ALL OKI-TOKI FEATURES

We create modern cloud call centers remotely, regardless of the location of the agents, without equipment, almost for free, and with 24/7 technical support.

Multichannel request processing

Process voice and text requests quickly and efficiently with Oki-Toki.

Superpower

Call service Scripts

Design Scripts for IVR and agents, using rules, queues, and other tools!

Different lists for different tasks

Create black, white, and VIP lists for each project.

Integrations and chat Scripts

Connect convenient chats (Faceboook, Whatsapp, etc.) Set up chat Scripts for each project!

Request processing in the personal account

Collect calls, SMS, and emails in the agent's personal account. Process all requests in a single interface!

Unique

Automatic callback for missed calls

Stop losing orders and customers! Connect automatic callback when a call is missed!

Advanced CRM and analytics

Upload your data to our CRM, build funnels, analyze call data.

Import and export phone database

Import or export your subscriber bases to our CRM quickly and conveniently.

Customize the sales funnel

Set up different funnels for different projects, using a library of templates and Scripts.

Number normalization

Get your database in a single format after automatic conversion of uploaded numbers.

Uniqueness control and data validation

The system will automatically check the uploaded contacts for uniqueness, as well as for errors.

Contacts appearance and custom fields

Customize the appearance of contacts as it suits you. Add custom fields and tags for easier contact management.

Customer interaction history

Keep a complete history of interactions with customers (calls, correspondence, chats) in a single system.

Access management to contacts

Set different access levels to contacts (visibility, modification), and assign responsible employees.

Customization of reports

Customize reports on the call center's operations as it suits you. Save settings for subsequent visits.

Export of reports

Download reports in CSV, HTML, JSON formats.

Management and control of agents

Set up the operation of your contact center with the help of agent control and management tools.

Agent's personal account

Use the agent's personal account to organize work, and also to view reports, ratings, and statistics for each employee.

Different lists for different tasks

Create black, white, and VIP lists for each project.

Superpower

Occupancy accounting

Compile reports on the occupancy of individual agents or consolidated reports on overall occupancy.

Standards and pricing

Set work standards for agents on different projects, as well as pricing according to project needs.

Bonuses and penalties

Manage bonuses and penalties for agents within the system.

Call interception and monitoring

Use the call interception or monitoring feature for quality training of new agents and debugging their work.

Quality of filling out forms or cards

Monitor the quality of filling out cards in the CRM or forms in surveys within the service.

Automatic service quality survey

Connect an automatic survey that will help determine the quality of service by your agents.

Simplifying work with templates and Scripts

Take advantage of ready-made templates and Scripts to launch and optimize the operation of your call center.

Constructors for call and chat Scripts

Use constructors to design dialogue Scripts and chat with customers.

Dialogue constructor

Compose dialogues for agents for more efficient request processing.

Library of ready-made Scripts

Take advantage of ready-made Scripts available in our library. Or use them as a basis for your own.

Templates for SMS and email

Collect calls, SMS, and emails in the agent's personal account. Process all requests in a single interface!

Telephony management

Save on communication: connect your providers and flexibly configure limits and permissions for calls.

Unique

Connection of any communication providers

Choose and connect the communication provider whose conditions are more favorable for you.

Routing of outgoing calls

Configure the redirection of outgoing calls according to tariffs and prefixes of operators to save on telephony.

Limits on communication

Set communication limits inside the cabinet to control your expenses.

Quality monitoring of communication

Use only the best connection through automatic quality monitoring.

Internal alerts for control

Receive automatic SMS and email alerts when reaching spending limits or when the quality of communication deteriorates.

Control of permitted directions

Set permissions for calls only in specific directions to avoid excessive spending.

Detailed call statistics

Get information on the cost, number, and duration of calls directly in the personal account.

Capabilities of the cloud call center Oki-Toki

Oki-Toki helps you set up modern cloud-based call centers remotely, regardless of your location. Your agents will need nothing more than a PC or tablet with a headset.

Multi-channel Communication Processing

Oki-Toki’s extensive features simplify the handling of messages coming from different channels. Proper organization will enable your agents to quickly respond to voice and text messages. Oki-Toki functionality includes:

• Setting communication scripts with clients, outlining standard responses and assigning queues;
• Adding customers to black, white, and VIP lists;
• Connecting messaging apps, such as Facеboook and Whatsapp;
• Collecting all calls, SMS, and email in the user dashboard for swift interchange between inquiries and their expedited processing;
• Auto redialing for missed calls;

The cloud call center will ensure you will no longer miss orders or customers and will save 100% of incoming inquiries.

Analytics and CRM

Use the Oki-Toki CRM system or set up telephony connection with the existing database. This approach will simplify call data analysis and will allow the product card to be opened during the subscriber’s call.

The automatic transformation of numbers into the necessary format will help to order the database. Also, the user can choose the writing order of the phone number, add fields and tags for quick search for necessary contacts.

The capabilities of the cloud call center allow saving complete information about interaction with the customer, which includes calls, chats, and correspondence.

Report can be downloaded in a convenient format: CSV, HTML, JSON.

Oki-Toki offers a complete toolset for controlling the effectiveness of agents:

• Contact center manager’s personal account;
• Section with work norms and tariffs;
• Information about bonuses and penalties;

Create a standard list of questions that will be asked to the customers to evaluate the agent’s work.

Templates and industry solutions

The service capabilities for call centers simplify operations, implementing tips and scripts for interacting with customers. The Oki-Toki library stores ready-made conversation scripts, which can be used wholly or as a foundation when preparing a guide for call center agents.

Utilize constructors for designing chats and creating a database of automatic responses. Properly organized communication algorithms simplify the work of agents and reduce their training period.

Oki-Toki company is ready to provide tools for call centers in any niche: logistics, medicine, advertising, finance, law, and solutions for government institutions.

Submit your request and receive a detailed consultation from a specialist.

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