Video Guide: What to Do If an Agent Is Not Receiving Incoming Calls or Autodial Calls
Video instruction on what to do if an agent is not receiving incoming calls or calls from the auto-dialer:
0:10 Checking the agent’s status
0:16 Checking if the agent is assigned to a queue or auto-dialer
0:34 Working with scripts
There are many useful videos on our YouTube channel. Subscribe now.
How to Improve Contact Center Agents’ Performance, Boost Productivity and Optimize Processes.
Learn More
Oki-Toki News for May 2019: billing update, new server in Germany, integration with amoCRM and other service improvements. Read more in the digest!
Learn More