Record voice messages yourself or with the help of Yandex TTS and Amazon robots.
Auto Informant
Utilize auto-informing for mass calling of clients or debtors.
Why is Auto Informer Gaining Popularity?
The Auto Informer Frees Up Agents
For more complex tasks, it works brilliantly. It’s perfect for order confirmations and cold sales.
The Auto-informer Instantly Changes Size
Tailored to your capabilities. Unlike agents, it doesn’t take lunch breaks, and it requires no recruitment or training – it already possesses everything necessary.
The auto-informer doesn't make mistakes
Whether it’s 5 attempts or 10, the agent will accomplish all that you direct.
The Auto-informer is Ingenious
– he can speak numbers and dates, streets and names, and read surnames. Moreover, he has the ability to understand responses.
What Challenges Does the Auto-Informer Service Solve:
Advertising and Engagement
An excellent tool for productive, personalized, and, if necessary, anonymous customer interaction.
Notification
Notifications about delivery, outstanding debts, or changes in work schedule - this is the job that Auto-Informant handles best of all.
Sales
You can automate cold calls or repeat orders, entrusting the initial dialing and primary offer to an auto-dialer.
Exploration and Surveys
These tasks are solved by using voice recognition. Both Ukrainian and Russian languages, in any time zone. The answer base will be uploaded in popular formats.
Advantages of the Service
The Opportunity to Integrate Your Own Telephony
Choose and connect your communication provider and reduce your communication costs by THREE TIMES!
Opportunities for Integration
Integrate external services using Webhook and Http-requests. You can retrieve conversation records, request debtor names, or conduct a lottery.
Engaging Live Agents
Our service includes conversation scripts for agents, CRM, discipline control, and agent work time tracking.
Tools for Professionals
You can manage multiple projects for various clients: rights, a changelog, and a personal domain - all included.
Potential of the Auto-informant from Oki-Toki
Recording Standard Messages
IVR Dialogue Builder
Program the IVR dialogue with the subscriber, as a result of which a connection can be established with a specific department or agent.
Voice Recognition IVR
Set up your voice IVR to recognize specific keywords and synonyms, which will guide the robot in determining further actions in the conversation.
Automated Voice Broadcasting
Create voice alerts using a speech synthesizer. Inform the customer about the amount of debt, order, account balance, and more.
Defining the Subscriber's Time Zone
Automatic timezone identification based on number prefix.
Integration with CRM
Connect Oki-Toki to your CRM and utilize this data during your call (address the customer by their name and pronounce any data from the CRM).
Detailed Statistics for Each Call
Receive detailed statistics on specific key presses and voice responses, the percentage of listened messages and other subscriber actions.
Summary Statistics
Analyze how many calls were made by the robot, daily statistics on clicks and transitions, and the quality of the database based on the results of the call.
Parallel Dialing
Initiate calls immediately across multiple databases with various messages.
Schedule of Mailouts
Set any schedule for each dialing session, right down to specific periods throughout the day.
Setting up Action Algorithms
Determine the actions the robot should take if a connection failure occurs, the number is busy, or there is no answer.
Activating the 'Call-Drop' Feature
Set up the ‘call-drop’ feature to save on communication costs.
Enabling the Blacklist
Add numbers that the robot should never call. Adjust a general blacklist or separate for each flow.
HAVEN'T FOUND THE FEATURE YOU NEED?
Submit your request and get even more information about our service!
Rates
- Per Day
- Subscription Fee € 0,75
Storage of conversation records for up to 1440 hours, agent activity tracking and project management, 25 call reports, PBX functionality, agent quality evaluation form, email reports, speech analytics, guest accounts, report mixing, conversation scripts, KPI and disciplinary control – 10 reports a day.
- One-Time Payment
- Activating and Setting up the Service € 75
One-time fee for service connection and setup
Additional Tariffing for the Number of Attempts at Auto-Dialing
- Per day
- from 0 up to 500 pieces. Included in the subscription Included in the subscription
- Per day
- from 500 to 30,000 units. € 4,5
- Per day
- from 30,000 to 60,000 units. € 7.5
- for every 10,000 attempts
- from 60,000 units. € 1,2
Utilize additional tools as needed
All the functionality a call center could need, right in your browser!
- Multi-channel complaint processing,
- Advanced CRM and analytics,
- Telephony management,
- Agent management and control.
And much more!
Oki-Toki Chat — it’s a unified center for handling customer calls and messages on social media, e-mail, website, and messenger apps: WhatsApp, Telegram, Viber, Skype.
- Connect Conferences, Video Conferences and Screen sharing to your chats.
- Work globally and competently.
- Expand your telephony functionality.
- Automate sales and support with chatbots.
- Manage the quality of chats with KPI, alerts, smart reports and rewards.”
The omnichannel platform brings together calls, web chats, emails, social networks, messengers, and mobile applications. This unified environment is extremely user-friendly, and the combined data creates the perfect conditions for bots – reliable and functional assistants.
Auto-agent is a voice robot called Oki-Toki designed to replace agents in routine tasks. It operates on scripts, making it predictable, does not require training, and is ready to work from the moment of creation.
- Dealing with open and closed-ended questions,
- Single and multiple-choice, multilingual,
- Offering “Let’s call you back”,
- Determining ambiguities and ambiguous responses,
- Speech synthesis: More than 15 voiceover options
- Possibility of sending SMS, Email, Viber or Whatsapp messages.
- Import of dialog from MS Word & Google Docs
- Dialog metrics,
- Free recognition of yes/no answers and digits
Conversation evaluation, transcripts, and speech analytics – three key Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of audio recording for review,
- voice distortion to eliminate subjectivity,
- statistics of agent ratings and the performance of the quality control department,
- karaoke mode (comparison of audio recording text and highlighting the text during listening),
- tracking interruptions, pauses, use of obscene language in conversation with customer,
- tracking the compliance of the application form with the conversation transcript.
Industry Solutions
We have a ready toolset for setting up a contact center in every niche!
Reviews on Oki-Toki from Other Services
Auto-Informer Service for Clients Outreach
What is an Autodialer?
An autodialer for customer outreach is a software that automatically calls customers and delivers voice messages about new products, debt reminders, or other crucial changes within the company’s operations. It can significantly improve the speed and efficiency of businesses’ communication with their customer base.
This service is extremely beneficial for companies that have a large customer base and need to deliver important messages promptly. It also aids in enhancing your customer communication and boosts service levels.
The Oki-Toki autodialer can deliver various information to customers, such as order number, delivery date, amount of debt, etc. It can operate during lunch hours and after business hours, it doesn’t make mistakes, and it never forgets anything. The “Autodialer” service will liberate your agents from mundane tasks, thus improving the quality of work.
The benefits of use
The major advantages of using the “Autodialer” service are:
- Process Automation: the use of a speech robot allows for the automation of customer dial-out processes, saving time and reducing staff costs;
- Superior Customer Service: The automated phone information system allows providing a superior level of service to customers, as they can quickly receive crucial information without waiting for an agent’s response;
- Boosting call efficiency: the use of a robot allows businesses to increase the efficiency of their customer calls, as messages will be delivered exactly on time, and customers will be able to quickly and conveniently receive the necessary information;
- Cost Reduction: the use of an audio announcer for contacting customers helps to reduce costs associated with staffing and other resources, as many tasks are automated;
- Enhancing Communication: Auto-informers can help a company to amplify its communication with customers as they can disseminate voice messages on various topics, such as new products, promotions, and discounts;
- Time-saving: a robot can call a large number of clients in a short period of time. This allows companies to achieve their goals faster and more effectively;
Use Cases for Auto-Attendant
Use cases are examples of how companies can utilize an auto-attendant for customer dial-outs and improving communication with them. Let’s consider a few scripts where an automatic voice assistant is especially useful:
Informing about the company’s operations
An auto-attendant for dialing out clients can be used to distribute vocal messages about the company’s operations. For instance, in cases of manufacturing mishaps or when routine maintenance is needed, the company can use a robot to send out voice messages about possible delays or changes in the company’s operations.
Informing about order status
The speech robot can be used to dispatch voice messages about clients’ order statuses. For example, an online store can send out voice messages notifying clients that their order has been accepted, processed and dispatched.
Reminder of significant events
Auto-informers can be utilized to broadcast audio messages, reminding clients about key events such as birthdays, anniversaries, and holidays. For instance, a flower shop could utilize an auto-informer to send out voice messages, alerting clients about upcoming holidays and recommending the purchase of a flower bouquet as a gift.
h4>Debt Reminder/h4>
Businesses can employ the mass-call service by a robot to distribute voice messages, reminding clients of unpaid bills or debts. This enables businesses to cut down the number of overdue payments and enhance their financial situation.
h4>Notification about new products/h4>
The Auto-informer software is suitable for distributing voice messages about new products or services. For example, a restaurant could employ a robot for notifications about a new menu or promotion.
h4>Initial Sales/h4>
Cold calls or repeat orders can be automated, entrusting the call and conversation with the client to a robot.
h4>Advertising and attracting customers/h4>
The robot will call clients from the database and briefly inform them about a new product or favorable tariff.
h4>Gathering information about service quality/h4>
The auto informer for mass calls will help promptly conduct a survey on the quality of service or the popularity of the service.
Features of the Oki-Toki auto informer
One of the best options for the auto informer for calling clients is the service from Oki-Toki. Let’s consider the benefits of this service and why you should choose it:
- Automated call handling: the Oki-Toki voice robot allows for automatic call handling, reducing the load on staff and increasing the efficiency of the call center;
- Feature-rich: the mass-calling robot service boasts a wide array of features that allow for efficient and flexible call management;
- Flexibility of settings: The Oki-Toki auto-informer has flexible settings that allow you to customize call handling to meet the needs of your business;
- Recording of standard voice messages: this could be a narrator’s speech or a recording synthesized by Yandex TTS and Google robots;
- Integration with other systems: the auto-informer Oki-Toki can be integrated with other systems, such as CRM systems, to help businesses manage their contacts and campaigns more effectively;
- Reliability and Quality: Oki-Toki is a reliable and high-quality product that operates without fail and guarantees superior customer communication quality.
- Algorithm Configuration: you can establish an action plan for the robot in case of a communication breakdown, lack of response, or if the subscriber is busy;
- Prompt customer service: the voice robot Oki-Toki allows fast and efficient customer service, providing them with quick access to required information and redirecting to the suitable agent;
- Call Report: you can evaluate the number of messages listened to, familiarize yourself with response statistics and the pressing of certain keys;
- Parallel Dialing: the robot is capable of simultaneously dialing numbers from multiple databases to deliver different messages to customers;
- Easy to use: Oki-Toki features an intuitive interface and a straightforward setup process, enabling swift commencement of the auto-informer’s usage and reducing staff workload;
- Technical Support and Service: Oki-Toki offers its customers technical support in the form of a ticketing system, ensuring fast and high-quality resolution of all issues;
- Convenient and easy-to-use interface: The Oki-Toki auto-informant boasts a simple and intuitive interface that allows for quick adaptation and immediate start to work;
- Time Zone: determining a subscriber’s time zone based on the prefix of their number. A call during business hours enhances customer loyalty. It’s an effective way for the company to show it cares about them.
К сожалению, предоставленный текст не содержит читаемого контента для перевода.
When selecting the auto-attendant from Oki-Toki, you can be assured of reliability, quality and the efficiency of your company or call center. Rich functionality, flexible settings, analytics and reporting, support and service, a flexible tariff system – all of this makes Oki-Toki the perfect choice for a business that strives to improve its customer interactions and elevate the level of service.
Submit an application, and you will have 14 days of free access to all tools of the cloud service Oki-Toki, including the “Auto-Attendant” program.
Review from the service Startpack
Pros: Extensive functionality, a vast array of reports. The company itself is geared towards the development of new products to enhance the quality of service. A seamless integration of statistical data, disciplinary reports, and other reports.
An intuitive platform for companies with a large customer base. Here, each client is assigned a personal agent, which is essential in the initial stages of working with the program. A complete automation of calls, recording, and archiving of all phone conversations is available. API integration is offered. Additionally, the cost of these services on the market is low.
Cons: There is a lack of certain widgets when transitioning to a new agent’s workplace. Though, this can be viewed as an advantage as it does not distract the agent during the call.
Iulia Raiscaia
Review from the service Voipoffice
We’ve been working with Oki-Toki for over 3 years. It’s a superb service for implementing projects at a highly favorable price. Pay when you have staff, don’t pay when you don’t. We have implemented a large number of projects on the Oki-Toki platform. There are very handy widgets for tracking metrics and flexible settings. If you want to quickly launch a project that will run stably, I strongly recommend Oki-Toki. In three years we have never had a situation where Oki-Toki didn’t work for more than 4-5 minutes and that happens very rarely.
Bogdan Koshevyy
Review from the service Otzovik
We’ve been working with Oki-Toki since 2018, discovered them when we were launching our online store. The service is incredibly flexible. Initially, we had a couple of agents, and we bought just 2 agent seats. Now the number of agents has increased – of course, we spend more too, but there are no “extra” or imposed charges. If you have 10 agents, you only pay for 10 agent seats. If you don’t need, for example, a voice robot – you don’t pay for it. If you need it – you connect it. However, a personal manager is available only at the connection and trial period stage. Overall, we are satisfied.
Love
Review from the service Indexcall
There are pros and cons in the system’s operation. Overall, the impression is positive. Among the conveniences: a clear interface and browser-based operation, dialer capabilities. IVR is very well arranged. Creating voice greetings and scripts is pretty cool. On the downside: the agent’s work interface is raw, there are some other improvements needed. A bit frustrating that many linked functions are found in separate sections. It would be good to have more hints. Overall, I’m more satisfied with the operation than not.
Guest