06.09.2019

Oki-Toki News Digest for August 2019

In August, we prepared for you a block of tutorial articles, a new import of Oki-Toki users, and an update of database servers. Read more in the digest!

Oki-Toki News Digest for August 2019

Block of articles-manuals

 

Manual: Handling incoming calls
Answering machine with voice message and button press

 

New user import

 

We have abandoned the old way of importing existing Oki-Toki users into your company by developing a universal bulk import tool. It is enough to copy the column with the mailboxes of future users (existing and new) and the recipients will receive an invitation letter by mail.

Location of the section, its appearance and an example of an invitation letter:

\"New\"invitation letter

 

Upgrading database servers

Completed the transition to new servers. On the menu: increased performance, database storage, and overall reliability (we expect it). In general, the i9-9900 cluster turned out to be neat and easy to manage. The current load is 10%. Ready for September!

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Monday April 22nd, 2019 Named task callback, or sticky callback

Assigning contacts to a specific or current user in callback mode. The lost call is assigned to the last operator.

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Tuesday December 8th, 2015 Outsourced call center software features

What are the features of special software for an outsourcing call center in the Oki-Toki cloud service., Specifics of activity.

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