Utilize the powerful combination of ‘Robotic Auto-Dialing’ and IVR (Interactive Voice Response), be it voice-based or standard, to familiarize customers with new services or products as well as to provide them the choice of further dialogue development.
Industry Solutions
Call Center for Banks and Financial Institutions
Utilize dialer, voice broadcasts, automation and integration with CRM to swiftly and efficiently reach out to existing and potential clients!
Functional Capabilities for Financial Institutions
Choose the tools necessary for the operation of a financial center or bank!
Automated Dialing with IVR Robot
Automated Dialing and Message Playback by Robot
Conduct voice broadcasts with a robot, playing pre-recorded messages to subscribers.
Automated dialing with agent-assisted customer response
Optimize your agents’ working hours by utilizing dialer for number selection. Establish a connection with the agent the moment a customer responds.
Callback on Missed Incoming Calls
Don’t miss a single call. Set up automatic callbacks for missed incoming calls.
Integrations for Automating Call-Outs and Sales Processes
Boost your sales volume by setting up the integration of Oki-Toki with your other systems.
Voice IVR for Inbound Line
Connect a voice IVR to the incoming line, set up triggers for specific words, phrases, and their synonyms, and distribute calls among agents and departments.
Call Recordings
Record and listen to the conversations of agents and managers with customers to enhance the level of service.
Customer Personalization
Address the customer by name during an incoming call or provide them with the necessary information from their account (such as debt amount or credit) when making a robot call.
Integration with SMS Services
Connect the necessary SMS distribution services and send the required information to the customer directly from the Oki-Toki dashboard.
SLA Reports
Utilize SLA reports to monitor the response time of agents to inquiries.
Need a consultation?
Submit your request, and we'll get in touch with you shortly!
Rates
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Paying for Oki-Toki is beneficial!
Pay for What You Use
In our service, you only pay for what you use! More work – you pay more, and a little less – your costs will be microscopic.
Loyalty Score
For using our service, we credit units to a special account. You can use these bonus funds to pay for any Oki-Toki tools.
Financing
If you’re unable to top up your account in Oki-Toki, you can always take out a loan to cover a week’s worth of work.
Convenience
Representations in the Russian Federation and Ukraine. Services are provided under the offer contract. Payment by non-cash transaction or using Visa/MasterCard. Document dispatch through electronic data interchange.
NEED A CONSULTATION?
Submit your request, and we'll get in touch with you shortly!
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Cloud Service for Bank Call Center and Financial Organizations"
Oki-Toki is not just a reliable, but also a high-quality tool for contact centers of banks and financial organizations. We understand how important it is to have a full range of features that will help you streamline your contact center’s operations and ensure effective communication with clients. Oki-Toki offers a wide range of capabilities, including virtual PBX functions, interactive voice response (IVR), call recording, reporting, and much more. Our team is always ready to provide solid support and help in setting up and using the service.
h3>Oki-Toki for Financial Sector Call Centers/h3>
Oki-Toki is perfectly suited for various types of financial organizations, including banks, insurance companies, investment firms, pension funds, credit unions, leasing companies, and FinTech companies:
- Banks: Oki-Toki will assist in managing calls, and agents can handle issues related to accounts and loans, provide consultations on financial products and services, as well as resolve problems with banking operations.
- Insurance Companies: Call centers of insurance companies with Oki-Toki will be able to effectively handle customer inquiries about policies, insurance services, and payouts, explain insurance terms and requirements, and also assist in solving issues and problems related to insurance policies.
- Investment firms: Agents have the ability to timely advise clients on investments and asset management strategies, as well processing account opening requests and transactions.
- Pension Funds: Call centers of pension funds with Oki-Toki can provide information about pension rights, process applications for pension payouts and changes in pension data, as well as advise clients on pension matters and pension planning.
- Leasing Companies: Oki-Toki will empower call centers to handle customer inquiries about leasing services and agreement conditions, provide information on leasing opportunities and services, consult on leasing matters and the selection of suitable offers, as well as resolve issues and problems related to leasing transactions and payments.
- FinTech Companies: Agents, utilizing Oki-Toki, will be able to resolve customer queries regarding digital financial services and platforms, process applications and requests related to electronic payments and transfers, support customers in the usage of mobile applications and online banking, along with resolving issues and problems related to digital financial products and technologies.
We provide flexible and efficient tools for call centers of financial companies, helping them effectively process calls, improve communication with clients, and enhance service quality.
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest