The CATI survey questionnaire is the simplest type of script that uses a mostly linear interview script. It is mostly used in sociological surveys, service quality assessment systems, or loyalty programs.
At Oki-Toki, we believe that live operators are not needed for such projects. Artificial Intelligence has long since evolved to such tasks, removing all the limitations of intensity – it makes no difference whether it conducts two interviews simultaneously or a hundred. And we have a product for this – Auto Operator or Voice Bot.
Sociological, consumer, expert and other types of survey; Assessment of service quality;
It is better to create a survey script individually for a project, because the order and structure of questions and answers change depending on the goals.
Usually the survey can be divided into 4 stages:
Collection of personal information;
List of brief questions;
Appreciation for participation and completion of communication.
An example template for importing from Google docs is available at this link. Also note that there is no universal script for the incoming line. In any case, you will need to adapt the template to your own needs.
Create a script in Google docs or MsWord and import the questionnaire into Oki Toki.
Regardless of the origin of the executor, the script does not feature a special set of tools (it can be used for operators and for the robot without significant changes).
Useful features of Oki-Toki CRM: Survey Questionnaire (CATI)
If this is your first time on our site, check out our series of short videos on Oki-Toki scripts here.
Here you can register and study ready-made script templates.