Corporate & Enterprise - Oki-Toki

Oki-Toki:
Corporate & Enterprise

These are the deployment options for those with big plans. Oki-Toki: Corporate and Enterprise - packages of products for customers demanding on the format of relations: contracts, support and conditions for providing access to information.

This page is about the contract
with service guarantees and special services

For Oki-Toki: Corporate and Enterprise packages, we prepare an agreement and an NDA agreement, discuss the terms and regulate the procedure and quality of the service and additional services.

Dedicated servers
Account manager
Domain and branding
Special operating mode
Dedicated servers

Dedicated servers provide more security than the cloud, guarantee the availability of resources for your projects. You can offer your own data center or use ours.

Account manager

Your assistant and representative in our company. It will help you learn new features, manage the project and solve emerging technical problems.

Domain and custom branding

Oki-Toki will be provided with your symbols and on your domain name. This is not a useless little thing to strengthen the opinion of the company for remote workers.

Special operating mode

For you, technical support will start work an hour earlier and finish it an hour later and will not stop it if there are problems blocking your work.

2 versions of Oki-Toki:
C&E for two customer profiles

Oki-toki: Corporate

  • Hosting in a private cloud Oki-Toki
  • All premium features included
  • Account manager
  • Domain and custom branding
  • Consistent updates and performance monitoring
  • Special operating mode of TP
  • IP-ATC cloud,
  • Private cloud payment included in usage price
  • Services Autodial, Recognition and API are paid additionally on consumption

Oki-toki: Enterprise

  • Boxed version or hosted in the client’s cloud resource
  • All premium features included
  • Account manager
  • Domain and custom branding
  • Consistent updates and performance monitoring
  • Special operating mode of TP
  • IP-PBX independent,
  • Server fees are not included in the estimate
  • Services requiring additional resources are included in the price without restrictions

Premium Services
users of corporate packages

Quality control department and automatic speech analytics
Shift management and time tracking
KPI monitoring and payroll automation
Hiding contact details from operators and logging access to records
Special reporting system for managers (reports)
Logging changes and actions of employees

FAQ

Do you have a boxed version?

Yes, it can be deployed on your server or in the cloud

Can I host it in my cloud?

Oh sure

How can I communicate with the developers?

Leave your contacts in the form “application” on the page and we will contact you.

Is the cost of integration included in the cost of the license?

Integration is paid separately

Do I need to pay anything other than the cost of the license?

There are pay-as-you-go modules, such as speech synthesis, speech recognition, and transcription.

Do you provide source code?

Not

Use additional tools as needed

Cloud call center

All the functionality that a call center may need in your browser!

  • Multichannel call processing,
  • Advanced CRM and analytics,
  • telephony management,
  • Management and control of operators.

And much more!

Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Voice mailings
  • recording and setting standard voice messages and greetings,
  • automatic notifications of clients about the amount of debt, order, account balance,
  • integration with external CRM for use when making a call (addressing the client by name, etc.),
  • speech synthesis and recognition for voice messages,
  • creating scripts for dialogue with customers using tone dialing,
  • the ability to connect your telephony,
  • posting schedule,
  • connection of the call-reset function.

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

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