In this video, we’ll explain how to manage user rights in the Oki-Toki service for contact centers, track their actions and exclude them.
In this video, we’ll cover how to work with user rights in Oki-Toki.
Section: Admin Panel.
Problem:
0:18 The user does not have access to the Oki-Toki section.
0:48 The user cannot log into the personal account.
0:34 The user sees objects that he should not see.
1:11 How to see changes made by specific user.
1:25 How to disable a user or remove them from the company.
Oki-Toki Updates for April 2019: Import Optimization, Address Book in the New Agent Workspace, Blacklist for Outgoing Calls, Integration with AMOCRM.
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Prepare for the launch of the contact center! Start with this article. In our experience, every second call center during launch commits at least one of the listed mistakes.
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