Automatic reports

Is it difficult to work with reports? Does your call center need convenient reporting for the manager? Start using Reports!

Why are reports so convenient?


Automatic sending

Reports are sent to the mail every hour, day, week or month with data that needs to be monitored.


Only the most important

Reports are reports without redundant and complex data. Convenient formats in the form of text and small tables with TOP 3/5/7 indicators.


Ready templates

Ready-made sets of indicators for all types of projects and types of work. Collect reports for your needs.


Reports on individual projects

They are attached to projects, which allows you to design reports for each customer, and the projects themselves guarantee data isolation.

What information does the Reports tool contain?

Показатели входящих звонков
Incoming Call Rates

Gather KPIs, inbound occupancy, and FCR in one place. Forget Excel and summary reports, Reports will do it for you.

Показатели исходящих звонков
Outgoing call metrics

Work only for the outcome? Then you definitely need data on outgoing calls, the duration of calls and conversations, as well as the top operators who made the most calls.

Контроль автоматических звонков
Automatic call control

Dialer statistics, task dynamics for a certain period, the efficiency of attempts and the number of successful calls, the top operators by the number of lost calls, the top longest calls and the top numbers with the most attempts.

Учёт стоимости звонков
Communication costs (by projects)

Control communication costs on each project or advertising company, eliminating the surprise of exceeding the budget limit. Get the TOP10 longest calls to your email.

Данные о рабочем времени операторов
Operator time data

Monitor team activity using a detailed report on the overall workload of the call center. Study the involvement of operators in the work, receive data on leaders and laggards by mail.

Международные показатели
International indicators

Track the work of the call center using the popular international KPI metrics AHT, ATT, ASA, OCC and others, which are used by all large companies.

Use additional tools as needed

Cloud call center

All the functionality that a call center may need in your browser!

  • Multichannel call processing,
  • Advanced CRM and analytics,
  • telephony management,
  • Management and control of operators.

And much more!


The omnichannel platform combines calls, web chats, email, social networks, instant messengers and mobile applications. In such a unified environment, it is very convenient for people to work, and the combined data creates the conditions for the work of bots – reliable and functional assistants.

  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Speech analytics

Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!

  • automatic selection of an audio recording for verification,
  • voice distortion to eliminate subjectivity,
  • statistics of operators’ assessments and the work of the quality control department,
  • karaoke mode (matching the text of the audio recording and highlighting the text while listening),
  • tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
  • tracking the compliance of the questionnaire with the transcript of the conversation.

Reviews about Oki-Toki from other services


Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling


Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.



Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.



Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Automatic reports in Oki-Toki

Reports are indispensable for managing every call center process. If there is no information, it is impossible to track the dynamics of work, promptly intervene to resume it, control the constancy of quality or efficiency indicators. You can read more about our call center reports here.

But the usual reports have drawbacks.

No. 1. Reports in tabular or graphical form have a formal form and require involvement in the process and knowledge of its features in order to understand what is happening, well, or a commentator, or at least comments. In general, it is unclear and often redundant. The second drawback of many reports is that they do not have the ability to summarize information from different parts of the systems: sales, employment, communications. It is necessary to download the data, enter it into excel and form a summary of key indicators. It’s inconvenient and this causes errors. The third problem is providing information for customers. In pink dreams, reports are prepared automatically and sent to the post office. But often this is not the case – either there is no automation or mail is “inconvenient”. There is a problem – you need to solve it!

Reports in Oki-Toki is a new type of instant reports for managers and customers.

  1. Reports display information that is written in an understandable language
  2. Add the necessary sections, choose the indicators (KPIs) you need
  3. Receive automatic reports by email every hour, day, week or month
  4. Study the dynamics of changes in important call center indicators.

Create your Reports by collecting only the information you need. Monitor the work of your CC and analyze the dynamics of changes in important KPIs.

Leave a request and get detailed advice from a specialist.

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