Work agent in a call center
Articles for agents and supervisors: agent’s work with calls and chats, conversation scripts, speech analytics, quality control and KPIs, troubleshooting agent settings, how to work remotely, and other useful information.
This category is related to the products:
“Dialer”, “Smart Reports”, “Cloud Call Center”, “Call Scoring”, “Conversation Scripts”
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
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DataMixer – a new oki-toki tool that will simplify your reporting work. Read in the note what it’s for and how to set it up!
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How to determine the occupancy rate of call center agents and set up the “Occupancy” indicator in the Oki-Toki service.
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How to Increase Motivation and Engagement of Agents, Useful Tips for Hiring, Efficient Training, and Support.
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What are the clients of the call center and how to work effectively with them. Simple and useful tips for operators on building trust and maintaining peace of mind.
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Discover how the omni-channel platform Oki-Toki helps call centers expand communications and improve agent productivity by integrating telephony, messengers, social networks, and email in one window.
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Email Template for Sales Script – A Tool for Automated Sending of Emails from the Conversation Script, on Event or via API.
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How to check the working hours of agents, view the report of one user’s status history at the workstation, settings and features in Oki-Toki.
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How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.
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How to support an agent after a difficult conversation with a client: tips and tricks on how to cope with emotions after an angry call.
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