Oki-Toki Dialer for Business

Reduce response waiting time, enhance customer service, and boost sales. Utilize integrations from the marketplace, conversation analytics, and intelligent routing for making effective calls.

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What is Oki-Toki Dialer for business?

Oki-Toki Dialer for business is a system designed for optimizing (automating) the process of making outbound calls. With this, a call-center can automatically dial numbers from a pre-loaded list, thereby increasing the productivity of Agents and reducing the waiting time between calls. Oki-Toki software for outbound calling provides intelligent call routing and integration with numerous business tools – CRM, ERP, CMS, and website building platforms.

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CRM Integrations
Elevate customer service levels by integrating your business with CRM systems (customer relationship management). This will give your business an edge in working with current and future clients, strengthening your approach to sales, marketing, and service.
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Integrations with CMS WordPress, Joomla, and website builders Wix, Squarespace, Weebly
Elevate customer experience standards to a new level, allowing prompt responses to requests or applications from the site, applying automatic callbacks to enhance interaction efficiency, and deepening feedback for more accurate strategy adjustments based on customer needs.
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API Integrations
Ensure seamless two-way API integration between the Oki-Toki outbound calling solution and other business tools you use in your business, such as CRM, billing systems, or support services. Update customer data between systems and keep your Agents informed with the latest customer information.

Benefits of Dialing for Business

Applying Auto Dialing in the business sphere brings significant advantages over competitors, optimizing customer interactions. It improves the effectiveness of establishing contacts, ensures intensive utilization of Agent time up to 80%, and increases the overall time Agents spend talking by 500%. Moreover, it provides intelligent lead routing, managed priority, revenue analysis, and enhances the visibility of potential clients thanks to local Caller ID and automatic redial on failed attempts.

Increasing the Number and Quality of Contacts

The Oki-Toki Dialer service allows you to call your contact base most effectively (using dialing modes Predictive, Progressive, Preview, Powerdial, and CallBack). Call center Agents manage to process 20 times more contacts in the same time than with manual dialing.

Increasing the number and quality of contacts

Reporting and Analytics in Real-Time

Software for predictive outbound dialing offers detailed campaign reports, including detailed information about each call attempt, its duration and status, the Agent who handled the call, and everything you need to know about each call in detail. Real-time monitoring presents a complete summary of contact center productivity in real time.

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Real-Time Call Monitoring

Oki-Toki’s outbound dialing system records every conversation, which is an important quality assurance feature in cloud contact center software. The predictive dialer system allows you to communicate during any dialogue between CC Agents and clients, helping them in challenging situations. Thus, tracking Agent activity and controlling their results is easy while ensuring quality standards and achieving key performance metrics.

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Increasing Agent Occupancy to 90% of Total Time

The Auto Dialer with transfer to an Agent increases occupancy, as outbound campaign requests are automatically dialed by the dialer, and CC Agents are connected only to “live” callers, making work time used as productively as possible, with minimal downtime for Agents.

Increase the workload of operators up to 90% of the total time

Increasing Agent Talk Time by 500%

Thanks to an AI algorithm that measures average talk time, the cloud predictive dialer provides an Agent occupancy rate (time spent by an Agent on calls and related actions) of up to 80% of the total work shift duration.

Increase agent talk time by 500%

Using local Caller ID in more than 100 countries

Oki-Toki online dialer allows for flexible call routing by countries, cities, and even mobile operators. Increase customer loyalty by calling contacts only with local numbers from their network.

Using local Caller ID over 100 countries

Built-in CRM

Our contact center software includes a free CRM. It can work alongside a third-party CRM, complementing it with call Scripts and calling tools. Using the web-based dialer system with CRM, your call center Agents can easily check the caller’s data and the history of previous interactions on their screens during a call.

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Reducing call center Agent idle time between calls

The online auto dialer can track an Agent’s future availability for outbound calls, reducing call center Agent idle time, and offers another important feature for any Agent who talks with a real person during a cold call – conversation Scripts. Conversation Scripts allow call center Agents to shorten training time, ensure data collection during conversation, and apply the best practices in customer service.

Reduce call center operator downtime between calls

Automatic redial on unsuccessful dial attempts

The Oki-Toki outbound calling solution allows for flexible setting up of redialing unsuccessful attempts based on the status of the previous dial attempt. No contact will be lost, as the auto dialer will dial the contact the necessary number of times at intervals you set. When the attempt is successful, the contact will instantly be connected to an available Agent.

Automatic call back on unsuccessful dialing attempts

Boosting sales conversion rates

With manual dialing, the average conversion rate for cold calls is below 1%. Using this tool, it will be from 2.5% to 15% — a minimum increase of 2.5 times! This is achieved thanks to intelligent algorithms for detecting a “bad” contact during the call and high-speed number processing.

Increasing your conversion rate to sales

Visibility of potential clients

Oki-Toki’s Outbound Calls Platform “Hot Leads” can make incoming contacts even more visible thanks to instant alerts and notifications. When a contact becomes active, it automatically appears in the dialer assigned to the manager, with full information about its source, as well as other important additional information. All the manager needs to do is click to call, and they have the option to open the relevant Script directly in the dialer.

Visibility of potential customers

Revenue Analysis

Ideally, your Dialer provides you with revenue information by recording key data and highlighting insights using monitoring panels and reporting, so you can maximize the benefit of every call. Calls, video meets and more should be automatically logged in Salesforce or Zendesk, at a minimum.
If you or your managers need to manually input important information in Salesforce during or after calls, consider switching to a sales dialer that has built-in technology for recording key data. Transforming raw data into revenue information is key to growth. If managers do this work manually, you’re losing valuable time they could spend on sales, especially given managers spend less than 36% of their time on sales and activity registration is one of the main ways they lose time.
But if you have a computer doing this work for you in the background, managers can spend more time closing deals, and you’ll also eliminate the possibility of human error that occurs when managers manually log their calls.

Income Analysis

Call Scripts

Oki-Toki software for cloud contact centers allows creating flexible call Scripts, which will be displayed on the Agent’s screen during incoming and outgoing calls. Include all the necessary information to answer complex customer questions. This helps call center Agents follow the company’s communication standards and provide the best customer service experience.

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Client's Time Zone

This online dialer feature will help you find the best time for communication in different regions. Our dialing system allows you to specify or determine the client’s time zone by phone number, preventing possible calls at undesirable or non-working hours.

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требования
Increasing the number and quality of contacts
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Increase the workload of operators up to 90% of the total time
Increase agent talk time by 500%
Using local Caller ID over 100 countries
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Reduce call center operator downtime between calls
Automatic call back on unsuccessful dialing attempts
Increasing your conversion rate to sales
Visibility of potential customers
Income Analysis
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Why should you work with Oki-Toki's outbound calling software?

Oki-Toki is a high-quality and reliable partner for your business in the field of contact centers.

  • All-in-one solution: Oki-Toki provides not just a dialer, but a comprehensive cloud contact center platform, including integrations with other business tools. This means you won’t have to integrate different tools separately.
  • Flawless legal compliance: The program for outbound calls by Oki-Toki fully complies with telecommunications legislation requirements, ensuring your contact center operates reliably and legally.
  • High level of security: Data is protected and stored in certified data centers, encrypted, and shielded from external threats.
  • Reliability and professionalism: Oki-Toki guarantees 99.9% uptime, excellent customer service, and professional technical support.
  • Scalability: Oki-Toki allows you to quickly scale your contact center according to seasonal needs, without the necessity for additional equipment or software installation.
  • Deep analytics and reporting: Obtain detailed reports on every call, as well as the ability to monitor calls in real-time, to control Agent effectiveness and ensure high service standards.
  • Personalized approach: Oki-Toki offers features such as intelligent lead routing, so each customer is connected with the most suitable Agent.
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GDPR
This is a European standard regulating the processing and storage of personal data of EU citizens. It provides people with more control over their personal information and obligates companies to be transparent about how they use this information. The Oki-Toki service is designed with GDPR requirements in mind, ensuring full confidentiality and security of user data.
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TCPA (Telephone Consumer Protection Act)
This American law regulates telemarketing, including unwanted calls, automatic dialing systems, and text messages. It gives consumers the right not to receive unwanted commercial calls. Oki-Toki considers and complies with TCPA provisions, ensuring clients do not receive unwanted calls.
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SOC II (Service Organization Control 2)
An audit standard that evaluates company systems and processes in the cloud and other services. The main goal is to ensure the reliability of systems and customer data. The Oki-Toki service is designed with SOC II requirements in mind, guaranteeing reliable and safe operation of the system for all clients.
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All-in-one contact center software
Oki-Toki offers not just a predictive dialer, but a comprehensive cloud platform for the contact center. It was developed by experts with over 20 years of experience in telecommunications, so we know exactly what is needed for an effective call center operation.
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FCC
Cold calling is a strictly regulated niche, and the tools you use must comply with legislation. Our solution meets FCC requirements, so you can confidently use it for your cold calling strategies!
DNC compliance (Do not call)
Outgoing phone campaigns are subject to strict legal norms, and it’s critical that contact centers adhere to DNC policy. Our outbound dialing system is designed in such a way to help call center Agents stay within established restrictions; it blocks contacts from the blacklist and those who specifically asked not to be disturbed.
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Complete Security
Data is stored in a certified data center. It is fully encrypted and protected with firewalls, so you can be assured of the highest level of security.

Capabilities of Oki-Toki Dialer for Business

Real-time call monitoring. Advanced reporting and analytics. Managed lead priority. Contact’s timezone consideration. Usage of local Caller ID in over 100 countries. Increasing Agent talk time by 500%. Automated scheduling of callbacks. Visibility of potential clients. Flawless legal compliance. Easy integration with other business tools on the Oki-Toki contact center platform.

Q&A

How to upload a database into the dialer?

The database can be uploaded into the dialer in two ways — through Excel or through API integration.

How to regulate the dialing speed?

The dialing speed is regulated using the dialer’s settings. More about the dialer operation modes.

Is there a predictive dialing?

Predictive mode is available in the dialer. More about the predictive mode.

Is it possible to callback at a scheduled time?

The callback feature is available through Oki-Toki’s interactive conversation scripts or the call center Agent’s workstation.

How does time zone determination work in the dialer?

The client’s time zone is determined based on the subscriber’s phone number.

What are Auto Dialing modes? How do they differ?

Auto Dialing mode is a set of rules according to which subscriber dialing happens. Each mode differs in its dialing number settings. More about the dialer operation modes.

Is it possible to hide the number from the call center Agent?

Hiding the number is determined by access rights to the Oki-Toki contact center platform.

Is it possible to create different Scripts for different tasks for an Agent within the service?

You can create your own Scripts for sales and consultations for each project. Create your own Scripts for each project, task, or type of call More about conversation Scripts.

Which SIP communication providers can be connected to the Oki-Toki service?

Any SIP number or customer’s PBX can be connected to the Oki-Toki service via SIP protocol.

What tools are there for supervisors in Oki-Toki?

Oki-Toki service has more than 25 tools for supervisors. Reporting, dashboards, tools for listening, and monitoring the work of contact center Agents. More about supervisor tools.

Do we help with settings?

During the 14-day trial period, a technical support staff member is assigned to you who will help and train you on how to work in the system. After the start of the paid period, two tariffs for technical support are available – basic (included in the minimum tariff) and extended.

How does technical support work, is it possible to call if necessary?

Oki-Toki technical support operates every day from 10 AM to 6 PM. Main communication takes place through the ticket system inside the personal account. If necessary, you can contact a technical support staff member by voice via a convenient communication channel.

What is a cloud predictive dialer and why does it triple productivity?

This is automatic dialing software specifically created for stationary and remote contact centers with the aim of maximizing the number of contacts in the shortest time. It is perfect for telemarketing and working with leads and contacts from a cold base. It functions fully with at least five Agents for conducting a phone campaign.

How many Agents do you need for the predictive dialing system, and how does it work?

The predictive dialing system calculates the dialing pace for a group of sales managers. The program’s statistical algorithms take into account data like call center Agent availability, average call duration, percentage of answered calls, percentage of missed calls, and much more. Maximum contact speed and direct conversation with a representative are ensured based on
statistical prediction of the number and start time of calls so that after finishing one conversation, an Agent has the next contact in the shortest possible time.

How does predictive dialer increase Agent efficiency?

The predictive dialing system triples talk time and increases Agents’ occupancy to 4/5 of their total working time compared to manual dialing modes. For example, advanced algorithms guarantee results: during an 8-hour shift, your call center Agents talk for up to 6 hours each. One advantage is the component for avoiding answering machines, to connect Agents only with live people.

What companies consistently use predictive dialer and profit?

Predictive dialer is widely used in niches such as debt collection, promotional campaigns, surveys, BPO, insurance and any telemarketing events and communication channels with a large base of potential clients and customers.

How to start a campaign with predictive dialer?

You just need to do 3 steps. First, gather at least 5 or more Agents in one group for the campaign. Then, upload contact lists for the campaign. And finally, configure settings to start the campaign immediately.
How can you find out how many clients you can call using automatic dialing software? Set a goal, for example, to make at least 3000 phone calls a day. Then assume we have a contact rate of 60%, which equals 1800 live calls. Now you need to knowthat an effective working time of an Agent during a 6-hour shift is about 4 hours 12 minutes, which is 70% of the shift. Thus, to achieve your business goal of 1800 live calls a day, you would need at least 15 Agents for the phone campaign. Most importantly, the main advantage is the ability to work from anywhere in the world, be it an office, home, or another location. And the reason why this is economical and profitable is that it does not require initial investments.

What Key Performance Indicators (KPIs) of cloud predictive dialer software do you need to track for consistent profit?

Abandon Rate (AR) is one of the key performance indicators, regulated and monitored by federal bodies in the US, Ofcom in the UK, and most developed countries. FCC and Ofcom limit this indicator to 3%.

In many agencies around the world, this indicator ranges from 3% to 5%. Therefore, predictive auto dialer Oki-Toki instantly identifies sharp spikes in AR and, if necessary, slows down the dialing pace.

Average Answer Delay (AAD) – another indicator that should be regularly checked. It shows in seconds how long your potential clients wait for connection to an Agent before hanging up.

Agent Occupancy. Agent occupancy displays the actual talk time (in minutes and seconds) during the work shift.

Agent Idle Time. This is the time when an Agent is not engaged in productive work, such as waiting for a campaign to start, incoming calls, searching for additional information about potential clients, etc.

Average Seizure Rate (ASR). This indicator shows the percentage of contacts with live clients and potential clients compared to unsuccessful dial attempts.

What's the key difference between Predictive Dialer, Progressive Dialer, PowerDial, and Preview (callback) Dialers?

There are significant differences between Predictive and energetic outbound dialing modes, which you need to understand. The purpose of the predictive dialer system is to dial the next number from the list concurrently when a conversation is expected to end. In contrast, an energetic dialer connects Agents with one consumer at a time until they’re ready for the next call. Now, a preview dialer gives the Agent the opportunity to select relevant numbers from the list. After evaluating and reviewing, the Agent decides on making the call or not. Additionally, it provides you with information about each consumer. For example, available account data, name, address, credit card, buying activity, etc.

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