ALL FUNCTIONS OF OKI-TOKI

We create modern cloud call centers remotely, regardless of the location of operators, without equipment, almost free of charge and with 24/7 technical support.

Multi-channel processing of calls

Handle voice and text messages quickly and efficiently with Oki-Toki.

Superpower
Call service scenarios

Design scenarios for IVRs and agents using rules, queues and more!

Different lists for different tasks

Create black, white and VIP lists for each project.

Integrations and scenarios for working in chats

Connect convenient chats (Faceboook, Whatsapp, etc.) Customize chat scenarios for each project!

Processing requests in your personal account

Collect calls, SMS and email in the operator's personal account. Handle all requests in one interface!

Unique
Automatic callback for lost calls

Stop losing orders and customers! Connect automatic chime when the call is lost!

Advanced CRM and analytics

Upload your data to our CRM, build funnels, analyze call data.

Import and export of telephone base

Import or export your subscriber bases to our CRM quickly and conveniently.

Set up a sales funnel

Customize different funnels for different projects using a library of templates and scripts.

Number normalization

Get your base in a single format after automatic conversion of downloaded numbers.

Uniqueness control and data validation

The system will automatically check the downloaded contacts for uniqueness, as well as for errors.

Contact appearance and custom fields

Customize the appearance of your contacts the way you want. Add custom fields and tags for easier contact management.

History of interactions with the client

Keep the entire history of communication with customers (calls, correspondence, chats) in a single system.

Managing access to contacts

Set different levels of access to contacts (visibility, change), as well as assign responsible employees.

Report customization

Customize call center reports the way you want. Save your settings for future visits.

Export Reports

Download reports in CSV, HTML, JSON formats.

Management and control of operators

Customize your contact center with agent control and management tools.

Operator's personal account

Use the operator's personal account to organize work, as well as to view reports, ratings and statistics for each employee.

Different lists for different tasks

Create black, white and VIP lists for each project.

Superpower
Employment accounting

Generate occupancy reports for individual agents or summary reports for total occupancy.

Regulations and billing

Set the standards for the work of operators on different projects, as well as billing depending on the needs of the project.

Bonuses and Penalties

Manage bonuses and penalties for operators within the system.

Intercepting and listening to a call

Use the call interception or listening feature for high-quality training of new operators and debugging their work.

The quality of filling out questionnaires or cards

Control the quality of filling out cards in CRM or questionnaires in surveys within the service.

Automatic quality of service survey

Connect an automatic survey that will help determine the quality of service by your operators.

Simplify your work with templates and scripts

Use ready-made templates and scripts to launch and optimize your call center.

Constructors for call and chat scripts

Use constructors to design dialogue and chat scripts with clients.

Dialog Builder

Compose dialogs for operators to process calls more efficiently.

Library of ready-made scripts

Use the ready-made scripts that are in our library. Or take them as a basis for your own.

Templates for SMS and email

Collect calls, SMS and email in the operator's personal account. Handle all requests in one interface!

Telephony management

Save on communications: connect your providers and flexibly set limits and permissions for calls.

Unique
Connection of any communication providers

Choose and connect the communication provider whose conditions are more favorable for you.

Outgoing Call Routing

Set up redirection of outgoing calls according to tariffs and operator prefixes to save on telephony.

Communication limits

Set communication limits within your account to control your expenses.

Communication quality monitoring

Use only the best links with automatic quality monitoring.

Internal alerts for control

Receive automatic SMS and email notifications when spending limits are reached or the quality of communication deteriorates.

Control of allowed directions

Set permissions to call only in certain directions to avoid unnecessary spending.

Detailed call statistics

Get information on the cost, number and duration of calls directly in your personal account.

Industry Solutions

We have a ready-made set of tools for organizing a contact center in every niche!

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Financial institutions
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law firms
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Microcredit and collectors
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Outsourcing call centers
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Delivery Services
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Internet shops
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Advertising agencies
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Telemarketing
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Medical centers
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State. institutions

Opportunities of Oki-Toki Cloud Call Center

Oki-Toki helps organize modern cloud call centers remotely, regardless of your location. Your operators will need nothing more than a PC or tablet with a headset.

Multi-channel call processing

The wide possibilities of Oki-Toki simplify the processing of messages coming through different channels. Proper organization will help operators quickly respond to voice and text messages. Functionality of Oki-Toki allows you to: • Set scenarios for communication with clients by prescribing standard responses and assigning queues; • Add clients to black, white and VIP lists; • Connect instant messengers, such as Facebook and Whatsapp; • Collect all calls, SMS and email in the user’s personal account for quick switching between calls and their prompt processing; • Automatically call back on unanswered calls; A cloud call center will help you no longer lose orders and customers and save 100% of incoming calls.

Analytics and CRM

Use the Oki-Toki CRM system or set up a telephony connection with an existing database. This approach will simplify the analysis of data on calls and will allow you to open a product card during a call from a subscriber. Automatic conversion of numbers to the desired format will help put things in order in the database. Also, the user will be able to choose the order of writing the phone number, add fields and tags to quickly search for the desired contacts. The capabilities of the cloud call center allow you to save complete information about the interaction with the client, which includes calls, chats and correspondence. Reporting can be downloaded in a convenient format: CSV, HTML, JSON. Oki-Toki offers a complete set of tools for monitoring the effectiveness of operators: • Personal account of the contact center manager; • Section with work standards and tariffs; • Information about bonuses and penalties; Create a standard list of questions that will be asked to customers to get an assessment of the work of the operator.

Templates and industry solutions

The capabilities of the service for call centers make it possible to simplify the work by introducing hints and scenarios for conducting a dialogue with the client. The Oki-Toki library stores ready-made conversation scripts that can be used in full or taken as a basis when preparing a guide for call center operators. Use constructors to design chats and create a database of automatic responses. Properly organized communication algorithms simplify the work of operators and reduce the period of their training. Oki-Toki is ready to provide tools for a call center in any niche: logistics, medicine, advertising, finance, law and solutions for government agencies.

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