Oki-Toki helps organize modern cloud call centers remotely, regardless of your location. Your operators will need nothing more than a PC or tablet with a headset.
Multi-channel call processing
Oki-Toki's powerful capabilities make it easy to process messages from different channels. Proper organization will help operators quickly respond to voice and text messages. The functionality of Oki-Toki allows you to:
• Set up communication scenarios with clients by prescribing standard responses and assigning queues;
• Add clients to black, white and VIP lists;
• Connect instant messengers, such as Facebook and Whatsapp;
• Collect all calls , SMS and email in the user's personal account for quick switching between calls and their prompt processing;
• Automatically call back on unanswered calls;
A cloud-based call center will help you no longer lose orders and customers and save 100% of received calls.
Analytics and CRM
Use Oki-Toki's CRM system or set up a telephony connection with an existing database. This approach will simplify the analysis of data on calls and will allow you to open a product card during a call from a subscriber.
Automatic conversion of numbers into the required format will help to put things in order in the database. Also, the user will be able to choose the order in which the phone number is written, add fields and tags to quickly search for the necessary contacts.
The capabilities of the cloud call center allow you to save complete information about the interaction with the client, which includes calls, chats and correspondence.
Reporting can be downloaded in a convenient format: CSV, HTML, JSON.
Oki-Toki offers a complete toolkit for monitoring the effectiveness of agents:
• Personal account of the contact center manager;
• Section with work standards and tariffs;
• Information about bonuses and fines;
Create a standard list of questions that will be asked to clients to get an operator rating.
Templates and industry solutions
Call center service capabilities make it easier to work by introducing prompts and scenarios for conducting a dialogue with the client. The Oki-Toki library contains ready-made conversation scripts that can be used in full or taken as a basis for preparing a guide for call center operators.
Use constructors to design chats and create an automatic response database. Properly organized communication algorithms simplify the work of operators and shorten their training period.
Oki-Toki is ready to provide tools for a call center in any niche: logistics, medicine, advertising, finance, law and solutions for government agencies.