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What is agent tariffication, how to calculate customer tariffs in the Oki-Toki service, the formula for rounding the agent’s working time.

How to Set Up a VIP Call Queue for Priority Subscribers of a Call Centre, VIP Number List, and Call Scripts.

What is a Blacklist of Numbers and How to Set it up in Oki-Toki for Incoming, Outgoing Calls and for Auto Dialing?

How to Set Up Number Conversion in the Oki-Toki Cloud Service for In-house and Outsourced Contact Centers

The script for incoming calls is designed for a “warm”, competent client who requires information on a variety of specific issues.

How to secure a client in Oki-Toki with a group of managers using a questionnaire or API. Useful for task distribution across skill groups.

Some projects grant agents unique, non-linear actions with the questionnaire. Here is a description of our special permissions block on the conversation scripts.

Five Key Examples of Using Speech Analytics in Oki-Toki Service for Internal and Outsourcing Contact Centers.

Discover the most extensive updates to the Oki-Toki service for in-house and outsourced contact centers in 2021!

Main news from Oki-Toki in September: the ‘Auto Agent’ robot is in Beta, free Yes/No and 0-9 recognition, Reports update. Read more in the blog!