18.01.2016

How to Connect a SIP Number to a Call Center: All You Need to Know

Connecting a SIP number to a contact center in the Oki-Toki system. SIP registration. How to control the connection (registration).

How to Connect a SIP Number to a Call Center: All You Need to Know

Good morning! We want to test another telecom operator, what do we need from them to connect? Contact technical support if you have any doubts and we will help you. There are two main connections.

By registration (SIP Register)

With this method, the telecom operator needs: login, password and address to connect to their server.

By trunk (SIP Trunk)

In this case:

  1. The telecom operator requires an ip address and a caller ID number for unique authorization on their server.
  2. The telecom operator needs to report the addresses of our servers: 46.4.36.194.

Limit Reliability Warning

When using a trunk type connection, connections are used between fixed ip addresses, the Oki-Toki system and the telecom operator, which is bad for creating a fail-safe system. The Oki-Toki system automatically transfers the connection between its servers in the event of an overload or failure of one of them, which is impossible with a trunk connection. Sometimes, i.e. rarely, the telecom operator can organize a trunk with several servers, ask the operator about this – you might be lucky.

How to control the connection (registration)?

In our system, if you use connections of the sip-registration type, you can receive notifications by mail about the disconnection with the telecom operator and visually see the connection status, which is not the case with a trunk type connection and you can see the history of registrations (connections) in the Registration report.

Rate the news:

Read also

photo
Thursday February 11th, 2021 How Many Agents Does Your Contact Center Need?

How Many Agents Does Your Call Center Need? A Handy Checklist to Help You Calculate.

Learn More
photo
Friday August 16th, 2019 Oki-Toki News Digest for July 2019

In July, we focused on several tasks. We worked on the ability to authorize through social networks and manage tasks in auto-dials. More details in the digest!

Learn More