19.06.2020

Oki-Toki News Digest for May 2020

Oki-Toki News for May 2020: Mass Operations Improvements, Consolidated Report Overhaul, and Other Service Enhancements. Read the Digest!

Oki-Toki News Digest for May 2020

Refinement of Bulk Operations

 

A month ago we decommissioned the old data import, offering our clients a new one. Throughout May, we have been refining the convenience and informativeness of the new interface. One-click import results export, clear display of exported data, preserving fields when copying settings, as well as a number of minor fixes and improvements.

Oki-Toki news digest for May 2020

 

Improvement of Call History at the Agent Station

 

We added new webhook capabilities, incorporating various disciplinary violations into the triggering conditions. This will be useful for companies that strive to control and manage Oki-Toki from their server to the maximum extent.

Oki-Toki news digest for May 2020

 

Article “New Import of Contacts into CRM”

 

Step-by-step instruction, on how to upload contacts to Oki-Toki CRM.

Improved Search for SIP Gateways

 

Until recently, the search in the list of SIP providers was carried out only by the name of the SIP provider from this list. Now, in the same search, you can find the necessary SIP provider knowing only the name or login of the gateway. This will be most useful for large contact centers and outsourcing companies using a multitude of identical SIP providers for different projects.

Oki-Toki news digest for May 2020

 

Bulk adding users to groups

 

In a contact center with a large number of agents, there is a need to group them somehow. We implemented group division a long time ago, but for this, you had to add each agent to the group separately. Now this can be done in bulk method in the “Groups” section.

Oki-Toki news digest for May 2020

 

Redesigned summary report on calls

 

Work has been underway to improve performance and work with large data. Now, when extracting, a supervisor can cover a wider period, and the speed of downloading data should significantly increase.

 

Automatic preparation of transcripts

 

We continue to work on expanding the range of possibilities for the previously introduced “Transcript” feature. Now there is the ability to automatically generate transcripts, by activating this feature within the auto-dial settings (for automated calls) or in the queue (for incoming and manual outgoing calls).

Oki-Toki news digest for May 2020

Automatic transcript preparation in Oki-Toki

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