We create modern cloud-based call centers remotely, regardless of the location of the agents, without any equipment, practically for free, with 24/7 technical support.

Multichannel Handling of Requests

Process voice and text requests quickly and efficiently with Oki-Toki.


Call Service Scripts

Design scripts for IVR and agents, using rules, queues, and other tools!

Different Lists for Different Tasks

Create black, white and VIP lists for each project.

Integrations and Scripts for Chat Operations

Connect convenient chats (Faceboook, Whatsapp, etc.)! Configure chat scripts for each project!

Handling Requests in the Personal Cabinet

Consolidate calls, SMS and emails in the agent's personal dashboard. Process all customer inquiries in one interface!


Automated Callback for Missed Calls

Stop losing orders and clients! Connect automatic callback when you miss a call!

Advanced CRM and Analytics

Upload your data into our CRM, build funnels, and analyze call data.

Import and Export of Phone Database

Import or export your subscriber databases to our CRM swiftly and conveniently.

Configure Your Sales Funnel

Customize different funnels for different projects, utilizing a library of templates and scripts.

Number Normalization

Get your database in a unified format after the automatic transformation of uploaded numbers.

Control of Uniqueness and Data Validation

The system will automatically check the uploaded contacts for uniqueness, as well as for any errors.

Appearance of Contacts and Custom Fields

Configure the appearance of your contacts as it suits you. Add custom fields and tags for more convenient contact management.

Customer Interaction History

Store the entire history of communication with customers (calls, correspondence, chats) in a single system.

Managing Access to Contacts

Implement various levels of access to contacts (visibility, modification), and also assign responsible agents.

Customization of Reports

Configure your call center reports as it suits you. Save settings for subsequent visits.

Report Export

Download reports in CSV, HTML, JSON formats.

Management and Control of Agents

Optimize your contact center's performance using agent control and management tools.

Agent's Personal Dashboard

Utilize the agent's personal cabinet for organizing operations, as well as for viewing reports, rankings, and statistics for each employee.

Different Lists for Different Tasks

Create black, white and VIP lists for each project.


Employment Tracking

Compile individual agent occupancy reports or consolidated reports on overall occupancy.

Standards and Tariffication

Set the working standards for agents on various projects, as well as tariffication depending on the project needs.

Rewards and Penalties

Manage bonuses and penalties for agents within the system.

Call Intercept and Monitoring

Utilize the call interception or monitoring feature for high-quality training of new agents and fine-tuning of their performance.

The Quality of Filling Out Forms or Cards

Monitor the quality of card filling in CRM or surveys within the service.

Automated Service Quality Survey

Implement the automatic survey feature that will aid in determining the service quality provided by your agents.

Simplifying Workflows with Templates and Scripts

Take advantage of ready-made templates and scripts to launch and optimize your call center operations.

Builders for Call and Chat Scripts

Utilize builders to design scripts for customer dialogues and chats.

Dialogue Builder

Construct dialogues for agents for more effective handling of requests.

Library of Ready-Made Scripts

Take advantage of the ready-made scripts available in our library. Or use them as a foundation for your own.

Templates for SMS and email

Consolidate calls, SMS and emails in the agent's personal dashboard. Process all customer inquiries in one interface!

Telephony Management

Save on communication: Connect your own providers and flexibly configure call limits and permissions.


Connecting Any Communication Providers

Choose and connect to the communication provider whose terms are more advantageous for you.

Routing Outbound Calls

Set up the redirection of outgoing calls based on agent rates and prefixes for telephony savings.

Communication Limits

Set limits on internal cabinet communication to manage your expenses.

Monitoring the Quality of Communication

Utilize only the best communication with the help of automatic quality monitoring.

Internal Alerts for Monitoring

Receive automated SMS and email alerts when you reach expenditure limits or experience a deterioration in connection quality.

Control of Permitted Directions

Configure call permissions only in specific directions to avoid excessive spending.

Detailed Call Statistics

Receive information about the cost, quantity and duration of calls directly in your personal account.

Capabilities of the Oki-Toki Cloud Contact Center

Oki-Toki helps you set up modern cloud-based call centers remotely, regardless of your location. Your agents will need nothing more than a PC or tablet with a headset.
h3>Multi-channel Communication Processing/h3>
Oki-Toki’s extensive features simplify the handling of messages coming from different channels. Proper organization will enable your agents to quickly respond to voice and text messages. Oki-Toki functionality includes:

• Setting communication scripts with clients, outlining standard responses and assigning queues;
• Adding customers to black, white, and VIP lists;
• Connecting messaging apps, such as Facеboook and Whatsapp;
• Collecting all calls, SMS, and email in the user dashboard for swift interchange between inquiries and their expedited processing;
• Auto redialing for missed calls;

The cloud call center will ensure you will no longer miss orders or customers and will save 100% of incoming inquiries.
h3>Analytics and CRM/h3>
Use the Oki-Toki CRM system or set up telephony connection with the existing database. This approach will simplify call data analysis and will allow the product card to be opened during the subscriber’s call.

The automatic transformation of numbers into the necessary format will help to order the database. Also, the user can choose the writing order of the phone number, add fields and tags for quick search for necessary contacts.

The capabilities of the cloud call center allow saving complete information about interaction with the customer, which includes calls, chats, and correspondence.

Report can be downloaded in a convenient format: CSV, HTML, JSON.

Oki-Toki offers a complete toolset for controlling the effectiveness of agents:
• Contact center manager’s personal account;
• Section with work norms and tariffs;
• Information about bonuses and penalties;

Create a standard list of questions that will be asked to the customers to evaluate the agent’s work.
h3>Templates and industry solutions /h3>
The service capabilities for call centers simplify operations, implementing tips and scripts for interacting with customers. The Oki-Toki library stores ready-made conversation scripts, which can be used wholly or as a foundation when preparing a guide for call center agents.

Utilize constructors for designing chats and creating a database of automatic responses. Properly organized communication algorithms simplify the work of agents and reduce their training period.

Oki-Toki company is ready to provide tools for call centers in any niche: logistics, medicine, advertising, finance, law, and solutions for government institutions.

Submit your request and receive a detailed consultation from a specialist.

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