Call center automation

A professional tool for organizing work and launching a call center!

Work from the browser

Work directly from the browser without additional software and hardware


The platform is designed for up to 500 operators and 1000 lines simultaneously


Backup and storage of data around the world


We carry out integration with external systems through webhooks and API

Benefits of our service

Connect the Oki-Toki cloud call center from any device in a matter of hours. Easily scale jobs to fit your needs!

Submit your application

The most advanced functionality on the market

Multi-channel processing of requests

  • Call service scenarios (IVR, queues, rules, etc.);
  • Automatic callback for lost calls;
  • Processing SMS and e-mail through the operator's personal account;
  • IVR greetings and menus;
See all

Advanced CRM and analytics

  • Customizing the appearance of contacts, custom fields and tags;
  • History of correspondence with the client, history of calls and conversation records;
  • Normalization of numbers (incoming, dialed and imported);
  • Import/export of telephone base;
See all

Telephony management

  • Connection of any number of communication providers;
  • Routing of outgoing calls according to tariffs and operator prefixes;
  • Control of permitted directions;
  • Establishing a limit on communication costs;
See all

Management and control of operators

  • Operator's personal account (reports, ratings, settings);
  • Internal chat and conferences;
  • Presence detector at the workplace;
  • Accounting for the employment of operators and the creation of summary reports on employment;
See all

Use additional tools as needed

Business Chat for website

Oki-Toki chat is a single center for processing calls and customer messages in social networks, e-mail, on the website and in instant messengers: WhatsApp, Telegram, Viber, Skype.

  • Connect to Chats Conferences, Video Conferences and Screen Sharing.
  • Work globally and competently.
  • Expand telephony functionality.
  • Automate sales and support with chatbots.
  • Manage chat quality with KPIs, alerts, smart reports, and rewards.

The omnichannel platform integrates calls, web chats, email, social networks, instant messengers and mobile applications. In such a unified environment, it is very convenient for people to work, and the combined data creates the conditions for the work of bots – reliable and functional assistants.

Auto call
  • 5 dialer modes: Preview/Callback, Predictive, Progressive, Ultra, Power,
  • flexible settings for the number and interval of attempts,
  • the possibility of using in conjunction with an autoinformer,
  • adjustment of calls according to the time zone of customers,
  • integration with external CRM,
  • automatic processing of lost calls.
Speech analytics

Conversation scoring, transcripts and speech analytics are three Okie-Toki tools that will allow you to control the quality of calls in your call center!

  • automatic selection of an audio recording for verification,
  • voice distortion to eliminate subjectivity,
  • statistics of operators' assessments and the work of the quality control department,
  • karaoke mode (matching the text of the audio recording and highlighting the text while listening),
  • tracking interruptions, pauses, the use of obscene (obscene) words in a conversation with a client,
  • tracking the compliance of the questionnaire with the transcript of the conversation.

Organize a call center from scratch in 3 days

1 time

Service presentation for your project

1 day

Customizing the system for project requests

8 ocloc'k

Training of personnel to work with the service


your call center!


  • Additional payment
  • Operator's workplace € 1
  • For 1 operator per day

  • One time payment
  • Connection and service settings € 75
  • One-time fee for connecting and setting up the service

Additional billing for the number of Autocall attempts

  • in a day
  • from 0 to 500 pcs. included in the subscription fee included in the subscription fee
  • in a day
  • from 500 to 30,000 pcs. € 4,5
  • in a day
  • from 30,000 to 60,000 pcs. € 7.5
  • for every 10,000 attempts
  • from 60 000 pcs. € 1,2

Reviews about Oki-Toki from other services

Oki-Toki Google Chrome browser

Call center automation service

A cloud contact center is a flexible tool for communicating with clients, alerting them, and collecting statistical data. Oki-Toki software allows you to make incoming and outgoing calls, advertise new products and conduct surveys. In addition to increasing the efficiency of the call center, cloud software will help save money. The client of Oki-Toki pays only for the services he uses. No more investing in software upgrades or hardware purchases!

Call center automation in Oki-Toki service

Tools in Oki-Toki provide a wide range of options for automating processes in the call center, increasing work efficiency and improving the quality of customer service. There are ready-made automated tools nearby:

  1. Oki-Toki works in the browser and is based on the use of cloud technologies that allow you to run the application on the server, and not on the user's computer. This allows users to access the full functionality of Oki-Toki through any web browser, without the need to install additional software. This approach has a number of advantages, including greater security and data protection, ease of use, flexibility, resiliency, and system scalability. Moreover, the use of Oki-Toki in the browser simplifies the implementation process and reduces the cost of maintenance and software updates.
  2. The scalability technology in Oki-Toki is based on the flexible and automatic adaptation of the system to a growing load. As the number of users and data grows, the system automatically increases computing power and resources to ensure stable and uninterrupted operation. This is achieved through the use of a cloud infrastructure that allows real-time scaling of resources, as well as a distributed architecture that provides high availability and fault tolerance of the system. .
  3. For Okie-Toki, as for any other company, data security is an important aspect of doing business. In order to ensure security and reliability, the company uses backup and data storage in different countries of the world. Backup allows you to save critical data in the event of hardware failure or other unforeseen circumstances. In addition, storing data around the world allows the company to comply with local data protection laws and provides quick access to data to users in different regions of the world. These advantages allow Oki-Toki to ensure the reliability and security of data, as well as provide high availability and speed of access to data for users.
  4. An integral part of improving work and data exchange is the automation of the contact center through the presence of a number of ready-made integrations with various popular services, such as ZohoCRM, Salesforce, Zendesk and many others. This tool allows users to set up data exchange between Oki-Toki and their existing systems and processes, which greatly simplifies the work and increases the efficiency of business processes. Ready-made integrations allow users to use ready-made settings and solutions, as well as significantly save time and resources on developing and implementing their own integrations.

If the required CRM is not in the ready-made integrations, the user can contact the technical support, and they will help to develop the integration upon request.

Multi-channel processing of requests

Call center automation with help. Multi-channel processing of requests is one of the most important elements of successful work with clients in any call center. Modern technologies and services allow us to provide fast and high-quality customer service, regardless of which communication channel they use. One of these tools is the Oki-Toki service, which provides multi-channel processing of requests using voice and text communication channels.

Consider the possibilities of multi-channel processing of requests in Oki-Toki:

  • Contacting customers using IVR allows you to automatically determine the purpose of the call and direct it to the right direction, which reduces waiting time and improves the overall quality of service.
  • The separation of incoming and outgoing authorization allows you to evenly distribute the load on operators, and the rules determine the order of call processing in accordance with the specified parameters, such as waiting time, call priority, and others.
  • Automation of the contact center in terms of the callback function simplifies the operator's work process and contributes to the mineralization of the loss of leads. If the client did not get through to the operator or the operator could not answer the call or it ended for another reason, the system will add this contact to the callback queue for call back. The feature will reduce the number of lost calls and increase the number of successful calls, as well as improve customer satisfaction.
  • A tool for processing messages of various types, including e-mail, SMS, and chats. These requests can be collected in a single personal account of the operator, which ensures the convenience and efficiency of the processing process. The operator can quickly track and process incoming messages, interacting with customers through a single system.

Advanced CRM and analytics

Customizing the appearance of contacts, custom fields and tags is one of the advanced CRM features in the Oki-Toki system. Users can customize the appearance of contacts according to their business needs, add custom fields and tags for easier contact management.

For example, the user can add additional fields to store information about customers, such as date of birth, email address, or document numbers. You can also create various tags and groups to classify contacts and quickly search for them

An important CRM and analytics tool is the ability to store the history of correspondence with the client, call history and conversation records. In Oki-Toki, every conversation and correspondence with a client is recorded and stored in the history of interactions with the client, which is available to supervisors or operators in real time, depending on the role of the operator and the level of access to the system.

This allows operators to quickly see the customer's history of interaction with the company, as well as analyze past calls and correspondence, to improve the quality of customer service. In addition, our service provides the ability to listen to recordings of conversations and reread the correspondence with the client, which allows you to more accurately analyze problems and customer requests.

Functionality of automatic number normalization, which allows you to bring incoming, dialed and imported phone numbers to a single format. This makes the process of automating calls and working with contacts more convenient and efficient.

Telephony management

Support for integration with various telephony providers , the Oki-Toki service allows the client to connect any communication provider suitable for him to process calls and messages.

Routing outgoing calls by tariffs and prefixes . When making a call, the system automatically selects the most favorable tariff plan and prefix in order to reduce the cost of the call for the company. It helps companies reduce phone call costs as well as increase efficiency in call center automation . The system also allows you to set outgoing call routing priorities for certain groups of operators, and automation of contact centers, namely automatic routing in this case, increases the flexibility of staff and expands their capabilities in priority call processing.

Oki-Toki Allowed Destination Control allows you to set restrictions on call routing to certain countries and regions. It works by establishing lists of allowed or denied destinations that can be created and customized to meet company requirements. If the call is directed to a prohibited direction, the system will automatically block it

Management and control of operators

Oki-toki has a number of tools to control operators, including:

  • Reports that display statistics on various parameters, such as the number of missed calls, average waiting time, call duration, and others.
  • Operator ratings , which allow you to evaluate their efficiency and effectiveness in work.
  • QCD (Quality Control Department) is a tool that allows you to improve the quality of customer service in a call center. It allows you to monitor and analyze the work of operators and identify errors in the process of customer service.

All these tools allow you to control the work of operators, improve the quality of customer service and improve the company's business processes:

  • Internal chat and conferences;
  • The workplace presence detector in Oki-Toki is a feature that helps to control the work mode of call center operators by automatically detecting their status in the system. This allows management to better control work processes and manage call center resources, optimizing the distribution of agents and ensuring maximum work efficiency;
  • Summary Oki-Toki agent occupancy reports allow you to see how much time each agent spends working with clients, how much time is spent on breaks and non-working moments, and how much time is left free. All this makes Oki-Toki a convenient and effective tool for accounting for operators' employment and optimizing work processes.

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