Work agent in a call center
Materials for operators and supervisors: working with calls and chats, sales scripts, speech analytics, quality control and KPI, workplace setup, remote work, and useful tips.
This category is related to the products:
«Dialer», «Smart reports», «Cloud call center», «Call scoring», «Conversation scripts»
Popular
06.08.2025
Step-by-step guide to creating an effective sales department from scratch
Preparing for the launch of a sales department? Five practical steps from Oki-Toki for a successful start.
07.07.2025
What is cold calling? A clear definition
What cold calling means in 2025 and how Oki-Toki makes it work—smart scripts, CRM tools, and auto-dialers to boost sales efficiency.
21.01.2025
Active Listening: How to Teach an Agent to Listen to the Client
How to Develop Active Listening Skills with 4 Exercises, Tips, and Recommendations for Working with Call Center Clients.
15.12.2024
How to Separate Call Center Projects: An Article for Supervisors and Contact Center Managers, Features and Settings in Oki-Toki.
05.10.2024
How to Improve the Performance of Contact Center Agents
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
11.09.2024
DataMixer: How to create a report for a call center?
DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
16.08.2024
“Occupancy”: agent workload in call centers
How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
17.06.2024
How to transform a “bad” call center agent into a “good” one?
How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
13.06.2024
How to Approach Conflict Clients
What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
27.05.2024
Customer Support Chat: Omnichannel Chat in Oki-Toki
Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.