Oki-Toki news digest for August-September 2020

Okie-Toki news for August-September 2020: integration with SalesDrive, Reports (BETA) available to all companies and much more. Read the digest!

Oki-Toki news digest for August-September 2020

Integration with SalesDrive

We have created a parser for interacting with data as it is transmitted via WebHook from the SalesDrive CRM system. This allows you to implement adding and deleting tasks in dialers, depending on the status set in the request. Integration

Ticket system update

The ticket system has recently been updated – it has become a little more convenient:

  • Multi-line text input (which was sorely lacking);
  • Fixed the display of multi-line structured information copied to the ticket (for example, logs).
  • Updated the rating of the post . We monitor the quality of the information that the technical support employee provides, and we would like you to use it 🙂

We are also preparing a screen demonstration and conferences in the TC, stay tuned! Update

Refreshed the appearance of the “Call log” report

We continue to make “cosmetic repairs” in the reports. This month we have been working with the "Call log" report. What has changed:

  • Now access to the call log is available when generating the “ By Functions ” report;
  • The call type is now in the “Session_ID” column with a hint ;
  • We put things in order in the call details tab “Communication nodes”.

Work on the call log is still in progress. We will make changes in a week, but in a quiet way, without news Refreshed

Reports (BETA) are now available to all companies!

Some time ago, several companies got access to new reports in Oki-Toki – Reports. Reports differ from regular reports by being self-contained and “squeezing out” information instead of a pile of pages of detailed data. As planned, the report allows you to put a couple of A4 sheets on the manager’s desk, which will give him a complete understanding of what is happening in the call center and how effective it is. In the last update, before the release of the report to the public, we added:

  • Report on dialers – useful information about working with dialers with a filter for specific dialers, queues and periods ;
  • Management within objects – a way to create an automatic report for a specific object in one click. For example, go to the dialer by which you want to receive letters with reports by mail and activate the report .

The section for managing and viewing reports is in the list of sections (at the very bottom). ReportsReports

Operplace update: manual opening of the profile

We added a button for manually opening profiles, who needs them situationally and should not pop up on the screen with every call. The button is located on the right side panel of the operator's station. camera

Event filter

The “Event Log” report displays a log of pre-configured triggers that have fired for events in the system. An extremely useful report for integrators, which until now had the main disadvantage – the lack of filtering by events. Now this is in the past and great integrators can comfortably track logs for specific triggers. Filter

Audio download link

Created a URL that, when clicked, initiates the download of the audio recording of the conversation. A link can be added to the uploaded report when the “Add link ” checkbox is activated, as well as transmitted as a webhook in integrations. Link

Mail integration plugin has been improved!

The plug-in for “Mail” integrations has been redesigned . We have added the ability to send letters to recipients that will not be visible in the mailing list, the so-called. "Hidden copy". Also, we moved the “Copy” to a separate field, which will simplify the division of recipients into recipients and notified. The previous settings remain unchanged. Plugin

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Read also

Wednesday February 26th, 2020 Predictive dialing: How does it work and how to enable predictive dialing?

How predictive calling works and how it can be useful for your business. Where predictive calling is used, how effective it is

Monday December 7th, 2020 Oki-Toki news digest for October-November 2020

During these two months, a major update of integrations, the ticket system, and separate tools for call centers has been released. Read more in the digest!