Agent work in a call center
Articles for agents and supervisors: agent work with calls and chats, conversation scripts, speech analytics, quality control and KPI, troubleshooting agent settings, how to work remotely and other useful things.
This category is related to products:
“Auto Dialer”, “Smart Reports”, “Cloud Contact Center”, “Call Evaluation”, “Conversation Scripts”
Sales script is the most popular type of script used by teleshops, CPA networks, microfinance, collection companies, etc.
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Detailed instructions on how to set up a dialogue script in the service for internal and outsourcing Oki-Toki contact centers.
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How to set up the work of an operator, create a profile for him in Oki-Toki, add him to a group and what to grant access to.
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Top 10 sales phrases for contact center agents that will increase the conversion of calls into sales. Take note!
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Remote management of agents with the Oki-Toki cloud service, agent motivation, capabilities, advantages, and 3 successful case studies.
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Questionnaire for the survey (CATI) – a linear script for interviews. It is more often used in opinion polls, assessments of the quality of services or loyalty programs.
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What is a conversation script for a contact center operator and how to use it in Oki-Toki.
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How to identify speech errors in the work of a call center operator using the Oki-Toki speech analytics tool, direct and inverse search.
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Discover everything about successful cold sales: strategies, methods, tools, as well as avoiding common mistakes and pitfalls.
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What updates has Oki-Toki rolled out this year? “Chats”, AI, robot-agent and other important tools in our service for contact centers.
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