Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
Video instruction on what to do if an agent is not receiving incoming calls or calls from the auto-dialer:
0:10 Checking the agent’s status
0:16 Checking if the agent is assigned to a queue or auto-dialer
0:34 Working with scripts
There are many useful videos on our YouTube channel. Subscribe now.
Discover how predictive dialing works and how to easily connect predictive dialing to optimize your call center’s operations.
Learn More
What does the adaptation of agents and sales managers in the call center look like?
Learn More