The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
The Agent’s Workspace – an overview of the key features of the Oki-Toki tool for in-house and outsourcing contact centers.
0:11 Access to the microphone and pop-up windows
1:18 Right sidebar
1:37 Widgets
2:21 Agent’s work statistics
2:36 How to make a call
Link to the agent’s workspace (only for registered users of the service).
Read our other publications on agent work in the contact center!
Was this article helpful?
How to transform a “bad” call center agent into a “good” one?
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
Learn More >17.06.2024
Step-by-step guide to creating an effective sales department from scratch
How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki
Learn More >06.08.2025