Get ready for the launch! Start with this article. In our experience, every second call center makes at least one of the mistakes listed below during launch.
20.11.2020
Top 9 Mistakes When Starting a Call Center
Get ready for the launch! Start with this article. In our experience, every second call center makes at least one of these mistakes during launch.

Rate the news:
Read also

Thursday June 6th, 2019
Oki-Toki News Digest for May 2019
Oki-Toki news for May 2019: billing update, new server in Germany, integration with amoCRM and other service improvements. Read more in the digest!
More
Wednesday May 6th, 2020
The browser does not see the microphone of the call center operator: solving the problem
What should I do if the browser does not see the “microphone” on the computer of the call center operator? Solutions in the article!
More
1. "Do everything for me"
2. Replacement of "horses in the crossing"
3. Simultaneous launch of several projects
4. Lack of a clear goal
5. Haste
6. Lack of Operators
7. Software that can't be scaled
8. Exaggerated expectations from the software
9. “I will create a call center to improve the quality of service”
Useful tips or how to get the best service from a supplier