- Callback mode. First, a call is made to the agent, a message is played, and then a call is made to the client. This mode is used for working with VIP clients and in processing hot leads.
- Progressive mode. The slowest of the modes. It only works for agents in Ready status, taking one line per available agent. This mode does not create “dropped” calls. Mainly used for working with warm clients.
- Power dial. A method of reducing waiting times for connection, where for each agent in Ready and PCP status, the dialer occupies a given number of lines with calls. This mode is chosen by micro-lending services and owners of “bad or generated” databases.
- Predictive mode. A mode of dynamic adjustment of the number of lines for constant operator loading while keeping the portion of “dropped” calls at a pre-set level. Effective from 15 agents on one dialer. Operator productivity increases 2-3 times.
- Limitless mode. A mode of using lines without limits. Usually used for calls with IVR, notifying clients about a promotion or service
Dialer and Cloud Service for Dialer
Dialer - A Professional Tool for Working with a Large Client Base!
Need a Dialer with Transfer to an Agent?
- Simultaneous dialing across multiple projects by one group of agents.
- Manual or automatic confirmation of dialing up to the required contact or decision-maker.
- Monitoring agent presence through CRM entry.
- A library of ready-to-use call processing scripts.
- Entering data directly into the CRM.
- Time zone detection of the subscriber (automatic or manual).
Need a Dialer Robot?
- Speech synthesis using Google and Yandex search technologies.
- Playing messages recorded by a speaker or synthesized by the robot.
- Designing robot conversation scripts and tracking responses.
- Receiving data from external systems (1C or CRM)
- Statistics on specific key presses, the percentage of the message listened to, etc.
- Detecting the subscriber’s time zone (automatic or manual determination by the number’s prefix).
Our Dialer Capabilities
Dialing Modes
Flexible Dialer Settings
- Managing the number of dialing attempts. Specify for the dialer how many dialing attempts it should make for each number. This could be a specific number, or until the call is successful.
- Managing the interval of dialing attempts. Determine for the dialer how often it should attempt to redial: once an hour, every few hours, once a day.
- Ability to expand the database in real-time. Add new numbers to the dialer’s database at any moment, without stopping its operation.
Setting Dialing Priorities
- By time of task creation: first new or first old.
- By scheduled call time: the most overdue or timely first.
- By task priority: urgent, regular, low.
- By the number of attempts: maximum or minimum.
Call Status Management
- Automatic service quality survey.
- Agent quality of work rating questionnaire.
- Service level indicators for agents and queues.
- Monitoring presence at the workplace.
- Occupancy rates of agents.
- Agent work standards.
- Agent work tariffication.
- Agent statuses.
- Call intercept and listening.
Dialer Management via API
- Integration with RetailCRM, Leadvertex, Bitrix24, amoCRM (coming soon).
- Transferring parameters of orders and subscriber data from external CRMs.
- Downloading call data and records into CRM.
CRM and Analytics
- Record voice messages yourself or with the help of Yandex TTS robots.
- Connect your incoming lines and set up voice greetings for them.
- Inform clients about the order status and delivery during outgoing calls.
- Program the IVR dialogue with the subscriber, resulting in possible connection to a specific department or agent.
- Allow the subscriber to respond to IVR questions via tone dialing or voice.
Saving on Communications
Connect your own IP telephony for receiving and processing calls. Keep all information on inquiries in one system!
- connecting any number of communication providers;
- routing outgoing calls according to tariffs and operator prefixes;
- controlling permitted directions;
- setting a spending limit on communication;
- automatic quality of communication monitoring;
- automatic SMS and email alerts when spending limits are reached or the quality of communication deteriorates;
- reports by cost, number, and call duration.
DIDN'T FIND THE NECESSARY FUNCTION?
Leave a request and get more information about our service!
Rates
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- Additional Payment
- Agent's Workspace € 1
For 1 agent per day
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 4,5
- Per day
- from 30,000 to 60,000 units. € 7.5
- for every 10,000 attempts
- from 60,000 units. € 1,2
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
- 5 dial modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
- flexible settings for the number and interval of attempts,
- possibility to use in conjunction with the autoinformer,
- adjusting calls according to the client’s time zone,
- integration with external CRM,
- automatic handling of lost calls.
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Oki-Toki - Call Center Service for Automatic Dialing with a Dialer
Dialer helps reduce waiting times for a response, relieve employees of routine tasks, and aids in the management of missed calls. Use the service online: cloud technology allows employees to work from anywhere with internet access, and managers to monitor efficiency. If you want to buy a dialer, consider the cloud software from Oki-Toki.
Main advantages of the Oki-Toki service:
1. Ability to set up the dialer in 24/7 mode;
2. 14 days of free dialer use to ensure its effectiveness and flexible settings;
3. Data exchange with external CRMs;
4. Connection of your own IP telephony;
5. Ability to automatically connect to an agent when a customer responds;
6. Configuration of the number and interval of attempts;
7. Adjustment of automatic dialing, depending on the customer’s time zone;
8. Auto processing of lost calls;
9. “Auto information” mode;
10. Ability to use multiple operating modes simultaneously.
Customers can choose the Oki-Toki tools they really need and pay only for what they actually use. Thus, the dialer will not increase, but instead reduce the costs of your CC. Below are listed possible types of automatic dialing by phone.
Types of Automatic Dialing by Oki-Toki
1. Automatic Dialing to a Number with Transfer to an Agent
The Oki-Toki service allows for automatic dialing across multiple projects. Here’s how the dialer works: after the customer answers, the system automatically transfers the call to an agent. The dial can be confirmed manually or automatically by the agent. To ensure the service, product offer, or service is most effective, when automatically dialing a number, an agent has access to a call script saved in the library. During a conversation with a client or purchaser, the call center employee can promptly enter data into the customer’s card, saved in the CRM.
2. Automatic Dialing by Robot
The robot dialer is used to optimize the staff of agents, freeing them from the task of routine dialing and increasing the effectiveness of the main line.
Typical tasks solved with the dialer with a voice message:
- Notification about a promotion;
- Alert about a visit (for example, to a webinar or doctor);
- Automatic survey about service quality;
- Offering of their services;
- Updating the database of numbers;
- Used in the financial sector for reminders about the amount of debt or repayment terms.
The Oki-Toki system user can set the behavior of the robot, specifying the required steps in the call script. Depending on the need, you can order the Oki-Toki phone robot dialer, which can reproduce a recording or synthesize text using the cloud services of Google and Yandex, as well as: access CRM, store responses in the database, reroute the call to an agent, and schedule the next call.
Other advantages of the Oki-Toki outgoing call system
Dialer for outgoing calls allows setting the number of dialing attempts and the intervals between attempts. An employee responsible for updating the database can add new numbers to it at any time or delete problematic ones: the import history is preserved, uniqueness is monitored, and service fields can be added.
Automatic dialing is carried out for priority numbers. The determination of priority numbers for dialing entails sorting and flexible configuration of the automatic dialing service according to parameters such as:
- Time of task creation;
- Scheduled call time;
- Region;
- Number of attempts.
Using priorities in the Oki-Toki dialer helps efficiently process the customer base based on business tasks. For a test, you can order the automatic dialing service for 14 days of free access and see the usefulness of the tool!
Online automatic dialing service data can be immediately integrated with CRMs such as: RetailCRM, Leadvertex, Bitrix24, and amoCRM. The use of Webhooks allows events occurring in the system (user actions, call results) to be communicated and notified to third parties services through API or traditional email sending.
Don’t spend time on continuous manual dialing of subscribers, order the dialer online! Now, dialing a number is possible even if the client’s phone is almost always busy!
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest