Agent work in a call center
Articles for agents and supervisors: agent work with calls and chats, conversation scripts, speech analytics, quality control and KPI, troubleshooting agent settings, how to work remotely and other useful things.
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Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.More
Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!More
Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.More
What is a conversation script for a contact center operator and how to use it in Oki-Toki.More
Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.More