Video instruction on how to act if the hold, forward, conference, end buttons do not work. 0:11 Checking if assigned to a queue 0:26 Checking functions in the queue setup 0:40 Checking browser extensions
08.12.2020
Video series "What to do": Buttons in the operating place do not work
Video instruction on how to act if the hold, forward, conference, end buttons do not work.

Rate the news:
Read also

Friday March 12th, 2021
Overview of Customer Effort Score Indicators
Which indicators will help evaluate the customer effort score. How to implement them in the work of the call center!
Learn More
Tuesday March 27th, 2018
Voice Menu for Call Centre – How to Setup IVR
Transitioning from Button Menu IVR to Voice-Driven: Configuring Voice and Hybrid IVR in the Oki-Toki Contact Centre Service.
Learn More