08.12.2020

A series of videos what to do: calls do not go to the operator

Video instruction on how to act if the operator does not receive incoming calls or calls from dialer

A series of videos what to do: calls do not go to the operator

Video instruction on how to act if the operator does not receive incoming calls or calls from dialer :

0:10 Checking the status of the operator
0:16 Checking assigned whether the operator is in line or dialering
0:34 Working with projects

There are many useful videos on our YouTube channel – subscribe.

Rate the news:

Read also

photo
Tuesday March 23rd, 2021 Possible problems when implementing the CC platform

The history of the launch of the call center. About the difficulties that we had to face when implementing with Oki-Toki, and how we solved them!

More
photo
Friday March 12th, 2021 Overview of Customer Experience Quality Metrics

What indicators will help evaluate the customer effort score (customer experience). How to implement them in call center!

More