Autoinformer service for calling customers

Use auto-informing for mass phone calls to clients or debtors.

Why is Autoinformer Gaining Popularity?

Autoinformer releases operators

for more complex tasks. This works great for order confirmations and cold sales.

Autoinformer instantly resizes

to your capacity. Unlike operators, he does not have lunch, and he does not need to be hired and trained – he already has everything he needs.

Autoinformer does not make mistakes

5 attempts or 10 – it will do whatever you specify.

The autoinformer is quick-witted

– he can speak numbers and dates, streets and names and read last names. And he knows how to understand the answers.

What tasks does the autoinformer service solve:

Advertising and attraction

An excellent tool for productive, individual, and, if necessary, impersonal, work with a client.

Alert

Alerts about delivery, debt or changes in the work schedule are the work that Autoinformer does best.

Sales

You can automate cold calls or repeat bookings by outsourcing the call and initial offer to an dialer.

Study and surveys

These tasks are solved with the help of voice recognition. Ukrainian and Russian languages, in any time zone. The response database will be uploaded in popular formats.

Service Benefits

Possibility to connect your telephony

Choose and connect your communication provider and reduce communication costs by 3 TIMES!

Opportunities for integration

Connect external services using Webhook and Http requests. You can collect recordings of conversations, ask for the names of debtors, or run a lottery.

Connecting live operators

Our service contains conversation scripts for operators, CRM, discipline control and time tracking of operators.

Tools for professionals

You can manage multiple projects for different clients: permissions, changelog and custom domain are all included.

Opportunities autoinformer from Oki-toki

Recording standard messages

Record voice messages yourself or with the help of Yandex TTS and Amazon robots.

Dialog Builder in IVR

Program an IVR dialogue with a subscriber, as a result of which a connection with a specific department or operator is possible.

IVR with voice recognition

Set up voice IVR for certain words and synonyms, by which the robot will determine further actions in the conversation.

Automatic voice messages

Create voice alerts with a speech synthesizer. Inform the client about the amount of debt, order, account balance, etc.

Determination of the subscriber's time zone

Automatic detection of the time zone by number prefix.

CRM integration

Connect Oki-Toki to your CRM and use this data when making a call (addressing the client by name and pronouncing any data from CRM).

Detailed statistics for each call

Get detailed statistics on certain keystrokes and voice responses, the percentage of messages listened to and other actions of the subscriber.

Summary statistics

Analyze how many calls the robot made, daily statistics on clicks and transitions, the quality of the database based on the results of the call.

Parallel calling

Launch calls to several databases with different messages at once.

Newsletter schedule

Set any schedule for each call, up to certain periods during the day.

Setting up action algorithms

Determine what actions the robot should take if there is a communication failure, the number is busy or there is no answer.

Connecting the call-reset function

Set up the “call-reset” function to save on communication.

Connecting the black list

Add numbers that the robot should never call. Set up a general blacklist or a separate one for each stream.

Rates

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional billing for the number of Dialer attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Use additional tools as needed

Cloud call center

All the functionality that a call center may need in your browser!

  • Multichannel call processing,
  • Advanced CRM and analytics,
  • telephony management,
  • Management and control of operators.

And much more!

Dialer
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Conversation scripts

A tool for systematizing, controlling and automating the process of communication with customers.

  • automatic messages to respondents by mail or SMS,
  • automatic notifications of responsible or customers, for example, about a sale or an application,
  • integration with other CRMs to collect or send data during the dialogue,
  • creating your own conversation script templates,
  • survey quotas,
  • linking answers to contact fields in the card,
  • training of employees without affecting the statistics of work projects,
  • individual KPIs for operators and much more.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Autoinformer service for calling customers

The autoinformer service is designed to inform the client of any data, most often it is the number or status of the order, the date and address of delivery, special or urgent offers, the amount of debt, the date of the expected payment, etc. Voice autoinformer frees operators from routine tasks. The informant robot does not need training and can serve customers at lunchtime and after the end of the working day in the call center. The program does not forget anything and does not make mistakes. The robot will dial the client’s number until it gets through or until it reaches the limit of dialing attempts.

How to use the autoinformer program?

  • Advertising the company/service and attracting customers. The autoinformer calls customers from the base and informs them about a new product or a favorable tariff with a short message.
  • Alerts. The robot will notify you about the delivery, the amount of debt, changes in the schedule.
  • Primary sales. Cold calls or repeat orders can be automated by entrusting dialing and communication with the client to a robot.
  • Collection of information about the quality of services. Autoinformer for mass calling will help you quickly conduct a survey about the quality of service or the popularity of the service. The problem is solved with the help of voice recognition. Answers are recorded in a separate database, which can be exported in popular formats.

Opportunities of the informant robot

The Oki-Toki autoinformer allows you to:

  • Record standard voice messages. This can be a speaker’s speech or a recording synthesized by Yandex TTS and Google robots.
  • Design dialogues in IVR. You can develop a script for a conversation with a client, set certain words and synonyms, recognizing which the robot will provide the necessary information, transfer the call to the desired department or to a specific operator.
  • Make automatic voice mailings. The robot can have many prepared messages for auto-informing debtors or clients.
  • Determine the subscriber’s time zone by the number prefix. A call during business hours increases customer loyalty. So the company shows that it cares about them.
  • Exchange data with existing CRM. The autoinformer service can take data from the management system and use it when making a call, for example, the name of the client.
  • Save detailed call statistics. Call center management can evaluate the number of messages listened to, get acquainted with the statistics of responses and keystrokes.
  • Use parallel dialing. The robot is able to simultaneously dial numbers from several bases in order to convey different messages to customers.
  • Set up work algorithms. You can create an action plan for the robot in case of communication failure, no answer, or busy subscriber.

An autoinformer for calling customers can be implemented in any contact center, regardless of the business niche. Leave a request, and you will have 14 days of free access to all the tools of the Oki-Toki cloud service, including the autoinformer program.

Leave a request and get detailed advice from a specialist.

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