- Callback mode. First, a call is made to the agent, a message is played, and then the client is dialed. This mode is used for working with VIP clients and processing hot clients.
- Progressive mode. The slowest of the modes. It works only for agents in the Ready status, occupying a line for a free agent. This mode does not create “dropped” calls. Mainly used for working with warm clients.
- Power dial. A method of reducing waiting time for connection, where the dialer occupies a set number of lines for each agent in Ready and PCP status. This mode is chosen by microloan services and owners of “bad or generated” databases.
- Predictive mode. A mode of dynamic adjustment of the number of lines for constant loading of agents while keeping the share of “dropped” calls at a predetermined level. Effective from 15 agents on a single dial-up. The efficiency of agents increases 2-3 times.
- Limitless mode. A mode of using lines without restrictions. Usually used for calls with IVR, notifying clients about a promotion or service
Automatic dialing
Dialer - A professional tool for working with a large client base!
Need dialer with transfer to an agent?
- Simultaneous dialing for several projects by one group of agents.
- Manual or automatic confirmation of dialing to the required contact or decision-maker.
- Control of agent presence by filling out CRM.
- A library of ready-made call processing scripts.
- Entering data directly into the CRM.
- Determining the subscriber’s timezone (automatic or manual).
Need robotic dialer?
- Speech synthesis using Google and Yandex search technology.
- Playing back messages recorded by a narrator or synthesized by a robot.
- Designing robot conversation scripts and tracking responses.
- Receiving data from an external system (1C or CRM)
- Statistics on pressing specific keys, the percentage of the message listened to, etc.
- Determining the subscriber’s timezone (automatic or manual by prefix of the number).
Capabilities of our dialer
Dialer modes
Flexible dialer settings
- Management of dialing attempt numbers. Set for the dialer how many dialing attempts it should make for each number. It can be a specific number or until the call is successful.
- Management of dialing attempt intervals. Determine for the dialer how often it should attempt to redial: once an hour, every few hours, daily.
- Ability to expand the database in real-time. Add new numbers to the dialer’s database at any time, without stopping its operation.
Dialing priority settings
- By task creation time: first new or first old.
- By the scheduled call time: the most overdue or first on-time.
- By task priority: urgent, regular, low.
- By the number of attempts: maximum or minimum.
Call status management
- Automatic survey on service quality.
- Agent service quality rating survey.
- Service level indicators of agents and queue.
- Control of presence at the workplace.
- Accounting for agents’ busyness.
- Agents’ work standards.
- Agents’ work tariffication.
- Agents’ statuses.
- Call interception and listening.
Dialer management through API
- Integration with RetailCRM, Leadvertex, Bitrix24, amoCRM (soon).
- Transmission of order parameters and subscriber data from external CRMs.
- Data upload about the call and recording in CRM.
CRM and analytics
- Record voice messages yourself or with the help of Yandex TTS robots.
- Connect your inbound calls and customize voice greetings for them.
- Notify clients about order status and delivery during outgoing calls.
- Program the IVR dialogue with the subscriber, which may result in connection to a specific department or agent.
- Allow the subscriber to respond to IVR questions using tone dialing or voice.
Saving on communication
Connect your own IP telephony for receiving and processing calls. Store all call data in one system!
- connection of any number of communication providers;
- routing outgoing calls according to tariffs and operators’ prefixes;
- control of allowed directions;
- setting a limit on communication expenses;
- automatic monitoring of communication quality;
- automatic SMS and email notification upon reaching expense limits or when communication quality worsens;
- reports on cost, number, and duration of calls.
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Rates
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 4,5
- Per day
- from 30,000 to 60,000 units. € 7.5
- for every 10,000 attempts
- from 60,000 units. € 1,2
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
- 5 dial modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- possibility to use in conjunction with the autoinformer,
- adjusting calls according to the client’s time zone,
- integration with external CRM,
- automatic handling of lost calls.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Oki-toki - call center service for automatic dialing
The dialer system helps reduce waiting time for a response, relieve staff of routine tasks, and assists in handling missed calls. Use the service online: the use of cloud technologies allows employees to work from any location with internet access, and managers to control efficiency. If you want to buy a dialer service, consider the cloud-based software Oki-toki.
Main advantages of the Oki-toki service:
1. The ability to set up the dialer service in 24/7 mode;
2. 14 days of free online dialer service use to ensure its effectiveness and flexibility of settings;
3. Data exchange with external CRMs;
4. Connection of your own IP telephony;
5. The ability to automatically connect to an agent upon a client’s response;
6. Setting the number and interval of attempts;
7. Adjustment of autodial according to the customer’s timezone;
8. Auto-processing of lost calls;
9. The “auto-informer” mode;
10. The ability to use several modes of operation simultaneously.
Clients can choose the Oki-toki tools that they really need and pay only for what they actually use. Thus, the dialer service will not increase, but on the contrary, reduce the costs of your CC. Below are the possible types of automatic dialing by phone.
Types of automatic dialing by Oki-toki
1. Automatic dialing to a number with transfer to an agent
The Oki-toki service allows performing automatic dialing for several projects. The online dialer service operates in such a way that after a customer answers, the system automatically transfers the call to an agent. The agent can confirm the call manually or automatically. To make service maintenance, product, or service offerings most effective, during automatic dialing to a number, the agent has access to a script stored in the library. During a conversation with a client or customer, a call center employee has the opportunity to promptly enter data into the customer’s card saved in CRM.
2. Automatic dialing by robot
The robot dialer is used to optimize the staff of agents, free them from the task of routine dialing, and increase the efficiency of the main line.
Typical tasks solved by automatic dialing with a voice message:
- Notification about promotions;
- Alert about a visit (for example, to a webinar or doctor);
- Automatic survey on service quality;
- Offering services;
- Updating the number database;
- Use in the financial sector to remind of the debt amount or repayment terms.
The user of the Oki-toki system can configure the robot’s behavior by writing the required steps in the script. Depending on the need, you can order the Oki-toki dialer robot that can play back a recording or synthesize text using Google and Yandex cloud services, as well as: reference to CRM, save responses in the database, redirect the call to an agent and plan the next call.
Other advantages of the Oki-toki outgoing dialer system
The dialer service for outgoing calls allows setting the number of dial attempts and the intervals of dialing attempts. An employee responsible for updating the database can add new numbers to it at any time or remove problematic ones: the history of imports is saved, uniqueness is controlled, and service fields can be added.
Automatic dialing is carried out to priority numbers. Defining priority numbers for dialing implies sorting and flexible settings of the dialer service according to such parameters:
- Task creation time;
- Scheduled call time;
- Region;
- Number of attempts.
Using priorities in Oki-toki dialing helps efficiently process the customer base according to the business tasks. For testing, you can order a dialer service for 14 days of free access and see the benefits of the tool!
The online dialer service data can be immediately integrated with such CRMs as: RetailCRM, Leadvertex, Bitrix24, and amoCRM. The use of Webhooks allows informing about the events happening in the system (user actions, call results), and notifying external services using API or traditional letter sending via email.
Do not waste time on continuous manual dialing of a subscriber, order dialing online! Now, calling a number is possible, even if the client’s phone is almost always busy!
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest