Tools for the head of the contact center in the Oki-Toki service
Essential tools for contact center managers are real-time monitoring, flexible reporting, and process automation. Video
Contact Center Automation Tools
Use additional tools as needed
All the functionality that a call center may need in your browser!
- Multichannel call processing,
- Advanced CRM and analytics,
- telephony management,
- Management and control of operators.
And much more!
- 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- the possibility of using in conjunction with an autoinformer,
- adjustment of calls according to the time zone of customers,
- integration with external CRM,
- automatic processing of lost calls.
- recording and setting standard voice messages and greetings,
- automatic notifications of clients about the amount of debt, order, account balance,
- integration with external CRM for use when making a call (addressing the client by name, etc.),
- speech synthesis and recognition for voice messages,
- creating scripts for dialogue with customers using tone dialing,
- the ability to connect your telephony,
- posting schedule,
- connection of the call-reset function.
A tool for systematizing, controlling and automating the process of communication with customers.
- automatic messages to respondents by mail or SMS,
- automatic notifications of responsible or customers, for example, about a sale or an application,
- integration with other CRMs to collect or send data during the dialogue,
- creating your own conversation script templates,
- survey quotas,
- linking answers to contact fields in the card,
- training of employees without affecting the statistics of work projects,
- individual KPIs for operators and much more.
Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of an audio recording for verification,
- voice distortion to eliminate subjectivity,
- statistics of operators’ assessments and the work of the quality control department,
- karaoke mode (matching the text of the audio recording and highlighting the text while listening),
- tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
- tracking the compliance of the questionnaire with the transcript of the conversation.
Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!
- Automatic sending of reports at the specified time.
- Ready-made templates for all types of projects and types of work.
- Clear reports without unnecessary data.
- Division by projects.
We make convenient tools for operators to work with the client and their team. We also make it easy to evaluate work through KPI and automated payment calculation. Work with the client Call planning, Personal ringtones, the ability to listen to recent conversations, conversation scripts, integration with CRM. Teamwork Accounting for work time, Shift management, Internal chat, Ability to see the status of other users KPI and salary Display of the plan and its implementation, accrual of bonuses, Display of accruals and write-offs of funds on the virtual balance of the operator