08.12.2020

The Video Series: What to Do When an Agent Doesn’t Receive Calls

Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls

The Video Series: What to Do When an Agent Doesn’t Receive Calls

Video instruction on what to do if an agent is not receiving incoming calls or calls from the auto-dialer:

0:10 Checking the agent’s status
0:16 Checking if the agent is assigned to a queue or auto-dialer
0:34 Working with scripts

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