Record voice messages yourself or with the help of Yandex TTS and Amazon robots.
Autoinformer service for calling customers
Use auto-informing for mass phone calls to clients or debtors.
Why is Autoinformer Gaining Popularity?
Autoinformer releases operators
for more complex tasks. This works great for order confirmations and cold sales.
Autoinformer instantly resizes
to your capacity. Unlike operators, he does not have lunch, and he does not need to be hired and trained – he already has everything he needs.
Autoinformer does not make mistakes
5 attempts or 10 – it will do whatever you specify.
The autoinformer is quick-witted
– he can speak numbers and dates, streets and names and read last names. And he knows how to understand the answers.
What tasks does the autoinformer service solve:
Advertising and attraction
An excellent tool for productive, individual, and, if necessary, impersonal, work with a client.
Alerts about delivery, debt or changes in the work schedule are the work that Autoinformer does best.
You can automate cold calls or repeat bookings by outsourcing the call and initial offer to an dialer.
Study and surveys
These tasks are solved with the help of voice recognition. Ukrainian and Russian languages, in any time zone. The response database will be uploaded in popular formats.
Possibility to connect your telephony
Choose and connect your communication provider and reduce communication costs by 3 TIMES!
Opportunities for integration
Connect external services using Webhook and Http requests. You can collect recordings of conversations, ask for the names of debtors, or run a lottery.
Connecting live operators
Our service contains conversation scripts for operators, CRM, discipline control and time tracking of operators.
Tools for professionals
You can manage multiple projects for different clients: permissions, changelog and custom domain are all included.
Opportunities autoinformer from Oki-toki
Recording standard messages
Dialog Builder in IVR
IVR with voice recognition
Automatic voice messages
Determination of the subscriber's time zone
Detailed statistics for each call
Setting up action algorithms
Connecting the call-reset function
Connecting the black list
- In a day
- Subscription fee € 0,75
storage of conversation records up to 1440 hours, accounting for the busyness of operators and project management, 25 call reports, PBX functionality, a questionnaire for assessing the quality of operators , mail reports, speech analytics , guest accounts, mixing reports , conversation scripts, KPI and disciplinary control – 10 reports per day .
- One time payment
- Connection and service settings € 100
One-time fee for connecting and setting up the service
Use additional tools as needed
All the functionality that a call center may need in your browser!
- Multichannel call processing,
- Advanced CRM and analytics,
- telephony management,
- Management and control of operators.
And much more!
Oki-Toki chat is a single center for processing calls and customer messages in social networks, e-mail, on the website and in instant messengers: WhatsApp, Telegram, Viber, Skype.
- Connect to Chats Conferences, Video Conferences and Screen Sharing.
- Work globally and competently.
- Expand telephony functionality.
- Automate sales and support with chatbots.
- Manage chat quality with KPIs, alerts, smart reports, and rewards.
The omnichannel platform combines calls, web chats, email, social networks, instant messengers and mobile applications. In such a unified environment, it is very convenient for people to work, and the combined data creates the conditions for the work of bots – reliable and functional assistants.
Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.
- Working with open and closed questions
- Single and multiple choice, multilingual,
- Offer “Let’s call you back”,
- Definition of ambiguities and ambiguous answers,
- Speech synthesis: More than 15 voice options
- Possibility to send SMS, Email, Viber or Whatsapp messages.
- Import dialog from MSWord & Google Docs
- Dialogue metrics
- Free recognition of yes/no answers and numbers
Call scoring, transcripts and speech analytics are three Oki-Toki tools that will allow you to control the quality of calls in your call center!
- automatic selection of an audio recording for verification,
- voice distortion to eliminate subjectivity,
- statistics of operators’ assessments and the work of the quality control department,
- karaoke mode (matching the text of the audio recording and highlighting the text while listening),
- tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
- tracking the compliance of the questionnaire with the transcript of the conversation.
Reviews about Oki-Toki from other services
Autoinformer service for calling customers
The autoinformer service is designed to inform the client of any data, most often it is the number or status of the order, the date and address of delivery, special or urgent offers, the amount of debt, the date of the expected payment, etc. Voice autoinformer frees operators from routine tasks. The informant robot does not need training and can serve customers at lunchtime and after the end of the working day in the call center. The program does not forget anything and does not make mistakes. The robot will dial the client’s number until it gets through or until it reaches the limit of dialing attempts.
How to use the autoinformer program?
- Advertising the company/service and attracting customers. The autoinformer calls customers from the base and informs them about a new product or a favorable tariff with a short message.
- Alerts. The robot will notify you about the delivery, the amount of debt, changes in the schedule.
- Primary sales. Cold calls or repeat orders can be automated by entrusting dialing and communication with the client to a robot.
- Collection of information about the quality of services. Autoinformer for mass calling will help you quickly conduct a survey about the quality of service or the popularity of the service. The problem is solved with the help of voice recognition. Answers are recorded in a separate database, which can be exported in popular formats.
Opportunities of the informant robot
The Oki-Toki autoinformer allows you to:
- Record standard voice messages. This can be a speaker’s speech or a recording synthesized by Yandex TTS and Google robots.
- Design dialogues in IVR. You can develop a script for a conversation with a client, set certain words and synonyms, recognizing which the robot will provide the necessary information, transfer the call to the desired department or to a specific operator.
- Make automatic voice mailings. The robot can have many prepared messages for auto-informing debtors or clients.
- Determine the subscriber’s time zone by the number prefix. A call during business hours increases customer loyalty. So the company shows that it cares about them.
- Exchange data with existing CRM. The autoinformer service can take data from the management system and use it when making a call, for example, the name of the client.
- Save detailed call statistics. Call center management can evaluate the number of messages listened to, get acquainted with the statistics of responses and keystrokes.
- Use parallel dialing. The robot is able to simultaneously dial numbers from several bases in order to convey different messages to customers.
- Set up work algorithms. You can create an action plan for the robot in case of communication failure, no answer, or busy subscriber.
An autoinformer for calling customers can be implemented in any contact center, regardless of the business niche. Leave a request, and you will have 14 days of free access to all the tools of the Oki-Toki cloud service, including the autoinformer program.