industry.
- All in one solution: Oki-Toki offers not only a dialer, but also a full cloud platform for the contact center, including integrations with other business tools. This means you don’t have to integrate different tools separately.
- Impeccable legal compliance: Oki-Toki’s outbound calling program fully complies with telecommunications law requirements, ensuring reliable and legal operation of your contact center.
- High level of security: data is protected and stored in certified data centers, is encrypted and protected against external threats.
- Reliability and professionalism: Oki-Toki guarantees 99.9% uptime, excellent customer service and professional technical support.
- Scalability: Oki-Toki allows you to quickly scale your contact center according to seasonal needs, without the need to install additional hardware or software.
- Deep analysis and reporting: Receive detailed reports on every call, as well as the ability to monitor calls in real time to control agent efficiency and ensure high standards of service.
- Personalized approach: Oki-Toki offers features such as intelligent lead routing to ensure that each customer is connected to the most suitable agent.
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Real-time call monitoring. Comprehensive reporting and analytics. Managed lead prioritization. Contact time zone tracking. Use of local Caller ID for over 100 countries. Increase in agent talk time by 500%. Automated scheduling of callbacks. Visibility of potential clients. Flawless compliance with legislation. Easy integration with other business tools in the Oki-Toki contact center platform.
Questions and Answers
How to upload your database into the auto-dialer?
The database for dialer can be uploaded in two ways – via Excel or through API integration.
How to Regulate the Speed of Dialing Numbers?
The speed of dialing numbers is controlled by the settings of automatic redial. Learn more about the modes of operation of automatic redial.
Is there a predictive dialing?
Predictive mode is available in dialer. Learn more about predictive mode.
Is there a possibility for a callback at a designated time?
The option of a callback is available through the interactive scripts of the Oki-Toki service or the agent’s workstation in the call center.
How does the time zone determination work in dialer?
The customer’s time zone is determined by the subscriber’s phone number.
What are dialer modes? What is the difference between them?
Auto-dial mode is a set of rules according to which the subscriber’s number is dialed. Each mode has its own unique number dialing settings. Learn more about auto-dial modes in Oki-Toki.
Is there a possibility to hide the number from the call center agent?
The concealment of the number is determined by the access rights to the Oki-Toki platform for contact centers.
Is it possible to create different scripts for different tasks for an agent within the service?
For every project, you can create your own sales and consultation scripts. Create unique scripts for each project, task, or call type Learn more about dialogue scripts.
Which SIP communication providers can be connected to the Oki-Toki service?
The Oki-Toki service allows you to connect any SIP number or customer’s PBX via the SIP protocol.
What Tools are Available for Supervisors in Oki-Toki?
The Oki-Toki service has more than 25 tools for supervisors. Reporting, dashboards, call listening tools and agent monitoring in the contact center. Learn more about supervisor tools.
Do we assist with configurations?
During a 14-day trial period, a dedicated technical support agent will be assigned to assist and train you in the system. Following the start of the paid period, two technical support plans are available – basic (included in the minimum tariff) and extended.
How does the tech support function, and is it possible to make a call when needed?
The Oki-Toki support team is available daily from 10 am to 6 pm. Primary interaction occurs through the ticketing system within the personal account. If necessary, you can verbally connect with a support team agent via your preferred communication channel.
What is a Cloud-Based Predictive Dialer and Why Does it Triple Productivity?
This is an automatic dialing software specifically designed for both in-house and remote contact centers with the objective of maximizing contact volume in minimal time. It is ideal for telemarketing and working with potential clients and contacts from a cold database. Fully functional with at least five agents conducting a phone campaign. Highlighting key points, this software expertly levers popular terms and buzzwords in the field to script engagements, simplify agent interactions and amplify overall performance. The ‘Oki-Toki’ feature effortlessly drives communication and collaboration, setting the stage for success.
How many agents do you need for a predictive dialing system, and how does it work?
The predictive dialing system calculates the dialing pace for a sales team. The statistical algorithms of the software take into account such data as the availability of a contact center agent, the average duration of a call, the percentage of answered calls, the percentage of missed calls, and much more. Maximum contact speed and direct communication with a representative are ensured based on statistical predictions of the number and start time of calls in such a way that after the completion of one conversation, the agent has the next contact in the shortest possible time. All of these considerations command enhanced efficiency and drive sales performance. The keyword here is “predictive dialing”, a robust tool that optimizes agent productivity and minimizes idle time. Incorporate cutting-edge algorithms, promote high-quality “scripts” for effective communication, and utilize the power of “Oki-Toki” technology to revolutionize your contact center operations.
How Does the Predictive Dialer Increase Agent Efficiency?
The predictive dialing system triples the talk time and increases agent engagement up to 4/5 of their total work time compared to manual dialing modes. For instance, advanced algorithms ensure results: in an 8-hour shift, your contact center agents talk up to 6 hours each. One of the advantages is the voicemail bypass component, designed to connect agents exclusively with live persons.
Which companies consistently utilize predictive dialers and earn profits?
The predictive dialer is widely used in such niches as debt collection, promotional campaigns, surveys, BPO, insurance and any telemarketing activities and communication channels with a large database of potential customers and clients.
How to Launch a Campaign with a Predictive Dialer?
You only need to follow 3 simple steps. First, gather a team of at least 5 or more agents in one single group for a campaign. Then, upload the contact lists for your campaign. Finally, configure the settings to start the campaign instantly.
How can you find out how many clients you can dial using automatic dialing software? Set a goal, for instance, to make at least 3,000 phone calls per day. Then, let’s assume our contact ratio is 60%, that equals 1,800 live calls. Now, bear in mind that the effective working time of an agent for a 6-hour shift is about 4 hours and 12 minutes, that’s 70% of the shift. Therefore, to achieve your business goal of 1,800 live calls a day, you would need at least 15 agents for the phone campaign. Above all, the main advantage is the ability to work from anywhere in the world, whether it be from an office, home or anywhere else. The reason why it is economical and profitable is that no initial investments are required.
What key performance indicators (KPIs) do you need to track for the cloud-based predictive dialer software to ensure consistent profits?
Abandon rate (AR) stands as a paramount performance indicator, overseen and standardized by federal entities in the US, Ofcom in the UK, and numerous other developed nations. Both the FCC and Ofcom set a cap on this metric at 3%.
Globally, many regulatory agencies set this rate between 3% and 5%. Thus, Voiptime Cloud’s forecasting system swiftly detects any surges in AR, adjusting the dialing speed as necessary.
The Average answer delay (AAD) is yet another crucial metric to keep under surveillance. It indicates in seconds the waiting duration for prospective clients before they disconnect, anticipating a connection with a live representative.
Agent occupancy refers to the actual conversation time an agent logs in minutes and seconds during their entire shift.
Agent downtime represents unengaged intervals, such as awaiting a campaign kickoff, fielding incoming calls, or procuring supplementary details about potential clientele.
The Average Seizure Ratio (ASR) denotes the proportion of successful connections with live prospects versus unsuccessful dialing attempts.
What is the key difference between Predictive Dialer, Progressive Dialer, PowerDial, and Preview (callback) Dialers?
Significant distinctions exist between Predictive and Power modes of outbound dialing that you need to grasp. The goal of a predictive dialing system is to simultaneously dial the next number on the list when a conversation is expected to conclude. On the other hand, a power dialer connects agents with one consumer at a time, until they are ready for the next call. Now, the preview dialer grants the agent the opportunity to select corresponding numbers from the list. After evaluation and consideration, the agent makes a decision about the call or its absence. Besides, it provides you with information about every consumer. For instance, account details, name, address, credit card, purchase activity, etc. are all available information.