- Callback mode. First, a call is made to the agent, a message is played and then a call is made to the client. This mode is used for working with VIP clients and processing hot leads.
- Progressive mode. The slowest of the modes. It works only for agents in Ready status, occupying one line per free agent. This mode does not create “dropped” calls. Mainly used for working with warm clients.
- Power dial. A method of reducing connection wait time, whereby for each agent in Ready and PCP status, the dialer occupies a specified number of lines with calls. This mode is chosen by micro-lending services and owners of “bad or generated” databases.
- Predictive mode. A mode of dynamic adjustment of the number of lines to keep agents continuously busy while keeping the proportion of “dropped” calls at a predetermined level. Effective from 15 agents on one dialer. Agent efficiency increases 2-3 times.
- Limitless mode. A mode of using lines without restrictions. Usually used for calls with IVR, notifying customers about a promotion or service
Dialer Service
Dialer - a professional tool for working with a large customer base!
Need a dialer with transfer to an agent?
- Simultaneous dialing for several projects by one group of agents.
- Manual or automatic confirmation of the dial to the required contact or decision-maker.
- Control of agent presence through CRM fulfillment.
- A library of ready-made call processing scripts.
- Entering data directly into CRM.
- Identifying the subscriber’s time zone (automatic or manual).
Need a robot dialer?
- Speech synthesis using the technologies of search engines Google and OpenAI.
- Playing messages, recorded by a narrator or synthesized by a robot.
- Designing conversation scripts for the robot and tracking responses.
- Receiving data from an external system (1C or CRM)
- Statistics on the pressing of certain keys, the percentage of the message listened to, etc.
- Identifying the subscriber’s time zone (automatic or manual detection by the number’s prefix).
Our dialer capabilities
Dialer modes
Flexible dialer settings
- Managing the number of dialing attempts. Specify for the dialer how many dialing attempts it should make for each number. This can be a certain number or until the call is successful.
- Managing the dialing attempt interval. Determine how frequently the dialer should attempt redials: every hour, every few hours, every day.
- The ability to expand the database in real-time. Add new numbers to the dialer database at any moment without stopping its operation.
Setting dialing priorities
- By the time of task creation: first new or first old.
- By the scheduled call time: the most overdue or timely first.
- By task priority: urgent, regular, low.
- By the number of attempts: maximum or minimum.
Call status management
- Automatic survey on service quality.
- Questionnaire evaluating the agent’s work quality.
- Indicators of service levels of agents and queues.
- Monitoring presence at the workplace.
- Accounting for agents’ occupancy.
- Standards for agents’ work.
- Pricing of agents’ work.
- Agents’ statuses.
- Call interception and monitoring.
Dialer management through API
- Integration with ZohoCRM, FreshCRM, Salesforces, Pipedrive, Zendesk.
- Transferring from external CRMs parameters of orders and subscriber data.
- Uploading call data and recording to CRM.
CRM and analytics
- Record voice messages yourself or with the help of OpenAI Whisper TTS robots.
- Connect your incoming calls and set up voice greetings for them.
- Notify customers about order status and delivery during outbound calls.
- Program IVR dialogues with subscribers, which may result in connection to a specific department or agent.
- Allow the subscriber to respond to IVR questions using tone dialing or voice.
Saving on communication
Connect your own IP telephony for call reception and processing. Store all inquiry information in one system!
- connection of any number of communication providers;
- routing of outbound calls by rates and prefixes of operators;
- control of allowed directions;
- setting a limit on communication expenses;
- automatic monitoring of communication quality;
- automatic SMS and email notification upon reaching expense limits or communication quality deterioration;
- reports on cost, number, and duration of calls.
DIDN'T FIND THE FUNCTION YOU NEED?
Submit an application and get more information about our service!
Rates
- Per Day
- Subscription Fee € 1,5
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1,5
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 99
One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 6
- Per day
- from 30,000 to 60,000 units. € 10
- for every 10,000 attempts
- from 60,000 units. € 1,5
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
- 5 dial modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- possibility to use in conjunction with the autoinformer,
- adjusting calls according to the client’s time zone,
- integration with external CRM,
- automatic handling of lost calls.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Oki-Toki - a call center service for automatic dialing
The dialer system helps reduce waiting time for a response, removes routine tasks from employees, and assists in processing missed calls. Use the service online: cloud technology allows employees to work from anywhere with internet access, and managers to monitor efficiency. If you want to buy a dialer service, consider the cloud software Oki-Toki.
Main advantages of the Oki-Toki service:
1. The ability to set up the dialer service 24/7;
2. 14 days of free dialer service use online, to ensure its effectiveness and the flexibility of settings;
3. Data exchange with external CRMs;
4. Connection of your own IP telephony;
5. The ability to automatically connect to an agent when the customer responds;
6. Setting the number and interval of attempts;
7. Adjust dialing depending on the customer’s time zone;
8. Auto processing of lost calls;
9. The “auto-informer” mode;
10. The ability to use several operating modes simultaneously.
Clients can choose the Oki-Toki tools they really need and pay only for what they actually use. Thus, the dialer service will not increase, but rather reduce your contact center’s costs. Below are possible types of automatic phone dialing.
Types of Oki-Toki automatic dialing
1. Automatic dialing to the number with transfer to an agent
Oki-Toki service enables automatic dialing for several projects. The online dialer service works as follows: after the customer responds, the system automatically transfers the call to an agent. The dial can be confirmed manually or automatically by the agent. To ensure the service, product offer, or service is as effective as possible, with automatic dialing to the number, an agent has access to a stored script in the library. During a conversation with a customer or buyer, a call center employee can promptly enter data into the client’s card saved in CRM.
2. Automatic robot dialing
The dialer robot is used to optimize the staff of agents, free them from the task of routine dialing, and increase the efficiency of the main line.
Typical tasks solved using automatic dialing with a voice message:
- Notification of a promotion;
- Notice of a visit (e.g., to a webinar or doctor);
- Automatic survey about service quality;
- Offering services;
- Updating the database of numbers;
- Use in the financial sector to remind of the amount of debt or repayment terms.
An Oki-Toki system user can set the robot’s behavior by specifying the required steps in the script. Depending on the need, you can order an Oki-Toki dialer robot that can play a recording or synthesize text using cloud services by Google and OpenAI, as well as: access CRM, save responses in the database, forward calls to an agent, and plan the next call.
Other advantages of Oki-Toki outbound dialing system
The dialer service for outbound calls allows setting the number of dialing attempts and intervals. An employee, whose duties include database updating, can add new numbers to it at any time or remove problematic ones: import history is preserved, uniqueness is monitored, and service fields can be added.
Automatic dialing is performed to priority numbers. Defining priority numbers for dialing implies sorting and flexible setting of the dialer service parameters such as:
- Task creation time;
- Scheduled call time;
- Region;
- Number of attempts.
Using priorities in Oki-Toki dialer helps effectively process the customer base based on business tasks. For a trial, you can order a dialer service for 14 days of free access and see the benefits of the tool!
The online dialer service data can be instantly integrated into such CRMs as ZohoCRM, Freshdesk, Zendesk, Salesforces. Using Webhooks allows informing about events occurring in the system (user actions, call results), and notifying external services via API or classic email sending.
Don’t waste time on continuous manual dialing, order a dialer online! Now, dialing a number is possible, even if the customer’s phone is almost always busy!
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
We’ve been working with Oki-Toki for over 5 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In five years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
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