Oki-Toki helps organize modern cloud call centers remotely, regardless of your location. Your operators will need nothing more than a PC or tablet with a headset.
Multi-channel call processing
The wide possibilities of Oki-Toki simplify the processing of messages coming through different channels. Proper organization will help operators quickly respond to voice and text messages. Functionality of Oki-Toki allows you to: • Set scenarios for communication with clients by prescribing standard responses and assigning queues; • Add clients to black, white and VIP lists; • Connect instant messengers, such as Facebook and Whatsapp; • Collect all calls, SMS and email in the user’s personal account for quick switching between calls and their prompt processing; • Automatically call back on unanswered calls; A cloud call center will help you no longer lose orders and customers and save 100% of incoming calls.
Analytics and CRM
Use the Oki-Toki CRM system or set up a telephony connection with an existing database. This approach will simplify the analysis of data on calls and will allow you to open a product card during a call from a subscriber. Automatic conversion of numbers to the desired format will help put things in order in the database. Also, the user will be able to choose the order of writing the phone number, add fields and tags to quickly search for the desired contacts. The capabilities of the cloud call center allow you to save complete information about the interaction with the client, which includes calls, chats and correspondence. Reporting can be downloaded in a convenient format: CSV, HTML, JSON. Oki-Toki offers a complete set of tools for monitoring the effectiveness of operators: • Personal account of the contact center manager; • Section with work standards and tariffs; • Information about bonuses and penalties; Create a standard list of questions that will be asked to customers to get an assessment of the work of the operator.
Templates and industry solutions
The capabilities of the service for call centers make it possible to simplify the work by introducing hints and scenarios for conducting a dialogue with the client. The Oki-Toki library stores ready-made conversation scripts that can be used in full or taken as a basis when preparing a guide for call center operators. Use constructors to design chats and create a database of automatic responses. Properly organized communication algorithms simplify the work of operators and reduce the period of their training. Oki-Toki is ready to provide tools for a call center in any niche: logistics, medicine, advertising, finance, law and solutions for government agencies.