In the first case, when you need only one business process to work, if the conversation with the client is over and each subsequent call is a new substantive conversation, it is ideal for the work of the reception, customer support and help desks. The second option is needed if only one conversation script is used, it is necessary if the work with the client is of a single nature, for example, if a survey script is used. The third case is appropriate when there are several projects underway with the client, from surveys to applications, and it is necessary that they be processed independently of each other. We try to make you get the most out of using our Oki-Toki system 🙂
How many processes does a contact card have
Business process management in the CRM module of the Oki-Toki system. Several scenarios for call center business processes depending on the nature of the conversation.
What should I do if the browser does not see the “microphone” on the computer of the call center operator? Solutions in the article!More