Work agent in a call center

Complete guide to Oki-Toki CRM Form — setting up scripts, agent permissions, priorities, triggers, and automated actions.

How to build a sales department: step-by-step plan, tips and recommendations from Oki-Toki

What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.

How to develop active listening skills with 4 exercises, tips, and recommendations for working with call center clients.

How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.

What does the adaptation of agents and sales managers in the call center look like?

How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.

DataMixer – a new Oki-Toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!

How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.

How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.