10.03.2020

Oki-Toki News Digest for February 2020

Oki-Toki News for February 2020: New Features, Reports and Database Import Optimization, and Enhanced Conversation Scripts. Read our Digest!

Oki-Toki News Digest for February 2020

Bulk List Operations

Added a simple but useful function of bulk deletion and adding numbers to the lists. It is located inside the list in the Management tab. Massive

Filter by import number

We expanded the list of reports in which you can filter data by import number. Now there is a filter in the reports: Call log (Queues and calls); Summary report (Queues and calls), Summary report on tasks (Dialer), Attempt log (Dialer).

Optimization of reports asd sec and routing

We have completed the next stage of the overall optimization of the service. This time the optimization touched upon the reports located in the sections Users, Queues and calls and SIP-telephony. Reports load faster and are able to handle a much larger amount of data.

Improved work with scenario cubes in integrations

The news will please those who regularly encounter setting up events that are triggered by the passage of a call through the call script cube. Previously, you had to look for its unique ID in the source code of the script page. We put things in order and now you can find the desired cube from the droplist inside the searchable event. Improved

Small Database Import Optimization

A feature of bulk import is a pause before the start of data loading, which can last up to a minute. This is due to the global queue for loading imports into our database. Since many clients use imports to load many small databases, we have created a separate queue for small imports (up to 200 tasks), which are imported almost without delay. Such imports are marked with the Manual tag. Optimization

Rate the news:

Read also

photo
Tuesday March 23rd, 2021 Possible problems when implementing the CC platform

The Story of the Call Center Launch: The challenges encountered while implementing Oki-Toki and how we resolved them!

More
photo
Thursday February 11th, 2021 How many agents does your contact center need?

How many agents do you need for your call center? A handy checklist to help you figure it out.

More