08.08.2020

Oki-Toki News Digest for June-July 2020

Oki-Toki News for June-July 2020: Service optimization, revamped report design, new pricing. Read our digest!

Oki-Toki News Digest for June-July 2020

Optimization of the Agent’s Workplace

 

We have diligently embarked on the optimization of the agent’s workplace, reducing its CPU load and resolving several issues, substantially increasing its resilience:

  • the auto-dial widget has been updated and the PD calls have been removed from the agent’s station (they were the primary load)
  • the core of the messages has been optimized; it has also become more economical

 

Revamped the Look of the “Summary Report by User Status” Report

 

For the summary report by user statuses, we arranged the agent’s occupancy statuses in separate columns – this will make details’ analysis more convenient. This display is enabled with the active “With details” filter

Oki-Toki User Status Summary Report

 

Refreshed the appearance of the “User Statuses Log” Report

 

The appearance of the tables in the “User Statuses Log” report has hardly changed since its inception and we decided to perform some minor “cosmetic repair”.

Oki-Toki User Statuses Log

 

Enhancements to the Visual and Functional Segment under “Groups”

 

After a recent overhaul of this segment, where we introduced mass user management, we decided it was time to improve its look and make it more intuitive. Additionally, the mechanism for retaining the settings has been revamped.

 

The “Status” Menu in the Auto Dialer Settings has Been Revamped

 

We’ve reassessed our approach to callback settings according to call results in order to lower the barrier for newcomers. The overly concise status table has been transformed into an interactive settings menu, designed to guide a newcomer through understanding its functions and purpose.

The “Status” Menu in Oki-Toki is redesigned

 

Major Server Optimization in Germany

 

By examining and analyzing the immense server load, we revealed a large cache of data that can be shifted to separate hardware without compromising the current level of performance quality. This has led to a reduction in server load by 20-30%!

 

New ASR Prices

 

We have reduced the price for speech recognition per segment, starting from July 13th. You can check the prices in this table, as well as in the “Service Management” section

less than 50 – 0 units.
less than 500 – 0.01 units.
less than 1000 – 0.009 units.
less than 2000 -0.008 units.
less than 4000 – 0.007 units.
more than 4000 – 0.006 units.

 

New Prices for Transcripts and API for Transcripts

Price, EuroHours24.06.2020
00.530
11.590
23180
46360
69540

 

Improved calculator informativity for used services

 

The table of used paid features in the “Service Management” section has been reworked. We have divided them into used and available, added tooltips for them, and sorted them in alphabetical order

 

Rate the news:

Read also

photo
Friday October 28th, 2022 Call Filtering in Oki-Toki

How to Conceal Test or Non-Target Calls from the Overall Statistics: A Comprehensive Guide on How the Call Filter Works in Oki-Toki

Learn More
photo
Tuesday October 18th, 2016 Automatic Number Conversion During Import

How to Set Up Automatic Number Conversion for Making Calls in a Contact Center: Key Rules and Validation.

Learn More