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As is well known, the theater starts with a coat rack, and the outsourcing contact center – with a website, through which one can draw some preliminary conclusions about the supplier.

In this article, we will discuss the nuances that may be useful to the customer when approving the contract. Take note!

Mistakes in choosing an outsourcing call center that will undoubtedly lead to major issues in the future.

Start reading right now about the new tools of the Oki-Toki service. Turnarounds of contact center agents, disciplinary control, and quotas for surveys.

What additional KPIs need to be measured for evaluating an outsourced contact center.

How to open your outsourcing contact center and not burn out. A step-by-step action plan is already in the Oki-Toki blog.

Read right now about the major updates of the service for internal and outsourcing Oki-Toki for May-June 2021!

Let’s consider 3 main use cases: creating a task in dialer when an event in B24 occurs, creating a lead in B24 when an event in Oki-Toki happens, changing the status of a lead based on an event in Oki-Toki.

How to Organize Work as a Contact Center Manager: Key Practices and Tips

How to organize independent work of agents who recently joined the company. Agent adaptation.