Call center automation service

A professional tool for organizing work and launching a call center!

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Work from the browser

Work directly from the browser without additional software and hardware

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Scalability

The platform is designed for up to 500 operators and 1000 lines simultaneously

Reliability

Backup and storage of data around the world

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Integration

We carry out integration with external systems through webhooks and API

Benefits of our service

Connect the Oki-Toki cloud call center from any device in a matter of hours. Easily scale jobs to fit your needs!

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The most advanced functionality on the market

Multi-channel processing of calls

  • Call service scenarios (IVR, queues, rules, etc.);
  • Automatic callback for lost calls;
  • Processing SMS and e-mail through the operator’s personal account;
  • IVR greetings and menus;
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Advanced CRM and analytics

  • Customizing the appearance of contacts, custom fields and tags;
  • History of correspondence with the client, history of calls and conversation records;
  • Normalization of numbers (incoming, dialed and imported);
  • Import/export of telephone base;
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Telephony management

  • Connection of any number of communication providers;
  • Routing of outgoing calls according to tariffs and operator prefixes;
  • Control of permitted directions;
  • Establishing a limit on communication costs;
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Management and control of operators

  • Operator’s personal account (reports, ratings, settings);
  • Internal chat and conferences;
  • Presence detector at the workplace;
  • Accounting for the employment of operators and the creation of summary reports on employment;
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Use additional tools as needed

Dialer
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Voice robot

Auto-operator – Oki-Toki’s voice robot to replace operators in routine tasks. It’s scripted, so it’s predictable, requires no training, and is ready to go right from the start.

  • Working with open and closed questions
  • Single and multiple choice, multilingual,
  • Offer “Let’s call you back”,
  • Definition of ambiguities and ambiguous answers,
  • Speech synthesis: More than 15 voice options
  • Possibility to send SMS, Email, Viber or Whatsapp messages.
  • Import dialog from MSWord & Google Docs
  • Dialogue metrics
  • Free recognition of yes/no answers and numbers
Voice mailings
  • recording and setting standard voice messages and greetings,
  • automatic notifications of clients about the amount of debt, order, account balance,
  • integration with external CRM for use when making a call (addressing the client by name, etc.),
  • speech synthesis and recognition for voice messages,
  • creating scripts for dialogue with customers using tone dialing,
  • the ability to connect your telephony,
  • posting schedule,
  • connection of the call-reset function.
Tools for the IT department

Necessary tools for the IT department of contact centers – API, webhooks, automation, logging and data backup. Service management Browser only. Fault tolerance. Scaling. Data security and access control Hosted on your servers. Access control. Access and change log. API integrations . Webhooks. Ready Integrations.

Organize a call center from scratch in 3 days

1 hour

Service presentation for your project

1 day

Customizing the system for project requests

8 ocloc'k

Training of personnel to work with the service

Launch!

your call center!

Rates

  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 100
  • One-time fee for connecting and setting up the service

Additional billing for the number of Dialer attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Reviews about Oki-Toki from other services

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Iulia Raiscaia

Feedback from the Startpack service Pros: extensive functionality, a huge number of reports. The company itself is ready to develop new products to improve the quality of work. Integration of statistical data, disciplinary reports and reports. A convenient platform for a company with a large number of clients. Linking a personal manager to a client, which is important at the first stages of working with the program. Full automation of calls, recording and archive of all telephone conversations. API integration. At the same time, the cost of these services on the market is low. Cons: Lack of a number of widgets when moving to a new opera place, although this can be considered as an advantage, since it does not scatter the attention of the operator when calling

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Bogdan Koshevoy

Feedback from the Voipoffice service We have been working with Oki for more than 3 years. Excellent service for the implementation of projects and at a very good price. If there are people, pay, if there are no people, don’t pay. We have already implemented a large number of projects on the Oka platform. Very convenient widgets for tracking indicators and flexible settings. If you want to quickly launch a project that will work stably, I definitely recommend Oki. We have not had situations in 3 years that the oki did not work for more than 4-5 minutes and this happens very rarely.

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Lubov

Feedback from the Otzovik service We have been working with Oki since 2018, we found them when we opened an online store. The service is very flexible. At first we had a couple of operators, and we bought only 2 operator positions. Now there are more operators, we spend, of course, also more, but there are no “extra” and imposed payments. There are 10 operators – you pay only for 10 operator places. You don’t need, for example, a voice robot – you don’t pay for it, you need it, you connected it. But there is a personal manager only at the stage of connection and the test period. Generally satisfied.

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Guest

Feedback from the Indexcall service There are pluses and minuses in the operation of the system. Although in general a positive impression. From the conveniences: a clear interface and work from the browser, the capabilities of the dealer. IVR is very cool. Creating voice greetings or scripts is really cool. Of the minuses: the raw interface of the operator’s workplace, there are a number of shortcomings. It’s a little annoying that many related functions are in different sections. It would be nice to add more hints. In general, more satisfied with the work than not.

Oki-Toki - call center automation service

A cloud contact center is a flexible tool for communicating with clients, alerting them, and collecting statistical data. Oki-Toki software allows you to make incoming and outgoing calls, advertise new products and conduct surveys. In addition to increasing the efficiency of the call center, cloud software will help save money: the Oki-Toki client pays only for the services that he uses. No more investing in software upgrades or hardware purchases!

Advantages of an automated call center

One of the important advantages of Oki-Toki is the ability to work from a browser without installing additional software. Operators can perform their duties using PCs, laptops, tablets and other gadgets. As for the size of the call center, the Oki-Toki platform is designed for the simultaneous work of 5,000 operators and the use of 10,000 lines. Contact center automation is a top priority in the development of Oki-Toki. We are constantly implementing and improving tools that allow us to optimize the work of operators, reduce the number of routine tasks, and increase sales. Oki-Toki service supports integration with CRM systems: RetailCRM, Leadvertex, Bitrix24 and amoCRM. Thanks to this, you can organize a call center in the cloud and continue to use your customer base. The data stored in the database will not be lost: they are hosted on servers in different countries of the world. Integration with external systems is carried out through webhooks and API. Automation of the contact center will simplify the work of your agents. They provide the following functionality:

  • Pop-up window with a conversation script and customer data;
  • The ability to send an automatic message to the mail at a certain event, for example, order confirmation;
  • History of communication with the client, his answers to questions (useful when questioning);
  • Chat with other employees;
  • Presence control and fixation of violations committed by the operator;
  • Retention, wiretapping, interception, communication in competition mode;
  • Setting access rights, depending on the level of the operator;
  • Recordings of conversations and their storage on Google drive;
  • Organizing a call center from scratch with Oki-Toki is easy: we support any telephony and provide hosting for connecting SIM cards.

Call center automation will increase the efficiency of your call center.

Robotic Call Center: Innovation and Savings

Contact center automation involves using a robot to solve simple tasks, for example, notifying a client about the acceptance or status of an order, telling him some information, or transferring a call to the right call center department. Call center automation allows you to solve such tasks with the help of a robot:

  • Perform dialer;
  • Synthesize speech using Google and Yandex search engine technologies;
  • Play messages recorded by the announcer or synthesized by the robot;
  • Conduct a conversation with the client according to the scenario and track the responses;
  • Receive data from the 1C or CRM system and use this information in a conversation. For example, to address a client by name;
  • Collect statistics based on pressing certain keys;
  • Receive answers from the subscriber by voice or using tone dialing.

Ordering call center automation is very simple – leave a request and get demo access to Oki-Toki tools. If necessary, you can additionally order a consultation and review of the functionality. Our support specialists will help you customize the service for your project. Take advantage of 2-week free access to all Oki-Toki tools to evaluate the benefits of an automated call center for yourself!

Leave a request and get detailed advice from a specialist.

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