We are constantly optimizing Oki-Toki. But sometimes we need to change something at the core of the system. This is not very safe no matter what measures we take. Only the best of the best deal with this, following a plan, and only when it is highly necessary. This week and next, we are updating the “SIP telephony” module, which will finally allow storing SIP responses (finally moving away from the legacy of the ancient H323 protocol), optimized storage of data on calls to SIP providers, and importantly – the ability to store call data on your server.
New Server in Germany
We got a new telephony server on i9-9900K in Germany. It’s very new – all shiny and extremely agile. The average load on the cluster in Deutschland is 30%, peak at 65%. Already in operation.
Peak Call Load per Minute
It’s nice to boast about records, and even more so when these records are collective! This week, the peak load reached 8000+ calls per minute! We are scaling to cater to the appetites of our clients. Thank you for being with us!
Spoiled and Missing Records Issue Fixed
After a few days of unrest, we have conducted real-time problem monitoring and found a solution to this long-standing and complex issue. Under high load, records could be lost due to bottlenecks in the implementation of the deferred recording module. After consultations, we are writing directly without the module right onto our high-speed NVMe modules.
Assessment of Support Performance in the Ticketing System
Your feedback is extremely important to Oki-Toki, therefore we have implemented a quality assessment for ticket handling. The performance of a technical support agent can be assessed after they resolve the issue. The assessment can be made based on three criteria, on a scale of one to five stars.
Integration with AMOCRM. Completion
The integration with AMO CRM has been completed. We’ve rolled out the top five most popular scripts:
- Automatic calling of new requests from AMO CRM by Oki-Toki robot;
- Automatic calling when the deal status changes by Oki-Toki robot;
- Automatic re-dialing for new requests and connection with agent when client responds;
- Automatic re-dialing when the deal status changes and connection with an agent when client responds;
- Automatic creation of contact and deal when an event from the Oki-Toki service occurs.
You can read more in this article.