Why a call center on outsourcing doesn’t grow (and what to do about it)
Why do some outsourced call centers grow while others remain stagnant for years? We explore common mistakes, growth opportunities, and solutions powered by Oki-Toki.
Oki-Toki Blog
All articles, notes, reviews, instructions, and service updates for internal and outsourcing contact centers Oki-Toki. Use modern tools!
Features of software for outsourcing call center
What are the specifics of software for an outsourcing call center? We examine the features and capabilities of the Oki-Toki cloud service.
Customer Anger Index: the metric that doesn’t appear in reports, but every call center lives by it
What is the rage index, how does this metric affect call center operations, why do customers get angry, and what should be done about it.
SIP telephony: what are SIP responses and their meanings
What is a SIP response, how it is generated and where it is displayed in Oki-Toki: an overview of SIP codes for call analysis.
What is needed to connect a SIP number to a call center
How to connect telephony to a call center and what you need for setup.
SIP telephony: Where to buy a SIP Number in Poland
How to connect SIP telephony in Poland and which provider to choose. Overview of operators and recommendations from Oki-Toki.
SIP telephony: where to buy a SIP number in Ukraine
Connecting a SIP number in Ukraine: how to find the best provider and set up communications — recommendations from the Oki-Toki team
SIP Telephony: Where to buy a SIP number for Romania
How to connect SIP telephony in Romania, which provider to choose, and Oki-Toki’s tips and recommendations for connecting a SIP number.
SIP Telephony: where to buy a SIP Number in Spain
How to connect SIP telephony in Spain, which provider to choose, and recommendations for connecting a SIP number.
SIP-Telephony: Where to buy a SIP-Number in Turkey
How to connect SIP-Telephony in Turkey, which provider to choose? Tips and recommendations for connecting a SIP- Number for a call center.