Efficient ‘Reports’: the entire Contact Center on an A4 page

How to Create an Effective Call Center Report. Maintain your management informed with comprehensive reports.

Efficient ‘Reports’: the entire Contact Center on an A4 page

Rapports – an effective report on key performance indicators of the contact center in the landscape sheet format. An excellent format for management.

Use a rapport if you don’t want to spend time analyzing different reports!

  • A rapport provides all and only necessary data about the company’s operation.
  • The data accumulates over a period of time (day/week/month/year), and the rapport values retain a history of changes.
  • Rapports are stored for a long period of time, we don’t even know how long, and data from reports for only half a year.
  • Tracking changes allows for a dynamic view of the company’s performance. This helps to timely identify mistakes and weaknesses for swift intervention or, for instance, to re-review the company strategy.
  • A rapport can be received via email, by adjusting automatic delivery.
  • A rapport is automatically and regularly created. Convenient, isn’t it?

This article is related to the product “Smart Reports”

How to create a rapport

  1. Navigate to the “Reports” section and click on “New Report”. 
  2. Specify the company performance indicators you wish to track Effective Reporting: Preparing a Report 
  3. The final step is to add/remove sections from which the report will be formed Effective Reporting: Choose the data you want to track

Report is ready

  • During the specified period, you will receive a compact report on the key metrics to your email – an effective report.
  • You will be able to observe the company’s metrics dynamics and compare them with previous periods.
  • You no longer need to generate a report each time — it will automatically be sent to you.
  • You can change the report generation conditions at any time, changes are applied immediately Efficient reporting: fine-tuning the display settings of the section

Take advantage of the report – it is a convenient, lightweight and effective control tool.

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