Industry Solutions

Financial institutions

Use auto-dialing, voice mailings, automation and integration with CRM to call existing and potential customers as quickly and efficiently as possible!

Functionality for Financial Institutions

Choose the tools necessary for the operation of a financial center or a bank!

Automatic call by robot with IVR

Use a combination of "Robot auto-dialing" and IVR (voice or regular) to familiarize customers with new services or products, as well as provide an opportunity to choose how to further develop the dialogue.

Robot auto-dialing and message playback

Make voice mailings by a robot, playing pre-recorded messages to subscribers.

Auto-dialing with transfer to the operator when the client answers

Optimize agents' work time by using auto-dialing to dial numbers. Establish a connection with the operator when the client answers.

Callback on missed calls to the incoming line

Don't miss a single call. Set up automatic callback for missed incoming calls.

Integrations to automate the call and sales process

Increase the number of sales by setting up the integration of Oki-Toki with your other systems.

Voice IVR on incoming line

Connect a voice IVR to an incoming line, set up triggers for certain words, phrases and their synonyms, and distribute calls among operators and departments.

Call Recordings

Record and listen to the conversations of operators and managers with customers to improve the level of service.

Customer customization

Address the client by name during an incoming call or provide him with the necessary information from his account (the amount of debt or credit) when calling the robot.

Integration with SMS services

Connect the necessary SMS mailing services and send the necessary information to the client directly from the Oki-Toki account.

SLA reports

Use SLA reports to control agent response time to calls.


  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 75
  • One-time fee for connecting and setting up the service

It is profitable to pay for Oki-Toki!

Pay for what you use

With our service, you only pay for what you use! More work – you pay more, and very little – your costs will be microscopic.

Loyalty account

For the use of our service, we credit c.u. to a special account. Bonus funds can be used to pay for any Oki-Toki instruments.


If you are unable to replenish your Oki-Toki account, you can always take out a loan that is enough for a week of work.


Representations in the Russian Federation and Ukraine. Services are provided under an offer agreement. Payment by bank transfer or Visa/MasterCard. Sending documents via EDI.

Reviews about Oki-Toki from other services

Oki-Toki Google Chrome browser

Oki-Toki - call center service for financial institutions

The call center for banks and other financial institutions is used for a variety of tasks and is designed to serve customers with different needs. Along with this, marketing campaigns, surveys, promotions and the collection of personal information are conducted, which the company will use for development.

Order a call center for banks and other financial institutions

Call center for financial institutions will simplify interactions with consumers and help collect information to improve banking products. Thanks to integration with CRM, the operator will be able to record the data, questions and problems of the persons who applied during the conversation.

Data collection and recording is very important, because when choosing a bank, the client pays attention not only to favorable interest rates, but also to the quality of interaction with employees. A well-designed telephone consultation system increases loyalty and allows you to quickly find gaps in service and business processes.

Use automatic dialing, voice messaging and other software features to quickly alert potential or existing customers!

What tasks of a call center for banks does Oki-Toki software solve?

Severe competition sets strict requirements for the call center in the banking sector. Financial institutions are not only concerned with selling a product, but also with retaining customers, so the tasks of a call center are often:

  • Sale of banking services;
  • Creation of additional benefits for VIP clients, for example, reduction of waiting time on the line;
  • Notification of new and services, account status and opportunities;
  • Optimization of work with credit history, notification of the need to repay a debt or other mandatory operations.

Oki-Toki helps simplify these tasks, for example, by automating outgoing calls or creating a 24-hour line to receive answers to basic questions.

Useful cloud call center features for financial institutions

  • A combination of auto-dialing and playback of a previously recorded or synthesized message will help introduce customers to new products. The voice messages played by the robot are natural and detailed. During the call, the service reads the name and other client data from the account.
  • Voice IVR for the incoming line will allow you to customize the reaction of the learning software to certain words, their synonyms and phrases.
  • A ready-made solution for a bank call center with the ability to record conversations will allow you to listen to the dialogues of operators and managers with customers to improve the quality of service.

Order a turnkey call center solution for a bank and other financial institutions by submitting an application!

Leave a request and get detailed advice from a specialist.

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