The Oki-Toki auto dialer lets you work through your contact base in the most effective way, using the Predictive, Progressive, Preview, Powerdial, and Callback dialing modes. In the same amount of time, agents can handle up to 20 times more contacts than with manual dialing.
Oki-Toki Dialer for Business
Cut response wait times, improve customer service, and increase sales. Use marketplace integrations, conversation analytics, and intelligent routing to make every call more effective.
What is the Oki-Toki Dialer for Business?
Oki-Toki auto dialer software for business is a system designed to optimize and automate outbound calling. With it, a call center can automatically dial numbers from a preloaded list, increasing agent productivity and reducing wait time between calls. Oki-Toki outbound calling software provides intelligent call routing, along with integration with a wide range of business tools — CRM, ERP, CMS, and website builders.
Benefits of a Dialer for Business
Using an auto dialer in business delivers a clear edge over competitors by optimizing customer interactions. It improves contact rates, raises agent utilization to as much as 80%, and increases agents’ total talk time by 500%. It also provides intelligent lead routing, lead prioritization, and revenue analysis, and improves the visibility of potential customers through local Caller ID and the automatic redialing of unsuccessful attempts.
Increasing the number and quality of contacts
Reporting and real-time analytics
Oki-Toki’s predictive dialer software provides detailed campaign reports covering every call attempt — its duration and status, the agent who handled it, and everything else you need to know about each call. Real-time monitoring gives you a complete, up-to-the-minute summary of your contact center’s productivity.
Real-time call monitoring
The Oki-Toki outbound dialing system records every conversation — a key quality-assurance feature of cloud contact center software. The predictive dialer also lets you join any live conversation between an agent and a customer to help out in difficult situations. This makes it easy to track agent activity and results, check compliance with quality standards, and monitor key performance indicators.
Increasing agent utilization to 90% of total working time
An auto dialer with agent transfer increases agent utilization: outbound campaign records are dialed automatically, and only “live” answered calls are connected to agents. This makes the most productive use of working time and keeps agent downtime to a minimum.
Increasing agent talk time by 500%
Thanks to an AI algorithm that measures average talk time, the cloud predictive dialer delivers an agent occupancy rate — the time an agent spends on calls and related tasks — of up to 80% of the total shift.
Use of local Caller ID in over 100 countries
Oki-Toki’s online dialer lets you flexibly configure call routing by country, city, and even mobile operator. Build customer loyalty by calling contacts only from local numbers on their own network.
Built-in CRM
Our contact center software includes a free built-in CRM. It can also work alongside an external CRM, adding call scripts and calling tools to it. With the web-based dialer and CRM, your agents can easily see the caller’s details and past interaction history on screen during the call.
Reducing call center agent downtime between calls
An online auto-dialer can predict when an agent will next be free for outbound calls, which reduces agent downtime. It also offers another feature that matters to anyone making cold calls — call scripts. Call scripts help agents cut training time, capture data during the conversation, and apply best practices for customer interactions.
Automatic redial for unsuccessful dialing attempts
Oki-Toki’s outbound calling solution lets you flexibly customize how unsuccessful attempts are redialed, based on the status of the previous attempt. No contact is lost: the auto dialer redials it as many times as needed, at the time intervals you set. As soon as an attempt succeeds, the contact is connected to an available agent right away.
Increase in sales conversion rate
With manual dialing, the average conversion rate for cold calls is below 1%. With this tool, it reaches 2.5% to 15% — at least a 2.5x increase. That is possible thanks to intelligent algorithms that detect a “bad” contact during the call, and to high-speed number processing.
Visibility of potential customers
Oki-Toki’s “Hot Leads” feature makes incoming contacts even more visible through instant alerts and notifications. When a contact becomes active, it appears automatically in the dialer, assigned to a manager, with full details about its source and other useful information. All the manager has to do is click to call — and they can open the relevant script right inside the dialer.
Revenue Analysis
Ideally, a dialer should give you revenue insights — capturing key data and surfacing it through dashboards and reports — so you can get the most out of every call. At a minimum, calls, video meetings, and more should be logged automatically in tools like Salesforce or Zendesk.
If you or your reps have to enter important information into Salesforce by hand during or after calls, it may be worth switching to a sales dialer with built-in technology for capturing key data. Turning raw data into revenue insights is essential for growth. When reps log activity manually, you lose valuable time they could spend selling — especially since reps spend less than 36% of their time actually selling, and activity logging is one of the biggest drains on that time.
But when software does this work in the background, your reps can spend more time closing deals, and you also remove the human error that creeps in when calls are logged by hand.
Call scripts
Oki-Toki’s cloud contact center software lets you create flexible call scripts that appear on the agent’s screen during inbound and outbound calls. Add all the information agents need to answer difficult customer questions. This helps agents follow your company’s communication standards and deliver the best possible customer experience.
Customer time zone
This online dialer feature helps you find the best time to reach people in different regions. The system lets you set or automatically detect a customer’s time zone from their phone number, preventing calls at inconvenient hours or outside business hours.
Why work with Oki-Toki's outbound calling software?
Oki-Toki is a reliable, high-quality partner for your business in the contact center field.
- All-in-one solution: Oki-Toki gives you not just auto dialer software but a complete cloud contact center platform, with integrations to other business tools built in. You won’t have to connect a patchwork of separate tools yourself.
- Full legal compliance: Oki-Toki’s outbound calling software fully meets telecommunications regulatory requirements, so your contact center runs reliably and within the law.
- Strong security: your data is encrypted, stored in certified data centers, and protected from external threats.
- Reliability and professionalism: Oki-Toki guarantees 99.9% uptime, excellent customer service, and professional technical support.
- Scalability: scale your contact center up or down to match seasonal demand, with no extra hardware or software to install.
- Deep analytics and reporting: get detailed reports on every call, plus real-time call monitoring, to track agent performance and maintain high service standards.
- Personalized approach: features like intelligent lead routing connect every customer with the agent best suited to help them.
Features of the Oki-Toki Dialer for Business
Real-time call monitoring. Advanced reporting and analytics. Lead prioritization. Customer time zone awareness. Local Caller ID in over 100 countries. A 500% increase in agent talk time. Automatic callback scheduling. Visibility of potential leads. Flawless regulatory compliance. Easy integration with other business tools on the Oki-Toki contact center platform.
FAQs
How to upload a database to the dialer?
You can upload your database to the dialer in two ways — via an Excel file or through API integration.
How to control the dialing speed?
Dialing speed is controlled in the dialer’s settings. Learn more about the dialer’s working modes.
Is there a predictive dialing mode?
Yes — the dialer has a predictive mode. More about predictive mode.
Can a callback be scheduled for a set time?
The callback option is available through Oki-Toki’s interactive call scripts or the agent’s workstation.
How does time zone detection work in the dialer?
The customer’s time zone is determined from their phone number.
What are dialer modes? What's the difference between them?
A dialer mode is a set of rules that determine how a contact is dialed. Each mode has its own dialing settings. Learn more about dialer working modes.
Can the phone number be hidden from the agent?
Whether the number is hidden depends on the user’s access rights within the Oki-Toki contact center platform.
Can I create different scripts for different agent tasks?
You can create your own sales and consultation scripts for each project — build separate scripts for every project, task, or call type. Learn more about call scripts.
Which SIP providers can be connected to Oki-Toki?
Any SIP number, or your own PBX, can be connected to Oki-Toki over the SIP protocol.
What tools are available for supervisors in Oki-Toki?
Oki-Toki offers over 25 tools for supervisors: reporting, dashboards, and tools for listening in on and monitoring contact center agents. Learn more about supervisor tools.
Do you help with setup?
During the 14-day trial, you are assigned a support specialist who will help you and show you how to work in the system. Once the paid period begins, two technical support plans are available — Basic (included in the entry-level plan) and Extended.
How does technical support work — can I call if needed?
Oki-Toki technical support is available every day from 10 am to 6 pm. Most communication happens through the ticket system in your personal account. If needed, you can reach a support specialist by voice through a convenient channel.
What is a cloud predictive dialer and why does it triple productivity?
This is dialer software built specifically for on-site and remote contact centers that want to reach more contacts in less time. It is ideally suited to telemarketing and to working with prospects and cold-list contacts. It runs at full capacity with at least five agents per phone campaign.
How many agents do you need for the predictive dialing system, and how does it work?
The predictive dialing system calculates the dialing pace for a group of sales agents. Its statistical algorithms factor in data such as agent availability, average call duration, the share of answered calls, the share of missed calls, and much more. By predicting the number and timing of calls, it maximizes contact speed and live conversations, so that as soon as an agent finishes one call, the next contact is ready with the shortest possible wait.
How does a predictive dialer increase agent efficiency?
Compared with manual dialing, the predictive dialing system triples talk time and raises agent occupancy to about 80% of their total working hours. Advanced algorithms deliver real results: over an 8-hour shift, each of your agents can spend up to 6 hours on calls. One key advantage is built-in answering machine detection, which connects agents only with live people.
Which companies rely on a predictive dialer to grow profit?
Predictive dialers are widely used in areas such as debt collection, promotional campaigns, surveys, BPO, insurance, and any telemarketing activity that works with a large base of prospects and customers.
How to start a campaign with a predictive dialer?
It takes just three steps. First, put at least five agents into one group for the campaign. Next, upload the campaign’s contact lists. Finally, set the parameters and launch the campaign.
How do you work out how many customers you can call with auto-dialing software? Start with a goal — say, at least 3,000 phone calls a day. Assume a contact rate of 60%, which gives 1,800 live calls. Keep in mind that an agent’s effective working time over a 6-hour shift is about 4 hours and 12 minutes, or 70% of the shift. So, to hit your goal of 1,800 live calls a day, you will need at least 15 agents for the phone campaign. Best of all, your team can work from anywhere — an office, home, or anywhere else. And it stays economical and profitable because no upfront investment is required.
Which KPIs of cloud predictive dialer software should you track for steady profit?
Abandon Rate (AR) is one of the key performance indicators regulated and monitored by US federal agencies, Ofcom in the UK, and authorities in most developed countries. The FCC and Ofcom cap this metric at 3%.
At many agencies around the world, it runs between 3% and 5%. That is why the Oki-Toki predictive dialer instantly detects sharp AR spikes and slows the dialing pace when needed.
Average Answer Delay (AAD) is another metric to check regularly. It shows, in seconds, how long your prospects wait to be connected to an agent before hanging up.
Agent occupancy shows the actual talk time (in minutes and seconds) during a work shift.
Agent idle time is the time an agent spends without productive work — for example, waiting for a campaign to start, waiting for incoming calls, or looking up extra information about prospects.
Average Seizure Rate (ASR) shows the percentage of contacts that reach live customers and prospects, compared with failed dial attempts.
What's the key difference between Predictive, Progressive, PowerDial, and Preview (callback) dialers?
There are important differences between predictive and progressive (power) outbound dialing modes worth understanding. A predictive dialer begins dialing the next number on the list as it anticipates the current call ending. A progressive or power dialer, by contrast, connects an agent with one customer at a time and moves on only when the agent is ready for the next call. A preview dialer, meanwhile, lets the agent review the list and choose which numbers to call: after looking the contact over, the agent decides whether or not to dial. It also shows information about each customer — for example, available account information, name, address, credit card, and purchase activity.