Oki-Toki helps you set up modern cloud-based call centers remotely, regardless of your location. Your agents will need nothing more than a PC or tablet with a headset.
Multi-channel Communication Processing
Oki-Toki’s extensive features simplify the handling of messages coming from different channels. Proper organization will enable your agents to quickly respond to voice and text messages. Oki-Toki functionality includes:
• Setting communication scripts with clients, outlining standard responses and assigning queues;
• Adding customers to black, white, and VIP lists;
• Connecting messaging apps, such as Facеboook and Whatsapp;
• Collecting all calls, SMS, and email in the user dashboard for swift interchange between inquiries and their expedited processing;
• Auto redialing for missed calls;
The cloud call center will ensure you will no longer miss orders or customers and will save 100% of incoming inquiries.
Analytics and CRM
Use the Oki-Toki CRM system or set up telephony connection with the existing database. This approach will simplify call data analysis and will allow the product card to be opened during the subscriber’s call.
The automatic transformation of numbers into the necessary format will help to order the database. Also, the user can choose the writing order of the phone number, add fields and tags for quick search for necessary contacts.
The capabilities of the cloud call center allow saving complete information about interaction with the customer, which includes calls, chats, and correspondence.
Report can be downloaded in a convenient format: CSV, HTML, JSON.
Oki-Toki offers a complete toolset for controlling the effectiveness of agents:
• Contact center manager’s personal account;
• Section with work norms and tariffs;
• Information about bonuses and penalties;
Create a standard list of questions that will be asked to the customers to evaluate the agent’s work.
Templates and industry solutions
The service capabilities for call centers simplify operations, implementing tips and scripts for interacting with customers. The Oki-Toki library stores ready-made conversation scripts, which can be used wholly or as a foundation when preparing a guide for call center agents.
Utilize constructors for designing chats and creating a database of automatic responses. Properly organized communication algorithms simplify the work of agents and reduce their training period.
Oki-Toki company is ready to provide tools for call centers in any niche: logistics, medicine, advertising, finance, law, and solutions for government institutions.