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Detailed video instruction on how to generate a report on sip calls in the Oki-Toki service for in-house and outsourced contact centers.

How to Organize Work as a Contact Center Manager: Key Practices and Tips

How to organize independent work of agents who recently joined the company. Agent adaptation.

Read about all the updates and new Oki-Toki tools for March-April 2021!

Key features of communication for newbie agents in the company: advice and life hacks for both sides, agents’ adaptation.

How to effectively adapt an agent and sales manager in a contact center. How to conduct effective training.

How to Best Conduct Interviews with New Contact Center Agents: Tips, Nuances, and Agent Onboarding.

What does the adaptation of agents and sales managers in the call center look like?

The Story of Launching a Call Center: Challenges and How We Overcame Them with Oki-Toki!

Why isn’t the call center growing, and why has development slowed down? Let’s explore 4 issues hindering the outsourcing call center’s growth.