17.06.2019

Call Center Agent Conversation Records

How Call Center Agent Conversations Are Stored: The Simplicity and Reliability of Google, Yandex, and Dropbox.

Call Center Agent Conversation Records

Recordings of call center agents conversations in Oki-Toki. How are files stored? Reliable and easy! The access history of your users to files is remembered! You have the ability to use either our data storage or a third-party one. We work with Google, Yandex & Dropbox. Customize the conditions yourself – choose which storage will be primary. Oki-Toki file storage Oki-Toki file storage Oki-Toki file storage 

Oki-Toki Features

If on the recordings of call center agents’ conversations the voices are similar – no problem! Our recordings are in stereo and when listening, you can hear each side separately. By the way, recently we automated the check of the presence and quality of recording of every call. If our storage is not enough for you, you can extend it! Each additional 10GB will cost you 0.10€ per day. (Oki-Toki tool costs) And remember, 10GB equals 1400 hours of recordings.

Rate the news:

Read also

photo
Friday June 10th, 2022 Customer Data Protection: Exclusive Fields in Projects

Why is it necessary to segment client information in a form? Oki-Toki will enlighten you. The result is – the agent makes fewer mistakes and works faster.

Learn More
photo
Friday September 2nd, 2022 Security: Call Center Projects”

How to Divide Call Center Projects: An Article for Supervisors and Contact Center Managers

Learn More