Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
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What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
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How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
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What to do if there is silence between the agent and the client, effective communication methods and useful tips for the call center.
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Why does a call center need user groups, how to add agents to them, how to configure them wisely, and where to apply.
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How an agent can gain trust and establish contact with a client, useful tips and recommendations for call center employees.
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