Online Chat for Website

Multichat - manage all your chats in one place

Oki-Toki web chat services are an application for communicating with customers through messengers like Telegram, WhatsApp Business, Viber, social networks like Facebook, Instagram, email, and voice assistants using a single operator workstation and a phone app. You can integrate your business resources with Oki-Toki Multichat using REST API and get a unified access to a variety of messengers and email. Connect your landing pages and support pages with Oki-Toki widget for stable personalized communication with customers on the website. Answer their questions, guide them through the site, and use other “secret technologies” to learn more about the customer. Store all the data in one chat with customer - pages of interest, source of visit, completed orders, filled forms, call records, and message history - and you will easily navigate through the communication history.

Expand Telephony Functionality

Receive not only customer calls but also inquiries from other sales channels: chat on the website, callback request, social networks, messengers. All at once in one window: you won't miss anything, and customers can choose their preferred method of communication.

Connect your chats with Conferences, Video Conferences, and Screen Sharing

Use live video communication for support and sales! Invite to Calls, Video Chats, and Screen Sharing from email, social networks, and messengers.

Work Globally and Competently

Oki-Toki chat supports your global ambitions, so before sending, it checks the literacy of messages and automatically translates them into the visitor's language. Together, this gives our customers the ability to competently work in international markets from the first day of using our service.

How to Manage Quality in Chats?

Managing chat quality is becoming increasingly important for businesses in the rapidly developing field of online communications. To ensure business growth and improve customer service, companies must utilize automated tools such as knowledge bases and artificial intelligence, as well as tools for monitoring chat quality. Chat agents should monitor quick and efficient resolution of customer inquiries and use tools for analyzing communication with customers to identify their needs and issues.

Alerts Tool

We use the “Alerts” tool to control the chat handling regulations. For example: duration of agent wait and “in work” status. This tool creates an alert for the agent to pay attention to, then a strict reminder, and if they do not process the chat, it will be transferred to another agent. Such extreme cases are considered incidents and lower the agent's KPI.

Chat KPI

The chat handling regulations aren't the only standard determining KPI. You can form KPIs based on processed chats and sent messages, monitor compliance with the schedule for work shifts, apply speech analytics requirements or use external data sources to evaluate agents' actions.

Reports

KPI data flows into ready reports - “Reports”, intended for managers and clients. These reports contain only useful data, which makes them especially convenient for memorization.

Bonus Management

Using tools for managing quality in chats will also save time on reviewing issues, improve the overall impression of the company, and increase client trust levels. It's also important to use quality management tools in chats for both remote and office teams to control agent work more effectively and reduce the number of errors in customer communication. In any case, chat with customers for the website has many management types.

These tools reduce conflicts in relationships, simplify management, save time on reviewing issues, and allow focusing on your business growth by rules you create. Try our automation tools for quality control for remote and office teams.

How to Automate Sales and Support with Chatbots?

Support agents and sales managers perform many actions with messages throughout the day. A noticeable part of it is routine, simple but requiring attention. We at Oki-Toki have created bots for automating simple and repetitive tasks. With a simple API, you can provide information about balance, order status, book appointments, and implement other ideas for streamlining and optimizing your business. Bots in Oki-Toki communicate in the client's language, which is very important in today's global world.

Information

Using bots can improve customer information. They can welcome site visitors and inform about the operators' work schedule, as well as communicate the status of task resolution. Bots can also answer simple questions from the FAQ, which helps free up operators for more complex tasks and ensures quick and accurate answers to customer questions. All these functions help improve the quality of customer service and increase their satisfaction.

Data Collection

Bots can collect data from chats, helping companies better understand their customers and create a personalized service experience. Bots can gather information about customers, such as their contact details, location, preferences, and interests. They can also collect data on service quality, such as the response time of operators and customer satisfaction. This data can be used for analysis and improvement of customer service quality, as well as for business process planning and sales process improvements. Collecting data through bots increases a company's work efficiency and customer service quality.

Dialogues

The dialogue builder in Oki-Toki allows creating bots that replace agents in routine tasks, for example, service request registration or filling in insurance accident forms. It provides flexible logic for responses to customer requests, using various response types, such as text, images, videos, buttons, and forms. Creating dialogues in Oki-Toki accelerates the work of agents and the processing of a large volume of requests, helping to reduce customer service costs and improve service quality overall with online chat on the website.

Integration of calls, mail, social networks, and messengers.
The ability to handle multiple projects simultaneously.
Advanced tools for the supervisor of the CC, agent, and manager.
Reports, report builder, as well as smart contact center reports.
Dialer, speech analytics, conversation scripts, voice robots, chatbots, support bots, etc.
Ready connectors for seamless integration with many CRM and ERP.
Technical support with unparalleled cynicism and annoying professionalism.

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Questions and Answers

Which social networks and messengers are integrated?

Integration is available with Whatsapp, Viber, Telegram, and Line, Messenger, Meta(Facebook), Instagram.

Is there a chat for the website?

Website calling, chatbot, website callback, and the chat on the website itself are available.

Is there integration with SIP telephony?

Integration with any SIP numbers is available with flexible routing and static call tracking.

Can I test it for free?

A 14-day free trial period is available. During the trial period, a technical support staff member is assigned to help with settings and training.

API Integration

We have an extended API and flexible webhooks. With API and webhooks, you can obtain any reporting, event, or integrate a corporate chat.

What else is there for sales and consultations?

We have a dialer with predictive dialing for cold calls, dialer for mailings, voice robot, conversation scripts and analytics tools for managers.

Online Consultant for Website

Oki-Toki online chat services is a unified center for handling calls and customer messages on social networks, e-mail, on the website, and in messengers: WhatsApp, Telegram, Viber, Skype, capable of providing instant communication with your visitors. Our chat online software for websites allows users to ask questions and get quick answers without the need to use a phone or email.

Multichat

Modern business encounters the need to communicate with clients from various sources - social networks, messengers, by email, and on the website. Managing all these live chat solutions can be challenging and time-consuming. However, with the advent of multichat, the process of management has become easier and more efficient as all chats are on one site.

Multichat allows managing multiple webchat software from different sources in one place. This significantly improves the quality of customer service, as agents can promptly respond to questions and issues, leading to improved customer satisfaction levels.

Furthermore, using multichat simplifies the interaction process with clients, as there is no need to switch between different platforms. This allows agents to solve client issues quicker and more efficiently, which is a crucial factor for retaining clients.

Multichat is an effective tool for teamwork. It enables the distribution of duties and management of the work of several agents. This is particularly beneficial for companies that have a large influx of client inquiries and require quick and effective problem resolution.

Overall, the use of multichat is an important step in the modern business world. It helps manage a large number of live chat widget for website and improves customer service quality, ultimately leading to improved business overall.