Oki-Toki Price List

Prices are indicated in Billing Currency for 1 day of Service use

Billing Currency — a unit of the billing system — a conditional “euro”, for the purposes of the Contract equated to the euro of the Euro zone (1 conditional “euro” = 1 euro of the Euro zone).

(Definition from “Public Offer”. Other terms encountered in this document are also used in the meanings defined in the “Public Offer” and “Commercial Agreement”.)

A permanent bonus with a recharge from:
1 000 EUR  + 100 EUR; 2 000 EUR  + 250 EUR; 3 000 EUR  + 400 EUR to your account.

Primary Functions

  • Subscription Fee

    Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.

    €1.50 Per Day
  • Agent's Workspace

    For 1 agent per day. Agent on the auto dialer — €2 per day (+€0.50)

    €1.50 Additional Payment
  • Activating and Setting up the Service

    One-time fee for service connection and setup

    € 99 One-Time Payment

Additional Features

  • Ports in the GSM Gateway
    € 1 For 1 port
  • SMS Dispatch Module
    € 2 Per Day
  • Additional Storage for Conversation Records

    For every additional 10 GB, beyond the 10 GB included in the subscription fee.

    € 0,2 Per Day
  • Call Transcripts

    The first 30 minutes a day are free. Up to 120 minutes a day — €2, up to 360 — €4, up to 540 — €6; from 540 minutes — €0.60 for every 60 minutes.

    € 2 / 4 / 6 Per Day
  • Extended Data Retention

    Data is kept for 6 full calendar months at no extra cost: reports, contacts and system objects (users, queues, auto-dialers). Longer retention, per day: 12 months — €1.50, 18 — €3, 24 — €5, 36 — €7.20, 60 — €12.

    € 1,5 – 12 Per Day

Additional Tariffing for the Number of Attempts at Auto-Dialing

  • from 0 up to 500 pieces.
    Included in the subscription Per day
  • from 500 to 30,000 units.
    € 6 Per day
  • from 30,000 to 60,000 units.
    € 10 Per day
  • from 60,000 units.
    € 2 for every 10,000 attempts

Premium Features

  • Determining a Customer's Time Zone
    € 2 Per Day
  • Priority Queue for VIP Customers
    € 2 Per Day
  • Personal Domain
    € 2 Per Day
  • Cloud Backup
    € 2 Per Day
  • Dedicated Server

    For a single server. It can be used for multiple modules or functions simultaneously (for instance, for CRM and Dialer).

    € 12 Per Day
  • Daily Rules for Auto-Dialling
    € 2 Per Day
  • Unlimited reports up to 10 pcs
    Included in the subscription
  • Unlimited Reports from 10 Units
    € 2 for every 10 reports

Speech Recognition (for individual segments ranging from 1 to 15 seconds)

  • Oki-Toki: from 0 to 50 units.
    Included in the subscription per day
  • Oki-Toki: from 51 pcs.
    € 0,02 per day
  • Google: from 0 to 50 units.
    Included in the subscription per day
  • Google: from 51 pcs.
    € 0,03 per day

Speech Synthesis (Behind the Symbols of Printed Text)

  • from 0 to 1000 units.
    Included in the subscription Per Day
  • from 1,000 to 5,000 units.
    € 2 Per Day
  • from 5,000 to 10,000 units.
    € 4 Per Day
  • from 10,000 to 20,000 pieces.
    € 6 Per Day
  • from 20,000 to 30,000 pieces.
    € 8 Per Day
  • from 30,000 to 60,000 units.
    € 12 Per Day
  • from 60,000 units.
    € 2 For every 10,000 characters

API Requests

  • up to 1,000 pcs.
    Included in the subscription Per Day
  • From 1,000 to 10,000 units.
    € 1 Per Day
  • from 10,000 to 50,000 units.
    € 2 Per Day
  • from 50,000 to 100,000 pieces.
    € 4 Per Day
  • from 100,000 pcs.
    € 0,4 for every 10,000 inquiries

Calculate Service costs with the online calculator!

Paying for Oki-Toki is profitable!

At Oki-Toki, there is no single price for everyone. Each client pays according to their usage.
Pay for what you use
In our service, you pay only for what you use! More work - you pay more, and very little - your costs will be microscopic.
Loyalty Account
For using our service, we credit u.c. to a special account. Bonus funds can be used to pay for any Oki-Toki tools.
Lending
If you are unable to replenish your Oki-Toki account, you can always take a loan, which will be enough for a week of work.
Convenience
Services are provided under an offer contract. Payment via bank transfer or Visa/MasterCard. Document delivery through EDI.

Industry Solutions

We have a ready toolset for setting up a contact center in every niche!

Financial Institutions

Legal Firms

Microfinancing and Debt Collectors

Outsourcing Call Centers

Delivery Services

Online Stores

Advertising Agencies

Telemarketing

Medical Centers

State Institutions

Reviews on Oki-Toki from Other Services

Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.

An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.

Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.

We’ve been working with Oki-Toki for over 5 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In five years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.

We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.

There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.

How much does using the Oki-Toki cloud service cost

The main feature of the Oki-Toki cloud call center is the ability to pay only for the modules and functions you need. Moreover, you can easily manage the size of your cloud call center by adding or removing agents with just a few clicks.

So how do you find out what the costs will be?

If you have a continuously operating call center, with many and varied tasks, we recommend using our calculator for an approximate expenditure estimate. If you make few calls, you pay only the €1.50 daily subscription plus agent seats for the days your agents work.

Moreover, we offer users the opportunity to:

  • Use bonus funds to pay for any tools;
  • Take a loan for a week if, for some reason, there is no possibility to replenish the account;
  • Get services under the offer contract, paying with Visa/MasterCard;
  • Receive documents through EDI.

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