Call center for advertising agency

Advertising agencies play a key role in helping companies achieve their marketing goals. One of the main tools in this process is an effective contact center capable of handling a multitude of client inquiries and providing timely support. A call center in the advertising realm, using modern technologies and the oki-toki service, will become an effective means for attracting clients and implementing advertising campaigns. oki-toki provides companies with everything needed for call management, client request processing, reporting, and much more.

Why an Advertising Agency Needs a Call Center

Advertising agencies help companies engage with customers and effectively convey their message to a wide audience. In this fast-paced industry, communication solutions become a key element of successful operation. A contact center can accomplish many important tasks related to customer service and supporting agency activity:

1. Better communication with clients: With oki-toki your call center will be able to communicate with clients faster and more conveniently. This ensures timely answers to client questions and supports essential communications.
2. Support for advertising campaigns: With oki-toki tools, the contact center can easily conduct advertising campaigns. Using voice messages about new offers or promotions can grab the audience’s attention and attract new clients.
3. Incoming call handling: With our system, you can easily and simply take incoming calls from clients. By setting priorities for agents, the call center can regulate which of them will receive calls.
4. Outgoing calls and dialer of clients: Agents can contact clients for order confirmation, conducting surveys, collecting feedback, or offering new advertising proposals. Outgoing calls help to strengthen relationships with clients and promote the agency in the market.
5. Reports and analysis: oki-toki provides agencies with the ability to create detailed call reports and call center analytics. These reports allow analyzing company activity, evaluating the effectiveness of marketing campaigns, and identifying trends in client inquiries.
6. Quality control: With KPI tools, you will be able to analyze service quality in your advertising agency. Using speech analytics and dialog evaluation, you can monitor agent dialogs with clients and identify areas for improvement, which will help increase your team’s professionalism.
7. Business development: A well-organized call center will contribute to business development and attract new opportunities. With oki-toki, you can conduct voice surveys, marketing research, and collect feedback from clients, which will help better understand the audience’s preferences.

A contact center enables advertising agencies to manage incoming and outgoing calls, process client requests, provide consultations, solve problems, and maintain connection with clients. Thanks to the call center, advertising companies can improve communication efficiency and attract new opportunities for business development.

oki-toki Features for Call Center in Advertising

The oki-toki service offers features that will help call centers of advertising agencies effectively manage communication with clients, improve service quality and strengthen their market position:

• Virtual PBX: In oki-toki, you can set up a virtual PBX to manage incoming and outgoing calls, route them, and provide professional client service without the need to purchase costly equipment.

• Dialer: With an automatic dialer for clients, the call center can process a large database of numbers, for instance, to conduct mass marketing research and surveys. This allows reaching a wide audience and increasing the efficiency of marketing campaigns.
• Projects: In oki-toki, you have the option to divide the call center’s work by projects. This is useful if the agency has separate tasks that require independent management and control. Each project can be hidden from other employees, ensuring confidentiality of work.
• Voice Menu (IVR): Interactive voice menu helps automatically distribute clients to the needed options and departments. In the call center, this can be used to provide information about advertising services or direct calls to certain specialists.
• Call recording and transcription: oki-toki records client calls and also saves them as transcripts. This is useful for the company, as it allows analyzing conversations with clients, clarify deal details, and train agents based on real interactions with clients.
• Chats: Employees can communicate with clients and partners in chat, providing consultations on questions or clarifying information. For example, clients can write in chat on the website or messenger, and agents will respond through the oki-toki chat system.
• Voice mailings: The program for the advertising agency can send clients voice messages, either pre-recorded or synthesized by a robot. This is useful for distributing relevant information about new advertising offers, invitations to events, or reminders about important events.
• Integration with CRM system: oki-toki can integrate with the existing CRM of the advertising agency. This will allow agents to have access to complete information about clients, conversation history, preferences, and previous orders.
• Time zone determination: You can set up automatic determination of the client’s time zone for outgoing calls and calls from the dialer. This allows agents to consider the time difference and provide clients with a convenient time for communication.
• Omnichannel: Our service supports various communication channels, such as phone calls, emails, chat on the website, and messengers. This provides flexibility and convenience in communicating with clients, allowing them to choose the most convenient method of communication.

Utilizing oki-toki tools will help the advertising agency improve the quality of call center work and achieve greater success in the advertising industry. Don’t delay – start implementing the ready solution for your call center today!