The Workstation of an Agent: An Overview of Main Functions for Internal and Outsourcing Contact Centers Oki-Toki.
The Agent’s Workspace – an overview of the key features of the Oki-Toki tool for in-house and outsourcing contact centers.
0:11 Access to the microphone and pop-up windows
1:18 Right sidebar
1:37 Widgets
2:21 Agent’s work statistics
2:36 How to make a call
Link to the agent’s workspace (only for registered users of the service).
Read our other publications on agent work in the contact center!
It’s common knowledge that a theatre begins with a hanger, similarly, an outsourcing contact centre begins with a website, one that allows some preliminary conclusions to be drawn about the provider.
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How the Oki-Toki cloud service ticket system works, solving call center problems using tickets (cards describing the error).
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