The CATI Questionnaire is the simplest type of script, using mostly a linear interview script. In most cases, it is used in sociological surveys, a system for assessing the quality of services or loyalty programs. We, at Oki-Toki, believe that live operators are not needed for such projects. Artificial intelligence has long grown to such tasks, removing all intensity restrictions – it doesn’t matter to him whether to conduct two interviews or a hundred at the same time. And we have a product for this – Auto Operator or Voice Bot .
If you are visiting our site for the first time, watch a series of short videos about Oki-Toki scriptshere .
However, regardless of the origin of the performer, the script for CATI does not differ in a special set of tools (it can be used for operators and for a robot without significant changes). You may find it useful:
♦ API for transferring data to an external system (eg 1C, Bitrix24, AmoCRM or company’s own CRM);
♦ Dialer (schedule a call for another time);
♦ Fields for entering data (free text input of the answer can be automatically pulled up in the contact field. For example, entering data about a client or parameters of a deal under discussion);
♦ Questionnaire quoting (Used in projects where the purpose of calling is not to process the base, but to collect the required number of questionnaires that meet the survey criteria)