08.12.2020

Video Series “What to Do”: Working with User Rights

In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.

Video Series “What to Do”: Working with User Rights

In this video, we’ll cover how to work with user rights in Oki-Toki.

Section: Admin Panel.
Problem:
0:18 The user does not have access to the Oki-Toki section.
0:48 The user cannot log into the personal account.
0:34 The user sees objects that he should not see.
1:11 How to see changes made by specific user.
1:25 How to disable a user or remove them from the company.

No rating

Was this article helpful?

Read also

Video Guide Oki-Toki: Agent’s Workspace

The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.

Learn More >08.12.2020

What should the supervisor do? Tasks and training for a supervisor

How to train a new contact center supervisor? This list of requirements is rigid and universal.

Learn More >07.06.2023